Aftersales advisor Work, Jobs in Ipswich, Sfk (with Salaries)

Aftersales Advisor
Lings Suffolk Triumph —Ipswich
- £24,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick apply
17h

Check out these similar jobs

Based on your search for aftersales advisor jobs.

Aftersales Advisor
Lings Suffolk Triumph —Ipswich
You will work as part of a *two-person aftersales team*, managing customers through the full service and repair journey — from booking through to vehicle…
£24,000 - £32,000 a year
Quick apply
17h
Aftersales Advisor
Perrys Motor Sales Ltd —Broadstairs
As a Perrys Aftersales Advisor, you can expect to cover a wide range of tasks to support the customer journey, from booking in customers and arranging courtesy…
£29,000 - £30,000 a year

I want to receive the latest job alerts for aftersales advisor in ipswich, sfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Aftersales Advisor

Lings Suffolk Triumph
Ipswich

Quick apply

Job details

Permanent | Full-time
£24,000 - £32,000 a year
17 hours ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Supplier ordering
Vehicle service booking
Automotive warranty claim processing
Stock ordering
Customer service
Upselling
Spare parts inventory management
Customer support
Customer interaction
Communication skills
Mechanical knowledge
Time management
Rota coordination

Full job description

Here at Lings Suffolk Triumph, we are looking for a motivated and customer-focused Aftersales Advisor to join our dealership. You will work as part of a two-person aftersales team, managing customers through the full service and repair journey — from booking through to vehicle handover and invoicing.

This role is key to delivering an excellent customer experience while ensuring efficient workshop operations, strong parts control, and accurate warranty administration.

Key Responsibilities

Customer Service & Service Management

Act as the main point of contact for service and repair customers throughout their visit.
Create, manage, and update service and repair bookings.
Listen to customer needs and clearly explain recommended work and costs.
Communicate workshop progress and update customers on repairs or additional work.
Handle customer queries and resolve issues professionally and efficiently.
Proactive approach to generating service bookings through various media such as manufacturer contact lists.

Workshop & Diary Control

Organise and control technicians’ diaries to maximise workshop efficiency.
Allocate work appropriately based on technician availability and skill set.
Liaise closely with technicians to monitor job progress and completion times.
Manage courtesy bike bookings where applicable.

Parts Department Control

Control the day-to-day operation of the parts department.
Identify, price, allocate, and order parts for service and repair jobs.
Process manufacturer and non-franchise parts orders.
Receive, check, and book in parts and tyres.
Ensure parts availability aligns with workshop bookings.

Warranty Administration

Control manufacturer warranty jobs from start to finish.
Create, update, and submit warranty claims accurately and on time.
Act as the liaison between customer, workshop, and manufacturer to resolve warranty-related issues.

Administration & Invoicing

Accurately invoice retail, warranty, and internal jobs.
Ensure all job cards, health checks, and documentation are completed correctly.
Maintain accurate customer and vehicle records.

Skills & Experience

Essential:

Strong customer service skills.
Excellent organisational and time management ability.
Confident communication skills (face-to-face, phone, and email).
Ability to work under pressure in a fast-paced environment.
Strong attention to detail.

Desirable:

Previous experience in a motorcycle or automotive dealership.
Knowledge of service booking systems and parts ordering.
Experience with manufacturer warranty processes.
A motorcycle license.

What We Offer

Basic salary of £24,000.
Aftersales Bonus Scheme (OTE £30,000+).
New & used motorcycle staff discount schemes.
Parts & accessory staff discount scheme.
Servicing discount scheme.
Clothing staff discount scheme.
Cycle to Work Scheme.
Free admission to select motorcycle & industry shows.
Industry recognised training.

Job Types: Full-time, Permanent

Pay: £24,000.00-£32,000.00 per year

Application question(s):

Why would you be the right person for this position?

Experience:

Motor Vehicle Aftersales: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

aftersales advisor jobs in ipswich, sfk

Aftersales Advisor

Check out these similar jobs

I want to receive the latest job alerts for aftersales advisor in ipswich, sfk

Jobseeker tools

Employer Tools

Browse

Stay Connected