Account manager print Work, Jobs in Kingston Upon Thames, Gtl (with Salaries)

Account Manager-Print
Precision Proco —Dagenham
- £45,000 a year
- Full-time
- Salesforce
- Organisational skills
- In-person
Quick apply
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adm-Indicia —London
- Full-time
- Hybrid work
- Time management
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Account Manager-Print

Precision Proco
Dagenham

Quick apply

Job details

Permanent | Full-time
£45,000 a year

Qualifications

Salesforce
Organisational skills
Account management
Communication skills
Negotiation
Time management

Full job description

Account Manager – Mass Customised

Reports to: Account Director

Job Purpose

The Mass Customised Account Manager is responsible for managing and growing a portfolio of clients that primarily use mass-customised printing services — including variable data printing and print-on-demand solutions — while ensuring excellent service delivery, strong relationships, and profitable outcomes. This role acts as the principal link between customers, internal production teams, and external partners to guarantee that customised print products meet quality, timing, and budget expectations.

Key Responsibilities

Client Relationship & Account Growth

Serve as the main point of contact for assigned mass customisation client accounts.
Build and maintain strong, long-term relationships focused on customer satisfaction, retention, and growth.
Identify opportunities for account expansion through cross-sell/upsell of print and customised print services.

Customisation & Project Leadership

Manage the end-to-end account lifecycle from initial briefing through production to delivery — particularly where variable/customised data workflows are involved.
Handle quotations, briefs, and proposals for mass-customised print jobs ensuring accuracy against requirements and cost targets.
Coordinate closely with production teams to optimise workflows and resolve issues relating to customised print jobs.

Operational & Delivery Management

Monitor job status and production timelines, ensuring delivery quality, SLA adherence and schedule commitments.
Proactively communicate schedule updates, changes, or risks to clients and internal stakeholders.

Performance & Reporting

Track key performance metrics (e.g., delivery times, customer satisfaction, revenue growth, margin performance).
Prepare and present regular account performance reviews for management and clients.

PERSON SPECIFICATION

Qualifications/ Training

Proven experience in account management or customer success within the print, printing technology, or custom print sector.
Excellent written and spoken communication skills
Strong understanding of mass customisation printing processes such as variable data printing, digital print workflows, print-on-demand, or similar technologies
Experience of working in the manufacturing industry

Skills/Knowledge

Good personal time management, planning and organisational skills required to manage competing demands and priorities
Focused on process improvement with strong admin/organisational skills
Demonstrated ability to manage complex print projects with multiple variables and specifications
Ability to view problems objectively and find solutions
Excellent relationship-building, negotiation, and communication skills.

Personal qualities

Enthusiastic personality - a ‘can do’ attitude and friendly outlook
Fully committed to team success and achieving organisational excellence
A positive approach to team working
Calm & decisive when working under pressure
Ethical and honest
To be deadline driven

Working Hours- Monday-Friday, 8.30am-5.30pm

Pay: £45,000.00 per year

Work Location: In person

Quick apply

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account manager print jobs in kingston upon thames, gtl

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