Customer service manager Work, Jobs in Leeds, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Customer Service Manager
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Deputy Manager
Home Bargains —Garforth
- £37,020 a year
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Engagement Manager - Value (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Marketing
- Annual leave
- Work from home
1d
Customer Service Manager - Nottingham Area
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Planning and Scheduling Team Leader
M Group —Leeds
- £34,000 - £38,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
14d
Customer Relationship Manager
PHSGroup —Leeds
- £30,000 - £32,000 a year
- Organisational skills
- IT
- Communication skills
Assistant Store Manager
Hotel Chocolat —Leeds
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Customer Success Manager
Cordance —Leeds
- Presentation skills
- Travel
- Organisational skills
- Annual leave
13d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Wakefield
- Full-time
- Management
- Bachelor's degree
- Leadership
Deputy General Manager
Nuffield Health —Leeds
- Up to £39,000 a year
- Full-time
- Sales
- Customer service
- Employee discount
- Gym membership
5d
IT Internal Audit Manager
Novuna —Leeds
- Up to £75,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Workplace Experience Manager
Mitie —Leeds
- Full-time
- Maintenance
- Microsoft Office
- First Aid Certification
Trainee Shop Manager
Farmfoods —Leeds
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
8d
Retail Store Manager (Full-Time) - Leeds
New Balance —Leeds
- Weekend availability
- Remote
- Management
- Sales
- Customer service
- Employee discount
- Flexible schedule

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in leeds, eng

Customer Service & Planning Manager

Customer Support Manager

Customer Service Manager

Assistant Manager

Management Trainee

Area Care Manager

Service & Operations Manager - FTC

Deputy Manager

Engagement Manager - Value (UK)

Customer Service Manager - Nottingham Area

Planning and Scheduling Team Leader

Customer Relationship Manager

Assistant Store Manager

Customer Success Manager

Area Manager, Customer Fulfillment

Deputy General Manager

IT Internal Audit Manager

Workplace Experience Manager

Trainee Shop Manager

Retail Store Manager (Full-Time) - Leeds

I want to receive the latest job alerts for customer service manager in leeds, eng

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