Museum Work, Jobs in Kensington, Gtl (with Salaries)

Museum Supervisor
The Sherlock Holmes Museum —London
- £15 an hour
- Weekend availability
- Sales
- Computer literacy
- Merchandising
- Store discount
- Health & wellbeing programme
Quick apply
TG1423817 Assistant Curator British Art, 1850-1915
TATE Museum —London
- £32,674 a year
- Writing skills
- Research
- Organisational skills
Quick apply
Museum Visitor Experience Assistant x2
Watford Borough Council —Watford
- £30,585 - £32,582 a year
- Part-time
4d
Learning Facilitator
The Natural History Museum —South Kensington
- £31,157 a year
- Hybrid work
- Customer service
- School
- Employee discount
- Life insurance
10d
Cafe Supervisor - Natural History Museum PART TIME
Benugo —London
- £13.75 an hour
- Part-time
- Sales
- Customer service
- Food service experience
- Employee assistance programme
- Employee discount
Quick apply
Cafe Assistant - Natural History Museum
Benugo —London
- £12.71 an hour
- Full-time
- Serving
- Customer service
- Café
- Employee assistance programme
- Employee discount
Quick apply
Research Assistant, PREDICTS Database Assistant
The Natural History Museum —South Kensington
- £32,500 a year
- Hybrid work
- Research
- Employee discount
- Life insurance
8d
Visitor Experience Assistant
Science Museum Group —London
- £14.80 an hour
- Part-time
- Customer service
- Guest services
- Communication skills
- Annual leave
- Employee assistance programme
10d
Collections Care Conservator - New Museum
Museum of London —London
- From £34,063 a year
Interpretation Developer (NHM 150)
The Natural History Museum —South Kensington
- £34,793 a year
- Hybrid work
- Research
- Communication skills
- Employee discount
- Life insurance
14d
Cafe Assistant - Fixed Term- Natural History Museum
Benugo —London
- £12.71 an hour
- Full-time
- Serving
- Customer service
- Café
- Employee assistance programme
- Employee discount
Quick apply
Project Documentation Officer
Victoria and Albert Museum —London
- £28,520 a year
- Employee assistance programme
- Employee discount
3d
Future Observatory Content Officer
DESIGN MUSEUM —Kensington
- Up to £11,576 a year
- Part-time
- Hybrid work
- Social media management
- In-person
- Communication skills
10d
National Maritime Museum Weekend Gardener
Glendale Countryside Ltd —Greenwich
- £14.80 an hour
- Part-time
- Annual leave
- Employee discount
11d
Cafe Supervisor - Natural History Museum
Benugo —London
- £13.75 an hour
- Full-time
- Sales
- Customer service
- Food service experience
- Employee assistance programme
- Employee discount
Quick apply
Retail Assistant
TATE Museum —London
- £14.80 an hour
- Customer service
- Cash handling
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Collections Care Conservator - New Museum
London Museum —London
Showspace Storyteller
Museum of London —London
- £30,000 a year
Junior Duty Manager
Moco Museum —London
- Weekend availability
- English
- Business
- Leadership
- Employee discount
- Flexible schedule
Quick apply
Assistant Curator
National Portrait Gallery —London
- £33,678 a year
- Full-time
- Microsoft Outlook
- Research
- Travel
- Annual leave
- Employee assistance programme

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Museum Supervisor

The Sherlock Holmes Museum -
London

Quick apply

Job details

Permanent | Full-time
£15 an hour

Benefits

Store discount
Health & wellbeing programme
Annual leave
Company pension
Employee discount

Qualifications

Venue and attractions experience
Retail payment processing systems
Front of house supervision
Closing procedures
Premises locking and securing procedures
Sales
Computer literacy
Merchandising
Library, archives or museum experience
Complaint handling
Performance management
Lock and unlock routines
Supervising experience
Opening procedures
POS
Organisational skills
Cleaning
Computer skills
Customer interaction
Retail experience
Cash handling
Leadership
Team motivation leadership
Communication skills

Full job description

About Us

Situated on the world-famous Baker Street, the Sherlock Holmes Museum brings to life the stories of Sherlock Holmes in an immersive Victorian setting. Welcoming visitors from across the globe, the museum offers a unique cultural experience alongside a retail space featuring themed merchandise.

We are committed to delivering a memorable, engaging, and high-quality visitor experience in a historic and internationally recognised setting.

The Role

We are looking for a proactive, confident, and hands-on Museum Supervisor to oversee the daily operation of the museum. This is a fast-paced role where no two days are the same. The successful candidate will lead from the front, support the team across all departments, and ensure visitors receive an exceptional experience from arrival to departure.

