Multi-Site Kiosk Manager - YO! Sushi Franchise
Salary: £30,000 - £35,000 per year, depending on experience + performance related bonus
Job Type: Full-time, Permanent
Schedule: 5 days per week - typically 4 weekdays and Saturday
Hours: 40 per week
Locations: Hereford, Ledbury & Chepstow
Employer: Sora Capital Ltd
Reports to: Franchisee
About the Role
Sora Capital Ltd is an independent franchise operator of YO! Sushi kiosks. We are looking for an experienced, motivated and hands-on Multi-Site Kiosk Manager to oversee the operations and performance of our three YO! Sushi kiosks located within Tesco stores:
- Tesco Hereford - HR2 7XS
- Tesco Ledbury - HR8 1DQ
- Tesco Chepstow - NP16 5PB
This is a hands-on operational management role. You will have management responsibility across all three locations while also spending the majority of your working time physically working within our kiosks alongside the teams.
You will not be expected to constantly travel between all three kiosks or visit every location every day. Your time will be allocated based on where your management presence and operational support are needed most.
For example, if one kiosk requires additional management support, training, recruitment or improvements in performance and standards, you may spend the majority of your working week - or a sustained period of time - based at that location. As priorities change, your focus may move to another kiosk.
Most individual working days will ordinarily be spent at one location.
You will report directly to the Franchisee and have significant responsibility for the day-to-day management of the kiosks and their teams. You will be trusted to make operational and people-management decisions while keeping the Franchisee informed of key decisions, issues and developments.
Key Responsibilities
* Take responsibility for the day-to-day operation and performance of all three kiosks
* Work hands-on within the kiosks as a core part of your normal working week
* Lead from the front, working alongside team members with food preparation, production, service and daily kiosk operations
* Prioritise your time across the three locations according to operational requirements
* Manage and monitor sales, labour costs, food costs, wastage and profitability
* Analyse kiosk performance and implement actions to improve results
* Manage stock levels, ordering, production and product availability
* Ensure appropriate production levels while effectively controlling wastage
* Prepare and manage staff rotas and holiday requests
* Ensure appropriate staffing levels are maintained across all locations
* Support recruitment and onboarding of new team members
* Train, coach and develop team members
* Manage employee performance and address issues appropriately, keeping the Franchisee informed where required
* Maintain consistently high standards of food quality, presentation and availability
* Ensure compliance with food safety, health & safety, hygiene and cleanliness requirements
* Maintain YO! Sushi brand and operational standards across all three kiosks
* Carry out regular operational and standards checks
* Identify and address operational, staffing, performance or compliance issues
* Maintain reasonable flexibility to support unexpected operational issues when required
* Build a positive, accountable and high-performing culture across all three teams
* Act as the main operational link between the kiosk teams and the Franchisee
Commercial Performance & KPIs
This is a results-driven management position, and you will have responsibility for both the operational and commercial performance of the kiosks.
Your performance will be measured across key areas including:
* Sales performance and growth
* Labour cost and productivity
* Food cost and wastage
* Stock availability and ordering
* Food safety and audit performance
* Cleanliness and operational standards
* Staffing and rota management
* Team performance, training and development
* Customer service
* YO! Sushi brand standards
You will be expected to understand the performance of each location, identify areas requiring improvement and take appropriate action.
Weekly Management Meeting
You will attend a weekly management meeting with the Franchisee to review the performance of all three kiosks.
These meetings will cover areas such as sales, labour, food costs, wastage, staffing, standards, compliance and current operational issues.
Together, you will agree priorities and action plans for the week ahead, including where your management time and operational support should be focused.
Working Hours
This is a full-time position working 5 days per week.
The usual working pattern is expected to be 4 weekdays and Saturday, with two days off each week.
Some flexibility will be required depending on the operational needs of the business.
Your working location will not follow a fixed rotation between the three kiosks. Instead, your time will be allocated according to where your management presence and support will have the greatest operational impact.
Travel Requirements
Due to the multi-site nature of this position, a full UK driving licence and access to a reliable car are required.
You must be comfortable working at any of our Hereford, Ledbury or Chepstow locations depending on business requirements.
Eligible business mileage will be reimbursed in addition to your salary.
About You
We are looking for someone who combines strong management skills with a genuinely hands-on approach.
You will ideally have:
* Previous management experience within food service, restaurants, hospitality, retail or a similar operational environment
* Strong leadership and people-management skills
* Experience managing rotas, holidays and staffing
* Commercial awareness and an understanding of sales, labour costs, stock, food costs and wastage
* Confidence analysing performance data and using it to make decisions
* Excellent organisational and time-management skills
* Strong attention to detail and consistently high standards
* Confidence taking ownership of operational issues
* A proactive, solutions-focused approach
* A willingness to work hands-on alongside your teams
* The ability to manage multiple priorities and determine where your time is most effectively spent
* Flexibility to work across all three locations
* A full UK driving licence and access to a reliable vehicle
Previous multi-site management experience would be advantageous but is not essential.
This could be an excellent next step for a successful Restaurant Manager, Store Manager, Kiosk Manager, Assistant Manager or experienced hospitality manager looking to progress into a broader multi-site management position.
Training
Full training will be provided on YO! Sushi’s operational procedures, food preparation, systems and brand standards.
Previous YO! Sushi experience is therefore not required, and we welcome applications from experienced managers from other food service, restaurant, hospitality and relevant retail environments.
Benefits
* £30,000 - £35,000 annual salary, depending on experience
* Performance-related bonus
* Business mileage reimbursement
* 28 days’ paid holiday per year
* Company pension
* Full YO! Sushi operational and brand training
* Significant responsibility and autonomy across three established locations
* Direct working relationship with the Franchisee
* Career progression opportunities as Sora Capital Ltd grows
Career Progression
This position offers the opportunity to take responsibility for multiple established locations while working directly with the Franchisee.
As Sora Capital Ltd continues to grow, there will be opportunities for the responsibilities and seniority of this position to develop alongside the business.
For the right person, this provides an opportunity to play an important role in that growth and progress into broader operational responsibility as additional locations or business opportunities are added.
About Sora Capital Ltd
Sora Capital Ltd is an independent franchise operator of three YO! Sushi kiosks located within Tesco stores in Hereford, Ledbury and Chepstow.
The successful candidate will be employed directly by Sora Capital Ltd, not YO! Sushi, and will report directly to the Franchisee.
If you’re an experienced manager who enjoys being hands-on, developing teams, taking ownership and driving commercial performance, we’d love to hear from you.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Discounted or free food
- Free or subsidised travel
- Free parking
- On-site parking
- Profit sharing
Work Location: In person
