Job Title: Hospitality and Events Coordinator
Reports to: Head of Venue Sales
Location: Bloomfield Road, Blackpool
Hours: No less than 37.5 per week, to meet the needs of the Club
Salary: Competitive
Who we are:
Blackpool Football Club is an English Professional Association Football Club based in the seaside town of Blackpool, Lancashire.
The Club was founded in 1887 and has a very storied history, from being a founding member of the Lancashire League in 1889, rising to the Top-Flight of the Football League (the old First Division) in 1930, to winning the FA Cup in 1953 and being promoted to the Premier League in 2010 (becoming the first Club to gain promotion from every division of the Football League via the play-off system).
The Club currently competes in League One, the third tier of the English Football League.
The Club has played its home games at Bloomfield Road since 1901.
Job Purpose:
Reporting to the Head of Venue Sales, the Hospitality & Events Coordinator is responsible for coordinating the planning and administration of the Club's hospitality, conference and events programme, ensuring every booking is managed professionally from initial enquiry through to successful delivery.
The postholder will act as the primary point of contact for hospitality and event clients, coordinating bookings, preparing event documentation, supporting matchday hospitality operations and ensuring all customer requirements are communicated effectively to operational departments.
Working closely with the Head of Venue Sales and Food & Beverage Manager, the Hospitality & Events Coordinator will help deliver exceptional customer experiences across both matchday and non-matchday events whilst supporting the achievement of the Club's commercial objectives.
The role requires excellent organisational skills, strong attention to detail and the ability to manage multiple bookings and priorities within a fast-paced professional football environment.
Key Responsibilities and Duties:
Hospitality Sales & Booking Administration
- Coordinate all hospitality enquiries, bookings and reservations across the Club's hospitality offerings, including executive boxes, lounges and premium matchday experiences.
- Act as the first point of contact for hospitality customers, responding promptly and professionally to telephone, email and online enquiries.
- Support the Head of Venue Sales by preparing quotations, proposals, booking confirmations and hospitality packages.
- Maintain accurate booking records, CRM information and customer data using the Club's booking systems.
- Prepare hospitality documentation including itineraries, menus, guest information, tickets, parking passes and event schedules.
- Monitor booking deadlines, payment status and customer requirements, ensuring all information is communicated accurately to operational departments.
- Produce booking reports, occupancy updates and administrative information to support forecasting and financial reconciliation.
Conference & Events Coordination
- Coordinate the planning and administration of all non-matchday conferences, meetings, private events, celebrations, exhibitions and corporate functions across the Club's venue spaces.
- Support the Head of Venue Sales in delivering the Club's commercial strategy for conferences and events by ensuring enquiries are progressed efficiently from initial enquiry through to successful delivery.
- Act as the main point of contact for clients throughout the planning process, confirming event requirements, room layouts, catering, timings, IT requirements and guest numbers.
- Prepare detailed event function sheets and operational briefs, ensuring Food & Beverage, Facilities and all operational departments receive accurate information in advance of each event
- Work closely with the Food & Beverage Manager to ensure all catering, staffing and operational arrangements are communicated effectively to support seamless event delivery.
- Coordinate amendments to bookings, communicate changes promptly and ensure all event documentation remains accurate and up to date.
- Support the Head of Venue Sales with venue show-rounds, client meetings and follow-up activity, helping to maximise repeat business and customer satisfaction.
Matchday Hospitality Coordination
- Coordinate the administration and operational delivery of the Club's matchday hospitality programme across executive boxes, lounges and premium hospitality areas.
- Work collaboratively with the Head of Venue Sales to support the commercial strategy for matchday hospitality, helping ensure hospitality products remain attractive, competitive and commercially successful.
- Support the administration and coordination of executive boxes, sponsorship-linked hospitality packages, seasonal memberships and premium experiences.
- Coordinate guest lists, seating plans, dietary requirements, parking passes, tickets, menus and hospitality packs, ensuring all customer information is accurate and complete.
- Work closely with the Food & Beverage Manager to communicate guest numbers, timings, dietary requirements and operational information to ensure hospitality services are delivered to the highest standard.
- Assist with the preparation of hospitality areas prior to each fixture, ensuring all operational arrangements are in place.
- Provide operational support on matchdays by welcoming guests, responding to customer enquiries and resolving issues promptly and professionally.
- Monitor hospitality operations throughout matchdays, identifying any service issues and communicating effectively with operational teams.
- Gather customer feedback following fixtures and communicate opportunities for continuous improvement to the Head of Venue Sales and Food & Beverage Manager.
Customer Experience
- Deliver an exceptional customer experience from initial enquiry through to post-event follow-up, acting as a professional and knowledgeable ambassador for the Club.