This is not a desk-based supervisory role. You will spend the majority of your shift on your feet, moving throughout the museum, supporting admissions, retail, visitor flow, and staff wherever required. We are looking for someone who is happy to roll up their sleeves and assist in every aspect of the operation.

As an international tourist attraction, our busiest period runs from June to August and December, when visitor numbers increase significantly. During these months the museum operates at a very fast pace, and the successful candidate must be able to remain calm under pressure, think quickly, prioritise tasks, and make decisions confidently. Outside of peak season, the pace is more manageable, but maintaining high operational standards remains essential throughout the year.

Key Responsibilities

Operational Leadership

Carry out full opening and closing procedures, ensuring the museum is prepared for daily operations and secured at the end of each day.
Act as a key holder and ensure all security and operational procedures are followed.
Take responsibility for the smooth day-to-day running of the museum.

Visitor Experience

Deliver and maintain an outstanding visitor experience.
Lead by example with excellent customer service.
Resolve customer complaints professionally and efficiently.
Ensure visitors are welcomed in a friendly and engaging manner.

Team Supervision

Lead, motivate, and support the team throughout the day.
Ensure staff understand their responsibilities and maintain high standards.
Assist with staff training and ongoing performance management.

Admissions & Technology

Previous experience operating electronic tills (EPOS systems) is essential.
Be confident using technology, as our admissions, ticketing, cash handling, and payment systems are all technology-based.
Troubleshoot basic till and payment issues where possible and ensure transactions are processed accurately.

Retail

Monitor stock levels and assist with weekly stock checks.
Maintain high merchandising standards.
Encourage sales through excellent customer engagement and product knowledge.

Standards & Presentation

Ensure the museum remains clean, organised, and presented to an exceptional standard throughout the day.
Maintain attention to detail across all visitor areas.

Health & Safety

Ensure health and safety procedures are followed at all times.
Take responsibility for the safety of visitors, colleagues, and the historic building.

Person Specification

The successful candidate will have:

Previous supervisory experience within retail, hospitality, visitor attractions, museums, or a similar customer-facing environment.
Essential experience operating tills and electronic point-of-sale (EPOS) systems.
Good understanding of technology and confidence using computer-based systems.
Excellent leadership and communication skills.
The ability to work calmly under pressure in a fast-moving environment.
Strong organisational skills and excellent attention to detail.
A hands-on attitude with a willingness to help wherever required.
Confidence making decisions and solving problems quickly.
Excellent customer service skills and the ability to deal professionally with challenging situations.
Flexibility to work weekends, bank holidays, and during peak tourist seasons.
An interest in history or the Sherlock Holmes stories is desirable but not essential.

Trial Period

Successful shortlisted candidates will be invited to complete a five-day paid trial period. This allows both the candidate and the museum to assess whether the role is the right fit. The trial is fully paid at the agreed rate of pay and provides an opportunity to experience the day-to-day responsibilities of the position before a permanent offer is made.

Additional Information

This is a customer-facing role requiring flexibility, including weekends and peak holiday periods.

Due to the nature of our business, annual leave cannot normally authorised during our peak seasons, when visitor numbers are at their highest.

This role is best suited to someone who enjoys being active, thrives in busy environments, can think on their feet, and takes pride in leading by example. If you enjoy working with people and are looking for a varied and rewarding role in one of London's most iconic tourist attractions, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: £15.00 per hour

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Store discount

Ability to commute/relocate:

London NW1 6XE: reliably commute or plan to relocate before starting work (required)

Experience:

Supervising: 2 years (required)
Till operation: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

museum jobs in kensington, gtl

Museum Supervisor

TG1423817 Assistant Curator British Art, 1850-1915

Museum Visitor Experience Assistant x2

Learning Facilitator

Cafe Supervisor - Natural History Museum PART TIME

Cafe Assistant - Natural History Museum

Research Assistant, PREDICTS Database Assistant

Visitor Experience Assistant

Collections Care Conservator - New Museum

Interpretation Developer (NHM 150)

Cafe Assistant - Fixed Term- Natural History Museum

Project Documentation Officer

Future Observatory Content Officer

National Maritime Museum Weekend Gardener

Cafe Supervisor - Natural History Museum

Retail Assistant

Collections Care Conservator - New Museum

Showspace Storyteller

Junior Duty Manager

Assistant Curator

I want to receive the latest job alerts for museum in kensington, gtl

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