Repairer support team Work, Jobs in Kensworth, Bdf (with Salaries)

Repairer Support Team Leader
AutoProtect Group —Harlow
- £35,000 - £38,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
7d
Sales Colleague
Currys —South Ruislip Station
- £12.71 an hour
- Part-time
- Retail sales
- Annual leave
- Employee discount
3.5T- Lead Driver
Currys —Hemel Hempstead
- £31,894 a year
- 8 hour shift
- Customer service
- Employee discount
3.5T - Lead Driver
Currys —Milton Keynes
- £31,894 a year
- 8 hour shift
- Customer service
- Employee discount
First Line Manager
Currys —Stevenage
- Full-time
- Customer service
- Mentoring
- Organisational skills
- Annual leave
- Employee discount
3.5T Lead Driver
Currys —Ruislip
- £34,819 a year
- 8 hour shift
- Customer service
- Employee discount
Product Manager
Alliance Automotive Group —Milton Keynes
- ERP systems
- Analysis skills
- Product management
Quick apply

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Repairer Support Team Leader

AutoProtect Group -
Harlow

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year
7 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Process improvement
Complaint handling
Insurance claims handling experience
Supervising experience
Team management
Organisational skills
NVQ
Customer interaction
Communication skills

Full job description

Repairer Support Team Leader

Location: Harlow
Department: Claims

About the role

We’re looking for a confident and proactive Repairer Support Team Leader to join our Claims team in Harlow.

You’ll lead and develop a team responsible for supporting repairers, dealerships, suppliers and customers with value-add product (VAP) claims and enquiries.

This is a hands-on leadership role where you’ll manage day-to-day team performance, coach and develop colleagues, support claim decisions and ensure enquiries and cases are progressed efficiently.

What you’ll be doing

Lead, coach and develop the Repairer Support Team.
Manage day-to-day performance, workloads, service levels and quality.
Hold regular one-to-ones, performance reviews and team briefings.
Support colleagues with claim enquiries, policy interpretation and claim outcomes.
Oversee inbound and outbound communication with repairers, dealerships, suppliers and customers.
Ensure lower-complexity claims are assessed accurately and in line with product terms and procedures.
Act as an escalation point for customer and partner enquiries, complaints and service issues.
Monitor performance including call volumes, case volumes, quality, customer satisfaction and productivity.
Build strong relationships with repairers, dealerships, suppliers and internal teams.
Identify opportunities to improve processes, reduce delays and deliver a better claims experience.

What we’re looking for

You’ll be a confident people leader who enjoys working in a fast-paced, customer-focused environment.

You’ll have:

Experience leading, supervising or coaching a team.
Excellent customer service and communication skills.
Strong organisational skills and the ability to prioritise.
Confidence handling challenging conversations and escalations.
The ability to work effectively under pressure.
Good Microsoft Word and Excel skills.
Comprehensive knowledge of motor vehicles.

Experience within an FCA-regulated environment is desirable but not essential. A background in insurance product administration or claims resolution, or a relevant technical qualification such as a City & Guilds or NVQ, would also be beneficial.

Our values

Stronger Together – One family
Bold – The courage to do what’s right
Respectful – Every interaction matters
Agile – Embrace change and use initiative
Make it happen – Own it with pride

If you’re an experienced Team Leader with strong customer service skills and automotive knowledge, and you’re ready for your next challenge, we’d love to hear from you.

Apply today to join our Claims team in Harlow.

Pay: £35,000.00-£38,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Store discount

Experience:

team leading: 2 years (required)
call centre: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

repairer support team jobs in kensworth, bdf

Repairer Support Team Leader

Sales Colleague

3.5T- Lead Driver

3.5T - Lead Driver

First Line Manager

3.5T Lead Driver

Product Manager

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