Telephone operator Work, Jobs in Lanchester, Dur (with Salaries)

Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Sales
- Computer literacy
- Analysis skills
Quick apply
10d
CCTV Operator
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- English
- Microsoft Office
- University
12d
Customer Service Agent
Hays Travel —Sunderland
- Remote
- Computer literacy
- Organisational skills
- Communication skills
- Employee discount
5d
Control Room Operator
Alpha Recovery Ltd —Cramlington
- From £13 an hour
- Part-time
- Computer literacy
- Microsoft Office
- In-person
Quick apply
3d
Customer Service Operators
J Barbour and Sons —South Shields
- Weekend availability
- Customer service
- Communication skills
- Store discount
- Employee discount
Quick apply
Qualified Train Driver
Grand Central Railway Company Limited —Sunderland
- Driving
- Employee assistance programme
Quick apply

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Telephone Operator

Station Taxis (Sunderland) Ltd -
Sunderland

Quick apply

Job details

Permanent | Full-time
Up to £15.34 an hour
10 days ago

Benefits

On-site parking

Qualifications

Sales
Computer literacy
Logistics
Analysis skills
Data entry
Communication skills
Office experience

Full job description

Position Available

We are currently seeking to recruit a Telephone Operator to join our Head Office team based in Southwick, Sunderland. This is a full-time, permanent backshift/nightshift role, working on a flexible rota of five days out of seven. Shifts will fall within the following hours: 16:00–00:00, 18:00–02:00, 21:00–07:00, or 23:00–07:00.

Previous experience within a taxi booking office environment is desirable; however, it is not essential, as full training will be provided.

*Please note - this role will not include any day shifts as part of the normal working pattern*

Role Purpose:

To provide an excellent service to both internal and external customers placing bookings with us, promoting additional sales, ensuring a first-class booking experience.

Key Responsibilities:

Receive and process customer bookings, ensuring all bookings are accurately input into the system and all relevant data is captured as required.
Adhere to the standards set out within the Company’s behavioural and performance management framework.
Work with other members of the team and management to identify and implement improvements to customer service processes.
Support other teams / colleagues in their department / business team in achieving a first-rate customer experience and meeting objectives.

Role holders are expected to:

Accurately advise customers on enquiries and problems.
Use the established procedures and scripts to lead decision making.
Escalate any queries outside of the normal processes.
Deliver a positive customer experience.

Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:

Computer literate with good keyboard / PC skills.
Excellent communication skills.
Good knowledge of the Sunderland area.
A quick thinker with excellent problem-solving skills.
Ability to use script-based telephone system.
Ability to use booking entry system an advantage.
Attention to detail is essential as is as accurate data entry.
Able to work to department targets / company standards.

Job Types: Full-time, Permanent

Pay: Up to £15.34 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

telephone operator jobs in lanchester, dur

Telephone Operator

CCTV Operator

Customer Service Agent

Control Room Operator

Customer Service Operators

Qualified Train Driver

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