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Service Desk Analyst

Qualifications Scotland -
Dalkeith

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Job details

Full-time | Fixed term contract
£28,921 - £31,211 a year
8 days ago

Benefits

Annual leave
Company pension

Qualifications

SVQ
Computer hardware

Full job description

Directorate

Business Systems

Business Area

Service Delivery

Location

Dalkeith

Grade

Salary range

£28,921 - £31,211

Type of Contract

Fixed Term Contract

End Date of Fixed Term Contract

31/03/2027

Part Time/Full Time

Full Time/'Happy to talk flexible working'

Workstyle

Hybrid

Actual Hours

Closing Date

18/07/2026

Ref No

7073

Service Desk Analyst

Job Description

Qualifications Scotland is Scotland’s national awarding body, designing and delivering trusted qualifications that recognise knowledge and skills. Based in Scotland, the qualifications we create are valued and used worldwide.

We are looking for a Service Desk Analyst to work within the Service Delivery team.

As Service Desk Analyst, you will be responsible for providing first level support for Qualifications Scotland staff with technology and equipment issues by diagnosing the problem, initiating a corporate fix, resolving it or escalating the issue and/or recommending a suitable course of action within agreed Qualifications Scotland SLA while providing a great customer experience. To do this you must have experience in the following specific duties:

provide first line IT support to users via phone calls, online tickets and emails to resolve problems raised and to ensure delivery of required service levels.
install and configure computer hardware, operating systems and applications per business requirements.
deal with and troubleshoot system and network problems in order to diagnose and solve both hardware and software faults to ensure continuity of service for users.

You must also have the following skills and experience:

be able to operate Qualifications Scotland desk top packages and business systems at the appropriate level for this role.
be able to operate specialist IT systems relevant to this role.
be able to understand and carry out basic numerical and or financial calculations and analyse data.

be educated to SCQF level 6 (SVQ Level 3) and/or be able to demonstrate direct relevant experience for this role

We offer a fantastic benefits package in return for your talent. This includes:

a career-average pension scheme

employee wellbeing and health assistance programmes

development opportunities

27 days annual leave and 14 days public holiday

If you’ve got the skills, knowledge and experience for this role, please apply.

We’re an equal opportunities employer and encourage applications from people of all backgrounds. As a certified Disability Confident employer, we guarantee an interview to all disabled applicants who meet the competency requirements of the role.

We’ve a Gaelic Language Plan and are committed to its purpose. Tha Plana Gàidhlig aig Teisteanasan Alba agus tha sinn dealasach le na h-amasan sa Phlana Cànain Nàiseanta Ghàidhlig.

Apply Now

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