PERMANENT: Full Time 37 Hours Per Week
SALARY: Grade E £29,542 - £32,046 Per Annum
LOCATION: Tiverton
We have an opportunity for a Revenues and Benefits Information Officer to work in our Revenues and Benefits team.
The main duties of the role include dealing with enquiries by telephone personal calls and correspondence giving where possible a “there and then service”
Maintain Council Tax, Business Rate accounts including the collation of data for Council Tax Reduction and Housing Benefits.
Liaise with other officers within the Local Authority regarding routine problems/enquiries.
Assist customers with instalment arrangements and queries regarding their debts including setting up and maintaining Direct Debits and providing personal budgeting support to customers. Referring vulnerable customers to the Residents Financial Support links on Mid Devon’s Webpage. Report difficult or contentious issues to the Revenues and Benefits Team Leader’s.
A high level of customer contact is involved in all elements of this post including written, telephone and face to face communication
You will be used to working under pressure, as well as numerate, you will need to interrogate a variety of software systems which requires an eye for detail and accuracy.
The successful candidate will be able to work in a team and on their own initiative. The Revenues Section works within the General Data Protection Act 2018 so the applicant must carry out their duties with complete confidentiality.
To find out more about this role please contact Bev Saull-Hunt 01884 234399 or Jo Tulk 01884 234641
For full details please read the Job Description and Person Specification Revenues and Benefits Information Officer
The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.
A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.
Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.
Please download and complete our Job Application Form and send to [email protected]. Alternatively, print and send by post to:
People Services
Mid Devon District Council
Phoenix House
Phoenix Lane
Tiverton, Devon
EX16 6PP
Please remember to quote the following post and vacancy numbers:
CLOSING DATE:
11 September 2026 at 5:00pm
MDDC reserves the right to close this vacancy early. We therefore encourage early applications.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We're committed to Equality of Opportunity and welcome applications from all sections of the community.
If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.
Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.
