Receptionist / care navigator Work, Jobs in Ipswich, Sfk (with Salaries)

Receptionist/Care Navigator
PrimaryCareCareers —Colchester
- £13.02 an hour
- Databases
- Front desk
- IT
- Annual leave
11d
Receptionist / Care Navigator
PrimaryCareCareers —Colchester
- £12.71 an hour
- Front desk
- IT
- Communication skills

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Receptionist/Care Navigator
PrimaryCareCareers —Colchester
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries…
£13.02 an hour
11d
Receptionist / Care Navigator
PrimaryCareCareers —Colchester
Answering telephone calls and responding to patient enquiries. Ability to work in a polite, confidential and discreet manner.
£12.71 an hour

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Receptionist/Care Navigator

PrimaryCareCareers -
Colchester

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Job details

Permanent
£13.02 an hour
11 days ago

Benefits

Annual leave
Company pension

Qualifications

Patient appointment coordination
Filing
Scanning
Complaint handling
Patient service
Databases
Appointment booking and call handling
Medical reception and administration experience
Front desk
IT
Customer interaction
Patient record updating
Communication skills

Full job description

About the Role

Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full time or part time basis at our Castle Gardens Site. The hours need to be a minimum of 24 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
Advising patients of practice procedures.
Registering new patients.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Colchester Medical Practice is a well established group of practices consisting of four GP surgeries and a health and wellbeing hub. We have formed our own PCN within the practices. We serve a population of 43,000 patients. By working for Colchester Medical Practice, you also see the following benefits:

NHS Pension Scheme
The NHS pension scheme is a defined benefits scheme
Family benefits including an adult dependents pension and childrens pension
Ill health benefits
20% employer contribution
Proper Pay
Living Wage Foundation Accredited
Eye-care vouchers
Health service discounts
Annual Leave: minimum 28 days FTE

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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