Customer service agent Work, Jobs in Holywood, Dow (with Salaries)

Customer Service Agent
firmus Energy —Newtownabbey
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Travel Sales Agent
Travel Solutions of Belfast Limited —Belfast
- £26,000 - £30,000 a year
- Full-time
- Travel
- In-person
Quick apply
13d
Aircraft Cleaner- Belfast City Airport
Swissport International AG —Belfast
- £12.91 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
13d
Customer Service Advisor
Teleperformance —Belfast
- £27,976 a year
- Weekend availability
- Organisational skills
- Computer skills
- Communication skills
- Employee discount
- Referral programme
Cleaning Operative
Mount Charles —Bangor
- £13 an hour
- Temporary
- Cleaning
- Time management
- Annual leave
- Employee assistance programme
6h
Customer Service Agent - PART TIME - Belfast International Airport
Swissport International AG —Belfast
- £13.57 an hour
- Part-time
- English
- Communication skills
- Free parking
- Employee assistance programme
12d
Air Export Agent
Expeditors —Newtownabbey
- Full-time
- Customer service
- Computer literacy
- Data entry
- Employee stock purchase plan
- Life insurance
Quick apply
Lettings Agent
Sherry FitzGerald —Belfast
- Full-time
- Customer service
- Computer literacy
- Business development
Quick apply
In and Outbound Logistics Co-Ordinator
GM Marketing —Belfast
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
16h
Mobile Cleaning Operative
Mount Charles —Belfast
- £13.50 an hour
- Cleaning
- Time management
- Annual leave
- Employee assistance programme
10d
Lounge Services Team Member Host - George Best Belfast City Airport
Swissport International AG —Belfast
- £13.49 an hour
- Part-time
- Bar
- Guest services
- Communication skills
- Free parking
- Employee assistance programme
4d
Sales Agent
Radius Limited —Belfast
- From £25,000 a year
- Full-time
- Communication skills
Quick apply
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Communication skills
Dispatch Agent (Operations) - PART TIME - Belfast City
Swissport International AG —Belfast
- £12.91 an hour
- Part-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
6d
Food Prep Agent/Catering Assistant Full-Time
Swissport International AG —Belfast
- £13.49 an hour
- Full-time
- Hospitality
- Computer literacy
- Computer skills
- Free parking
- Employee assistance programme
4d
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- Computer networking
- Communication skills
- Employee assistance programme
- Life insurance
Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- CRM software
- Azure
- Mentoring
Residential Surveyor
LSL Property Services —Belfast
- Full-time
Senior AI Engineer
aPriori Technologies —Belfast
- Night shift
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Flexible schedule
Associate Director, Salesforce Technical Architect with AI
Deloitte —Belfast
- Hybrid work
- Salesforce
- Travel
- Mentoring

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Customer Service Agent

firmus Energy -
Newtownabbey

Quick apply

Job details

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Microsoft Office Suite
Complaint handling
Computer skills
Customer interaction
Communication skills

Full job description

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we're looking for passionate individuals to join us at the forefront of this change. As part of our team, you'll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

Due to continued growth, we are excited to be expanding our Customer Services Team and are now seeking a Customer Service Agent to join us. As a Customer Service Agent, you will be the first point of contact for potential and existing customers. You will be responsible for handling customer enquiries, delivering best-in-class service, and providing essential administrative support to ensure the smooth running of the Customer Services function.

This is an excellent opportunity to be part of a growing team where you will play a key role in shaping the customer experience and supporting our ongoing success.

Role Responsibilities

Answer incoming calls demonstrating first-class customer service, advising or redirecting queries as appropriate.
Have excellent telephone manner, be enthusiastic with a 'can do' attitude
Administration of customer queries via email or online
Handle and resolve customer complaints in line with the company values
Take ownership of customer requests, aiming to provide 1st call resolution
Customer Services administration is required
Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business
Undertake any additional duties as directed by the Customer Service Team Lead

Skills, Knowledge and Expertise

Essential Criteria

Minimum of 5 GCSE passes (or equivalent), including English and Maths at Grade C or above
Experience in a customer-facing role, with a proven ability to manage high volumes of inbound queries via phone, email, or live chat
Demonstrated ability to investigate and resolve customer queries at the first point of contact
Strong IT literacy, including proficiency in Microsoft Office and the ability to work across multiple systems simultaneously
Excellent verbal and written communication skills, with the ability to convey information clearly
Ability to work effectively as part of a team
A customer-first approach with a positive attitude

Desirable Criteria

Previous experience working in the gas/utility industry
Previous experience in a call centre environment
Awareness of energy regulations (e.g. customer rights, support for vulnerable customers)
Experience working to KPIs (e.g. call handling time, first call resolution, CSAT scores)
Ability to follow regulatory and compliance requirements
Strong call control, active listening, and rapport-building skills

Benefits

37.5 Annual Leave Days inclusive of Bank Holidays
Up to 15% performance bonus
Hybrid working after training
Private Medical Cover
Enhanced pension plan
Life assurance
Group income protection
Enhanced maternity benefits
Enhanced sick pay
Recognition programs
Long service awards

Career Progression

Dedicated development opportunities
Training and upskilling support

On-Site Facilities

Free on-site parking
Electric car charging points
New modern office space
High tech workstations

About firmus energy

firmus energy (supply) is Northern Ireland's leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

Privacy

You can view our privacy notice for more information.

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