Senior customer Work, Jobs in Horsforth, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Senior Customer Service Advisor
Barclays —Bradford
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Senior Merchandiser
DUSK —Leeds
- Up to £55,000 a year
- Full-time
- Hybrid work
- Sales
- Merchandising
- Organisational skills
- Employee discount
Quick apply
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
12d
Planning Co-ordinator
Anchor —Bradford
- £32,000 a year
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Employee discount
13d
Senior Director
Nationwide Building Society —Leeds
- £110,000 a year
- Full-time
- Travel
- Financial services
- Communication skills
Senior Planner
Equans —Bradford
- Microsoft Excel
- Engineering
- Contracts
- Annual leave
- Employee assistance programme
Senior Customer Service Coordinator
The Gym King —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Profit sharing
Quick apply
14d
Customer Service Officer
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
7d
Senior Service Designer
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Agile
- In-person
- Communication skills
- Employee discount
14d
Display Operative
Big Motoring World —Leeds
- £29,251 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
Assistant Director of Asset Strategy
Accent Group Ltd —Bradford
- £90,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Leadership
- Annual leave
- Employee discount
11d
Customer Account Executive
Zenith —Leeds
- Up to £29,705 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
6d
Senior Customer Resolution Specialist (Full-Time)
Bedzonline —Dewsbury
- £14 an hour
- Full-time
- Customer service
- Computer literacy
- Analysis skills
- Employee discount
Quick apply
2d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
12d
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
Program Excellence Project Analyst Sr.
BAE Systems Inc. —York
- £75,254 - £127,930 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Senior Project Manager
Sulzer —Leeds
- Full-time
- PMP
- Project management
- Communication skills
- Free parking
- Annual leave

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senior customer jobs near horsforth, wyk

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

senior customer jobs in horsforth, wyk

Customer Resolution Team Leader

Customer Service & Planning Manager

Service Analyst

Senior Customer Service Advisor

Senior Merchandiser

Customer Services Team Leader

Planning Co-ordinator

Senior Director

Senior Planner

Senior Customer Service Coordinator

Customer Service Officer

Senior Service Designer

Display Operative

Assistant Director of Asset Strategy

Customer Account Executive

Senior Customer Resolution Specialist (Full-Time)

Customer Services Team Leader

Assistant Manager

Program Excellence Project Analyst Sr.

Senior Project Manager

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