- Build and maintain positive working relationships with corporate clients, supporters, sponsors, suppliers and internal departments.
- Ensure all enquiries are handled promptly, professionally and in accordance with the Club's customer service standards.
- Proactively communicate with customers throughout the booking process, ensuring expectations are managed and requirements are fulfilled.
- Resolve customer queries and complaints professionally, escalating issues where appropriate.
- Identify opportunities to enhance the customer journey, improve service delivery and encourage repeat business.
- Share customer feedback and service improvement opportunities with the Head of Venue Sales and Food & Beverage Manager to support continuous improvement across hospitality and events.
Administration & Financial Support
- Raise invoices, purchase orders and hospitality documentation where required.
- Monitor hospitality payments and liaise with Finance regarding outstanding balances.
- Reconcile matchday hospitality numbers with catering providers and Finance.
- Produce regular reports relating to bookings, attendance and hospitality performance.
- Maintain accurate filing systems and customer records.
General Responsibilities
- Work collaboratively with the Head of Venue Sales, Food & Beverage Manager and wider Club departments to support successful event delivery.
- Promote a professional image of Blackpool Football Club at all times.
- Comply with all Club policies including Equality, Diversity & Inclusion, Safeguarding, Health & Safety and Data Protection.
- Undertake training and continuous professional development relevant to the role.
- Contribute to continuous improvement initiatives across the department.
- Undertake any other duties commensurate with the role as reasonably requested by the Head of Venue Sales.
The above job description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
Person Specification
Essential Requirements
Desirable Requirement
Qualifications
- Good standard of education.
- Willingness to complete role-specific training.
- Qualification in Business Administration, Hospitality, Events or Customer Service.
- Event Management qualification.
Experience
- Experience working within hospitality, events, customer service or administration.
- Experience coordinating bookings, enquiries or customer accounts.
- Experience delivering excellent customer service.
- Experience working in a busy office environment.
- Experience using Microsoft Office applications.
- Experience within a football club, stadium, hotel or conference venue.
- Experience using CRM, venue booking or ticketing systems.
- Experience supporting hospitality or corporate events.
- Experience working with multiple stakeholders and departments.
Knowledge & Skills
- Excellent organisational and administrative skills.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to manage multiple priorities and deadlines.
- Strong customer service skills.
- Good IT skills including Microsoft Office.
- Ability to build positive relationships with clients and colleagues.
- Ability to work accurately under pressure.
- Knowledge of hospitality operations.
- Understanding of event planning processes.
- Knowledge of hospitality booking systems.
- Basic financial administration experience.
Personal Qualities
- Professional, approachable and customer focused.
- Positive, enthusiastic and proactive.
- Excellent interpersonal skills.
- Highly organised with excellent attention to detail.
- Self-motivated and able to work independently.
- Flexible and adaptable to changing priorities.
- Calm and resilient under pressure.
- Able to maintain confidentiality.
- Committed to delivering outstanding customer experiences.
- Willing to work evenings, weekends and matchdays where required.
To apply for the position please submit a CV and a covering letter detailing how you meet the criteria for the role to [email protected] or Blackpool Football Club, Bloomfield Road, Seasiders Way, Blackpool, FY1 6JJ.
We encourage early applicants as we reserve the right to close the application process at any time.
This role is subject to satisfactory references and a Basic DBS check.
Closing date for applications is Sunday 29 August 2026.
Safeguarding: Blackpool Football Club Ltd and the EFL are committed to safeguarding the welfare of children and young people and expects all staff and volunteers to endorse this commitment. Posts advertised may require Enhanced Criminal Record Checks and may include checks against the Barred lists, as such it is exempt from the Rehabilitation of Offenders Act (1974). Therefore, all convictions, including spent convictions that have not been subject to filtering by the DBS should be declared.
Recruitment checks: You will also be required to provide details of referees for the previous five years’ working history or referees whilst in full-time education.
Equality and Diversity: Employees must always carry out their duties with due regard to Blackpool Football Club’s policies and procedures. The employee must ensure a positive commitment towards equality and diversity treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.
Inclusion and Anti-Discrimination Mission Statement: At Blackpool Football Club we aim to provide an enjoyable experience for all supporters and hold inclusion and anti-discrimination at the core of our values. We are committed to creating an environment which welcomes and respects people from all communities, promoting equality and diversity at Bloomfield Road and its associated premises. As a Club we recognise the nine protected characteristics (age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation) under the Equality Act 2010 and will play an active role in supporting inclusion and putting an end to discrimination.
The employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.
Blackpool Football Club is an equal opportunities employer.
Benefits:
Work Location: In person
