3rd line support Work, Jobs in Kilburn, Dby (with Salaries)

Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
2d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
10d
Nottinghamshire
M Group —Nottingham
- AutoCAD
- Microsoft Office
- SharePoint
- Annual leave
- Employee assistance programme
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
2d
Telematics Supervisor
M Group —Nottingham
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Security Team Member - Term Time
University of Derby —Kedleston
- £32,217 - £33,192 a year
- Full-time
- Customer service
- Analysis skills
- University
- Annual leave
- Employee assistance programme
Second Line Engineer
University of Derby —Derby
- £32,260 - £41,689 a year
- Full-time
- Analysis skills
- University
- No degree
- Annual leave
- Employee assistance programme
Trainee Site Engineer
M Group —Nottingham
- Overtime
- Computer literacy
- English
- Travel
- Annual leave
- Employee assistance programme
3d
3rd Line Infrastructure Engineer
Computacenter —Nottingham
- Overtime
- Azure
- Windows
- Communication skills
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
Senior Team Leader
APPH LTD —Nottingham
- Computer literacy
- Engineering
- Time management
- Annual leave
- Employee discount
Quick apply
Short-term Temporary Team Member
NEXT —Mansfield
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
Core Systems Engineer
etiCloud Limited —Sheffield
- £28,000 - £40,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Senior Planner
M Group —Annesley
- Hybrid work
- Travel
- Contracts
- Annual leave
- Employee assistance programme
System Engineer (Linux & Red Hat Operations)
TheNottingham —Nottingham
- £50,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Scripting
- Linux
6d
Systems Engineer (Security Remediation & Patching)
TheNottingham —Nottingham
- £50,000 - £55,000 a year
- Hybrid work
- Azure
- Communication skills
6d
LV Engineering Manager
M Group —Derby
- Overtime
- Engineering
- Electrical Engineering
- Leadership
- Annual leave
- Employee assistance programme
Lead Data Management Specialist
Capital One —Nottingham
- Full-time
- Hybrid work
- AWS
- Communication skills
20h
Fitness Manager - Loughborough Junction
The Gym Group —Loughborough
- Full-time
- Employee discount
- Sick pay

I want to receive the latest job alerts for 3rd line support in kilburn, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Desktop Support Analyst - Derby

Brightwell -
Derby

Apply Now

Job details

2 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance

Qualifications

Desktop support
Azure
Customer service
Windows
Analysis skills
IT support
Computer networking
SharePoint
ServiceNow
IT
Communication skills

Full job description

Location: Derby

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required.

What you’ll do:

Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.
Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.
Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.
Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.
Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.
Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.
Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.
Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.
Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.
Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.
Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.
Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.
Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.
Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.
Other duties, as required.

This role would suit someone with:

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications
Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications
Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)
Ability to learn and adapt to new and changing technologies
Strong customer service and user-facing communication skills
Effective verbal and written communication skills, with the ability to engage stakeholders at all levels
Strong diagnostic and analytical skills
Experience of incident triage and working with competing priorities in a high-volume support environment
Ability to work effectively under pressure
Relevant IT support experience and/or formal IT qualifications
Understanding and confident use of technical terminology
Strong interpersonal and stakeholder management skills
Experience of working with third-party suppliers and support teams
Ability to manage workload and prioritise tasks appropriately within a dynamic environment
Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now

Refine Your Search

3rd line support jobs in kilburn, dby

Desktop Support Analyst - Derby

1st/2nd Line IT Support Analyst

Nottinghamshire

Desktop Support Analyst

Telematics Supervisor

Security Team Member - Term Time

Second Line Engineer

Trainee Site Engineer

3rd Line Infrastructure Engineer

Second Line Analyst

Senior Team Leader

Short-term Temporary Team Member

Engineering Systems Support Engineer

Core Systems Engineer

Senior Planner

System Engineer (Linux & Red Hat Operations)

Systems Engineer (Security Remediation & Patching)

LV Engineering Manager

Lead Data Management Specialist

Fitness Manager - Loughborough Junction

I want to receive the latest job alerts for 3rd line support in kilburn, dby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected