Help Build the Growth Engine Behind a Scaling Technology Business
At Zexi Ltd, we deliver audio-visual and workplace technology solutions that help businesses communicate and operate more effectively. Ideally suited to someone with PA experience.
We’re looking for a highly capable commercial operations coordinator to become the central connector in our business.
This is a role for someone who thrives on bringing structure, momentum, and clarity to a growing company.
You’ll be the person who keeps opportunities moving, ensures customers are looked after, aligns teams internally, and helps leadership stay focused on growth.
If you enjoy being the person who makes everything work better, this role could be for you.
The Role
You will be responsible for helping keep the business commercially structured, active, and growing.
You will ensure that:
- Keep customer opportunities moving
- Turn marketing into pipeline growth
- Improve operational coordination
- Build better systems and structure
You will act as a key connector between marketing activity, customer communication, sales progression, and operational delivery.
Key Responsibilities
Marketing & Growth Execution (Hands-On Ownership)
- Take an active, hands-on role in driving marketing activity that supports business growth
- Manage CRM systems, pipeline organisation, and customer segmentation
- Create and execute customer follow-up campaigns and generate repeat business and referrals
- Coordinate customer testimonials, case studies, and project showcases
- Drive consistent lead follow-up processes, improve conversion from enquiry to order
- Work closely with leadership to implement practical, results-driven marketing initiatives
- Use modern technology, automation, and AI tools to improve marketing efficiency and output
- (or work closely with marketing apprentice to deliver the above as a team)
Operational Coordination
Ensure smooth order processing and supplier coordination
- Ensure commercial commitments are aligned with operational delivery
- Support scheduling and coordination between sales, suppliers, and engineering teams
- Help maintain structure across live projects and customer delivery activity
Customer & Commercial Coordination
- Improve flow of customer communication across enquiries, quotations, and follow-ups
- Actively drive progression of sales opportunities through structured follow-up
- Build strong customer relationships throughout the sales cycle and beyond
- Improve conversion rates through consistent communication and engagement
- Ensure a high-quality and responsive customer experience
Systems & Business Organisation
- Maintain accurate CRM and commercial data integrity
- Improve internal workflows, processes, and business structure
- Support reporting and visibility of commercial activity
- Help implement more efficient ways of working using systems and AI tools
What We’re Looking For
We are looking for someone who is:
- Customer Focussed, Highly organised with strong attention to detail
- Commercially minded with an interest in sales and growth
- Confident taking ownership of marketing activity and follow-up processes
- Proactive, reliable, and able to manage multiple priorities
- Comfortable working in a small team business environment
- Experienced in building a team, and streamlining systems using modern technology
You may come from:
- Sales support or internal sales roles
- PA / Executive Assistant roles with commercial exposure
- Marketing coordination or CRM-based roles
- Operations or office management positions
- Customer service roles with strong commercial awareness
Why Join Zexi?
- Real ownership across marketing, sales support, and operations
- Direct impact on business growth and customer relationships
- Reporting to CEO/leadership team
- Opportunity to develop into Commercial Manager / Operations Lead roles
- £28,000+ salary
- Company pension
- Free on-site parking
Apply Now
If you are someone who enjoys taking ownership, driving customer engagement, executing marketing activity, and helping a business grow through structure and consistency, we would like to hear from you.
Please send your CV and a short introduction outlining your experience and interest in the role.
Pay: £28,000.00-£33,000.00 per year
Application question(s):
- Are you located in Essex?
Experience:
- Business Administration: 3 years (required)
- Operations: 1 year (preferred)
Work Location: In person
