Member journey Work, Jobs in Irchester, Nth (with Salaries)

Member Journey Host
Virgin Active —Northampton
- £27,205.36 a year
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
6d
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £40,000 - £45,000 a year
- Hybrid work
- Maintenance
- Travel
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
Retail Sales Advisor -20 Hours
DFS —Milton Keynes
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
3d
Maternity Cover Lunch Cover
CC Nurseries —Bedford
- £12.71 - £15.52 an hour
- Part-time
- Annual leave
- Employee assistance programme
Life Insurance Advisor (Self-Employed)
Grove Life —Bedford
- £40,000 - £80,000 a year
- Weekend availability
- Hybrid work
- Sales
- Communication skills
- Free parking
- Flexitime
Quick apply
Community Payback Supervisor - Northampton (East of England)
HM Prison & Probation Service —Northampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
2d
Graduate Management Trainee - Milton Keynes
Enterprise Mobility —Milton Keynes
- Full-time
- Sales
- Customer service
- Bachelor's degree
Sales Assistant Milton Keynes
I Love Vapour —Milton Keynes
- Part-time
- Sales
- Customer service
- Driving
- Employee discount
Level 4 Counselling Tutor for a residential course (CPCAB)
Connect —Milton Keynes
- £360 a day
- English
- Bachelor's degree
- Plumbing
Quick apply
7d
Customer Helpline Advisor
National Accident Law - Advert Layout —Kettering
- £26,130 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Retail Management Graduate Programme
Decathlon UK —Rushden
- £27,000 a year
- Part-time
- Hospitality
- Customer service
- Internship
- Employee assistance programme
- Employee discount
8d
Work Placement Team Leader
Northampton College —Northampton
- £31,944 - £35,307 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Floor Opening's Trainer
Hickory's Smokehouse —Milton Keynes
- Up to £31,000 a year
- Full-time
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Personal Advisor - Leaving Care North (12 month maternity cover)
Northamptonshire Children's Trust —Burton Latimer
- £32,806 - £36,867 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
8d
Personal Advisor - Leaving Care West
Northamptonshire Children's Trust —Moulton
- £32,806 - £36,867 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
8d
WDG_COOP Wellingborough Warehouse Colleague
Wincanton —Wellingborough
- £13.13 an hour
- Weekend availability
- Employee discount
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
New Member & Sales Host
Virgin Active —Northampton
- £26,436.80 a year
- Weekend availability
- Hospitality
- Sales
- Organisational skills
- Annual leave
- Employee discount
6d
Graduate Management Trainee - Northampton
Enterprise Mobility —Northampton
- Full-time
- Sales
- Customer service
- Bachelor's degree
FOH Team Member
The Bull —Olney
- £8.80 - £12.71 an hour
- Hospitality
- Hotel
- Restaurant
- Employee assistance programme
- Referral programme
Quick apply
4d

I want to receive the latest job alerts for member journey in irchester, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Member Journey Host

Virgin Active -
Northampton

Apply Now

Job details

Full-time
£27,205.36 a year
6 days ago

Benefits

Annual leave
Discounted or free food
Company pension
Employee discount

Qualifications

Hospitality
Communication skills

Full job description

Virgin Active are committed to changing people’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.

We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world-class member experience. We are now looking for a Member Journey Host to join our Member Experience & Hospitality Team.

It’s a truly exciting time to be joining Virgin Active. As we continue to evolve into social wellness clubs, the member experience sits at the heart of everything we do. This role plays a vital part in creating emotional connection, building belonging, and ensuring members feel inspired, supported, and cared for throughout their entire journey with us.

The Member Journey Host is the warm, welcoming heartbeat of the club. You are the bridge between our members and the Virgin Active community — spotting early signs of disengagement, reigniting motivation, and turning everyday interactions into meaningful moments that keep members coming back.

The Role

Create meaningful emotional connections that make members feel seen, valued, and inspired.
Participate in daily service huddles, sharing insights, member stories, and hospitality opportunities.
Proactively reconnect with non-responders and at-risk members through personalised outreach.
Monitor and act on DDI/Debtor lists, supporting re-engagement and retention.
Identify early signs of disengagement and create tailored re-engagement strategies.
Recognise and celebrate member milestones such as birthdays, first classes, and fitness achievements.
Act as a concierge, connecting members to PTs, group exercise, wellness services, and community events.
Deliver daily “Hum” moments while supporting “Sing” and “Shout” experiences that surprise and delight.
Capture and share member stories and hospitality wins to inspire best practice across the club.
Act as a member advocate, owning interactions end-to-end and ensuring personal follow-up.
Support daily club readiness, ensuring presentation, atmosphere, and cleanliness meet Virgin Active standards.

Experience

Exceptional interpersonal and communication skills.
High emotional intelligence with the ability to connect quickly and genuinely.
A natural hospitality mindset and passion for people.
Strong organisation skills with a proactive, solutions-focused approach.
Experience in hospitality, customer experience, or member-facing environments (desirable)

Our Perks

30 days (including bank holidays) annual leave – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Apply Now

Refine Your Search

member journey jobs in irchester, nth

Member Journey Host

Senior Facilities Co-Ordinator

Retail Sales Advisor -20 Hours

Maternity Cover Lunch Cover

Life Insurance Advisor (Self-Employed)

Community Payback Supervisor - Northampton (East of England)

Graduate Management Trainee - Milton Keynes

Sales Assistant Milton Keynes

Level 4 Counselling Tutor for a residential course (CPCAB)

Customer Helpline Advisor

Retail Management Graduate Programme

Work Placement Team Leader

Floor Opening's Trainer

Personal Advisor - Leaving Care North (12 month maternity cover)

Personal Advisor - Leaving Care West

WDG_COOP Wellingborough Warehouse Colleague

Ticketing Manager

New Member & Sales Host

Graduate Management Trainee - Northampton

FOH Team Member

I want to receive the latest job alerts for member journey in irchester, nth

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected