Desk analyst Work, Jobs in Lancing, Wsx (with Salaries)

More jobs to discover

Find similar jobs that you might be interested in.

MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
Good Communicator – Clearly explaining technical issues and keeping customers informed. Proactive in Nature – Identifying and addressing issues before they…
£44,000 - £50,000 a year
Quick apply
1st Line Technician
Cyan IT —Aylesford
Full UK driving licence - Advantageous. Assist with Entra ID (Azure AD) user management including password resets, MFA setup, and conditional access queries.
£25,000 - £28,000 a year
Quick apply
18h

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

7 months contract with a local authority

Rate: £17.83/hr Umbrella

Summary

We are looking for a motivated and customer-oriented IT Service Desk Analyst to join our team on an 8-month contract with a local authority. This role is pivotal in providing first-line IT support throughout the organization. As the initial point of contact for users, you will manage IT incidents, service requests, and inquiries, ensuring swift and effective resolution while upholding high standards of customer service. The ideal candidate will assist with account administration, access management, and operational support, contributing to the ongoing enhancement of IT services.

Responsibilities

Serve as the primary contact for all IT incidents, service requests, and user inquiries.
Record, update, and manage incidents and requests using the IT Service Management (ITSM) platform.
Resolve issues at first contact whenever possible, escalating complex problems as needed.
Diagnose and troubleshoot a variety of first-line hardware, software, and access-related issues.
Assist with user account administration, including password resets and access management.
Maintain detailed records of incidents, resolutions, and service requests.
Communicate effectively with customers, keeping them informed about progress and expected resolution times.

Requirements:

Essential Qualifications

Additional Information

Contract Rate: £17.83/hr Umbrella
Working hours: 37 hours per week
Location: Chichester/Power Place
Working arrangements: Hybrid model with initial office attendance for training, transitioning to a mix of office and home-based work.
Payment schedule: Bi-weekly
The role closes soon, apply ASAP.

We are seeking an enthusiastic and customer-focused IT Service Desk Analyst to provide first-line IT support across the organisation