Role: Complex Injury Paralegal
Location: Birmingham
Contract: Permanent / Full Time
Salary: Discussed upon application
Job Purpose
Keoghs are looking to recruit a ‘Paralegal’ to join our Complex Injury Team in Birmingham working with Lead Lawyer & Partner Julie Park.
The role offers an opportunity to work with Julie and her team in the Complex Injury Claims department dealing with large loss and catastrophic injury claims. Julie’s caseload includes high value EL, PL and RTA multi-track cases.
As Paralegal you will be required to undertake a variety of file handling tasks to support a small team within our Complex Injury Claims Team. Your work will be supervised and feedback given as you develop your skills in this area.
The role would particularly suit someone who already has experience working in a paralegal or similar role in a personal injury team and is looking to develop their skills and career in complex injury claims.
You will work as part of a team, supporting those with responsibility for progressing each file from receipt of papers from the insurer client to resolution of the claim. The role will include:
- Preparing court documents; filing and serving court documents; and diarising of court orders and hearing dates
- Liaising with experts and counsel regarding CVs, fees and availability for conferences, JSMs and hearings
- Liaising with insureds and witnesses regarding attendance at conferences, JSMs and hearings. Drafting of witness summons.
- Liaising with courts regarding hearings, applications and consent orders
- Registering and updating CRU, notifying CRU of settlement
- Maintaining experts summary, interim payment records and offer history within case management system
- Arranging appointments for claimants to be seen by medical experts; chasing for reports; drafting medical records mandates; applying for records and police accident reports
- Review of medical records and drafting summaries of those reviews using the records review spreadsheet
- Review of photographic evidence and surveillance footage and preparing a precis of the evidence
- Redaction of documents to ensure legal privilege maintained and/or no GDPR breaches
- Fielding telephone calls and dealing with general queries received from parties involved in the claims including the insureds, insurers, experts and witnesses
- Arranging payments where required
- Conducting legal research.
- Delivery of agreed performance targets and quality standards
Working Hours and Location:
35 hours per week, Monday – Friday. Primary location for this role is our Birmingham office where attendance is required at least 1 day per week. Consideration will also be given to Manchester based applicants.
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Minimum education standard of 5 GCSEs grades 5 or above or A-C with established interest in law either through further education (e.g. LPC or ILEX) or experience within a legal environment
- Experience of and understanding of the litigation process, in a file handling or assistant personal injury role
- Good telephone and communication skills with people at all levels inside and outside the business
- An ability to organise and prioritise tasks using initiative
- Calm under pressure with the ability to re-prioritise and delegate effectively when required
- An ability to maintain attention to detail when dealing with repetitive tasks
- Self-confidence, with good literacy and IT skills
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
- Ability to work effectively within the Keoghs shared values framework
I would like to take this opportunity to thank you for interest in this position and in our organisation and look forward to receiving your application.
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Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
