Engineering Work, Jobs in Kettering, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Engineering Operative - Brixworth, Northamptonshire
Spitfire Engineering Services Ltd —Northampton
- £35,500 - £40,000 a year
- Overtime
- In-person
- Free parking
- Annual leave
Quick apply
3d
Fatigue and Damage Tolerance Engineer (Delegated Signatory)
Airbus Operations Limited —Broughton
- Full-time
- Hybrid work
- Engineering
- Travel
- Leadership
- Free parking
ENGINEERING TEAM: Site Reliability Engineer (Mon-Fri 8-hour day shifts)
Whitworths Ltd —Irthlingborough
- 8 hour shift
- Engineering
- Continuous improvement
10d
3rd Line Build & Support Engineer
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Annual leave
Quick apply
Graduate/Project Civil Engineer
PRP UK —Pitsford
- Hybrid work
- Civil engineering
- Annual leave
- Flexitime
Project Safety Engineer (Market Harborough)
IWS Group —Market Harborough
- £27,000 - £30,000 a year
- Full-time
- Management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Shift Engineer
Ball Corporation —Kettering
- From £53,487 a year
- 8 hour shift
- Maintenance
- English
- Communication skills
Quick apply
Product Developer
Blackstar Amplification Ltd —Northampton
- £25,420 - £40,000 a year
- Full-time
- Schematics
- English
- In-person
- Free parking
- Store discount
Quick apply
Engineering Technician
AG Barr —Milton Keynes
- Full-time
- Maintenance
- Continuous improvement
- Computer skills
- Employee discount
Quick apply
Engineering Trainee - Technical Author
Mercedes AMG High Performance Powertrains —Brixworth
- £33,000 a year
- CAD
- Annual leave
- Employee discount
Project Design Engineer (Mon-Fri 8-hour day shifts)
Whitworths Ltd —Irthlingborough
- 8 hour shift
- Continuous improvement
- Organisational skills
- Budgeting
Graduate Engineer +2
Gateley —Oakham
- Master's degree
- Maths
- Project management
- Annual leave
- Employee assistance programme
MANUFACTURING ENGINEERING MANAGER
Ilmor Engineering Ltd —Brixworth
- Full-time
- Computer literacy
- Engineering
- Computer skills
- Free parking
- Annual leave
Quick apply
Military Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Kettering
- Weekend availability
- Continuous improvement
- Flexible schedule
Graduate/Project Structural Engineer
PRP UK —Pitsford
- Hybrid work
- Civil engineering
- Analysis skills
- Communication skills
- Annual leave
- Flexitime
J-Tek Security - Apprentice Security Engineer
Apprenticeships at Skills for Security —Kettering
- £8 an hour
- English
- Maths
Quick apply
Engineering Manager
Weetabix —Burton Latimer
- Full-time
- Continuous improvement
- Leadership
- Annual leave
Quick apply
Field Engineer
PCS Business Systems —Kettering
- Schematics
- Maintenance
- Organisational skills
- Work from home
Operations Support Technician
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £29,336 a year
- Overtime
- Presentation skills
- Organisational skills
- Free parking
- Annual leave

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Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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Refine Your Search

engineering jobs in kettering, nth

Help Desk Engineer

Engineering Operative - Brixworth, Northamptonshire

Fatigue and Damage Tolerance Engineer (Delegated Signatory)

ENGINEERING TEAM: Site Reliability Engineer (Mon-Fri 8-hour day shifts)

3rd Line Build & Support Engineer

Graduate/Project Civil Engineer

Project Safety Engineer (Market Harborough)

Shift Engineer

Product Developer

Engineering Technician

Engineering Trainee - Technical Author

Project Design Engineer (Mon-Fri 8-hour day shifts)

Graduate Engineer +2

MANUFACTURING ENGINEERING MANAGER

Military Reliability Maintenance Engineering Technician

Graduate/Project Structural Engineer

J-Tek Security - Apprentice Security Engineer

Engineering Manager

Field Engineer

Operations Support Technician

I want to receive the latest job alerts for engineering in kettering, nth

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