About Us
LPL Construction Services Ltd is a fast-growing and dynamic provider of construction services across the South East of England. With over 30 years of industry expertise, we deliver diverse projects across sectors including education, healthcare (NHS), aviation, and the private sector. Our adaptable approach allows us to meet the evolving needs of our clients and navigate the complexities of the modern construction environment.
This role supports the wider LPL Group, including our sister company, CORR Plant.
Terms
- Job Title: Junior IT Support Analyst
- Department: Information Technology
- Reports To: IT Manager
- Direct Reports: Not Applicable
- Location: Elsenham, CM22
- Contract Type: Full Time Permanent
- Hours: 8 am to 5 pm, 42.5 hours per week
Overview
Supporting the Company's technology infrastructure by providing first-line and second-line IT support to users.
The Junior IT Analyst assists with the installation, configuration and maintenance of IT systems, provides technical support to end users, and acts as the first point of contact for day-to-day IT issues, escalating more complex problems where appropriate.
Daily Responsibilities
- Provide first- and second-line IT support to users across the business.
- Set up and maintain user accounts, equipment, and access permissions.
- Install, configure, and support hardware and software, including laptops, desktops, printers, and peripherals.
- Maintain IT documentation, asset registers, and software licensing records.
- Assist with equipment procurement and liaise with third-party suppliers where required.
IT Infrastructure & Systems
- Follow and promote established IT policies and procedures.
- Assist with routine maintenance, including software updates, backups, and system monitoring.
- Troubleshoot, diagnose, and resolve IT issues, escalating more complex incidents to senior IT staff where appropriate.
- Report system issues and assist in maintaining the reliability and security of the IT environment.
Support & Communication
- Function as the first point of contact for IT support requests, providing excellent customer service.
- Provide guidance and basic training to users on approved hardware, software, and IT best practices.
- Communicate technical information clearly to non-technical users.
- Collaborate with colleagues and third-party providers to maintain effective IT services.
Qualifications
Essential
- GCSEs (or equivalent) including English and Maths.
- Passion for IT and technology.
- Excellent customer service skills.
- Good working knowledge of Microsoft Windows and Microsoft 365.
- Ability to communicate technical knowledge to non-technical users of all levels.
Desirable
- CompTIA A+
- Microsoft Fundamentals
What we offer
- 20 days annual leave plus bank holidays
- Competitive salary and package dependent on experience.
- A varied and rewarding workload.
- A professional and collaborative team environment.
- Real opportunities for career growth and development.
- Employee Assistance Programme, 24/7 counselling and advice line
- Membership to Lighthouse Construction Charity and benefits
Pay: £28,100.00-£32,000.00 per year
Benefits:
Ability to commute/relocate:
- Bishop's Stortford CM22 6DR: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
Work authorisation:
- United Kingdom (required)
Location:
- Bishop's Stortford CM22 6DR (required)
Work Location: In person
