Contact centre shift manager (part time) Work, Jobs in Kingsnorth, Ken (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Receptionist - Chatham - Kent, Surrey & Sussex
HM Prison & Probation Service —Chatham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
8d
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
7d
Evening Customer Service Advisor
South East Water —Snodland
- £11,923 a year
- Part-time
- Hybrid work
- Computer literacy
- Computer skills
- Annual leave
SSF: Shop - HMP Standford Hill
Ministry of Justice —Sheerness
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
Health Care Receptionist/Administrator (Part-time)
Commisceo Primary Care Solutions —Basildon
- £12.71 an hour
- Part-time
- Microsoft Word
- Front desk
- In-person
Quick apply
3d
Sales Assistant
DULUX DECORATOR CENTRE —Sittingbourne
- £13.18 an hour
- Rotating shift
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager
Leisure Solutions Community Trust —Tonbridge
- £28,980 a year
- Part-time
- Hybrid work
- CRM software
- Training & development
- Leadership
- Employee assistance programme
- Gym membership
FSUM: Catering - HMP Swaleside
Ministry of Justice —Sheerness
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Budgeting
- Annual leave
CM Safe, Decent and Secure
Ministry of Justice —Rochester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
4d
HMP Cookham Wood and Rochester Learning and Skills Manager
Ministry of Justice —Rochester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Budgeting
- Annual leave
2d
SSF: Catering - HMP Standford Hill
Ministry of Justice —Sheerness
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
Care Navigator/Receptionist
Meopham Medical Centre —Meopham
- £12.71 an hour
- Part-time
- Front desk
- Cleaning
- Office experience
- Free parking
Quick apply
7d
Threader
Superdrug —Gillingham
- £13.30 an hour
- Customer service
- Store discount
- Employee discount
20h
Retail Bureau Manager
Eurochange —Basildon
- £14.25 an hour
- Part-time
- Organisational skills
- Budgeting
- Training & development
- Employee assistance programme
- Employee discount
Health, Safety and Fire Practitioner - Part Time 18.5 hours - HMPP
Ministry of Justice —Maidstone
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
Contact Lens Optician
Boots —Thurrock
- Part-time
- Free parking
- Employee assistance programme
Membership Sales Advisor
Leisure Solutions Community Trust —Cranbrook
- £12.71 an hour
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
Dispensing Optician
Boots —Gravesend
- Part-time
- Employee assistance programme
- Employee discount
Band 5 Pharmacy Technician – Patient Services
Barking Havering and Redbridge University Hospitals NHS Trust —Romford
- £18,471 - £22,450 a year
- 12 hour shift
- Management
- Organisational skills
- Communication skills
9d

I want to receive the latest job alerts for contact centre shift manager (part time) in kingsnorth, ken

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

contact centre shift manager (part time) jobs in kingsnorth, ken

Contact Centre Shift Manager (Part time)

Receptionist - Chatham - Kent, Surrey & Sussex

Operational Support Officer

Evening Customer Service Advisor

SSF: Shop - HMP Standford Hill

Health Care Receptionist/Administrator (Part-time)

Sales Assistant

Duty Manager

FSUM: Catering - HMP Swaleside

CM Safe, Decent and Secure

HMP Cookham Wood and Rochester Learning and Skills Manager

SSF: Catering - HMP Standford Hill

Care Navigator/Receptionist

Threader

Retail Bureau Manager

Health, Safety and Fire Practitioner - Part Time 18.5 hours - HMPP

Contact Lens Optician

Membership Sales Advisor

Dispensing Optician

Band 5 Pharmacy Technician – Patient Services

I want to receive the latest job alerts for contact centre shift manager (part time) in kingsnorth, ken

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