Helpdesk operative Work, Jobs in Launceston, Con (with Salaries)

Helpdesk Operative
Mitie —Plymouth
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Helpdesk Operative
Mitie —Plymouth
Act as the first point of contact for all reactive maintenance requests, logging calls and emails accurately. Create, prioritise, and manage work orders in the…
Helpdesk Operator
Emcor —Paignton
Answer telephone calls from the customer in a polite and friendly manner, answering queries, taking relevant information and raising jobs,.
£11,091 a year
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Helpdesk Operative

Mitie -
Plymouth

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Job details

Permanent | Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Maximo
Customer service
Procurement
Microsoft Office
IT
Help desk

Full job description

Company name: Mitie, Armada PFI
Job Title: Helpdesk Operative
Reporting to (position): Business Support Manager

Job objectives and responsibilities
The Armada Helpdesk Operative is the first point of contact for all reactive maintenance requests on the Armada PFI contract at HMNB Devonport, playing a critical role in day to day service delivery. The role is responsible for accurately logging, prioritising, and managing work orders in the Maximo CAFM system, supporting planned maintenance, statutory compliance, and KPI reporting. Working closely with other departments, the Helpdesk Operative ensures clear communication, high data quality, and timely progression of works, while delivering a professional, customer focused service in a secure and highly regulated defence environment.

Main duties

Act as the first point of contact for all reactive maintenance requests, logging calls and emails accurately.
Create, prioritise, and manage work orders in the Maximo CAFM system in line with contractual SLAs.
Dispatch and coordinate jobs for the correct teams.
Monitor job progress, chase updates, and escalate overdue or high risk issues.
Support planned preventative maintenance (PPM) scheduling and closure with correct evidence.
Maintain high data quality to support KPI reporting, audits, and statutory compliance.
Provide clear customer communication, keeping users informed of status and resolution times.
Produce and support daily/weekly/monthly performance and compliance reports.
Maintain accurate records and documentation for compliance and governance.
Uphold health, safety, and security requirements within a defence environment.
Contribute to continuous improvement of the site.
Any other tasks that are reasonable requested by line manager

Knowledge Skills and Experience
Essential

Basic IT skills
Must be able to communicate clearly and effectively
Experience in delivery of high Customer Service
Must be able to remain calm under pressure and work to tight deadlines
Must be flexible in their approach and work well within a team setting
A proactive approach and show initiative and pay attention to detail
Must either hold or be eligible to obtain UK Security Check (SC) clearance.

Desirable

Previous experience in a hard FM or estates/facilities helpdesk environment.
Experience in a customer-facing role within a high-security or highly regulated environment demonstrating reliability and integrity.
Strong Microsoft Office skills (particularly Outlook, Excel, and Word) for reporting and communication purposes.
Experience with procurement/purchase order systems.

Person

Reliable & personable with high levels of self motivation
Excellent communicator
High level job commitment & takes responsibility for personal development
Good IT skills, particularly database programmes
Good team player
Flexible Approach

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Helpdesk Operative

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