Support team leader Work, Jobs in Leeds, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
1d
Team Leader (Lates)
GXO Logistics —Wakefield
- Up to £34,874.12 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader
HM Courts & Tribunal Service —Leeds
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
8d
Operational Team Leader
NHS Resolution —Leeds
- £66,582 - £77,368 a year
- Management
- English
- Communication skills
- Annual leave
- Employee assistance programme
6d
Planning and Scheduling Team Leader
M Group —Leeds
- £34,000 - £38,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Facilities Team Leader
interactive investor —Leeds
- From £33,000 a year
- Microsoft Excel
- Travel
- SharePoint
- Annual leave
- Employee discount
Quick apply
Advice Team Leader
Citizens Advice —Leeds
- £34,433 a year
- Hybrid work
- Management
- Leadership
- Communication skills
- Flexible schedule
7d
Customer Team Leader
Co-op —Leeds
- £14.48 an hour
- Temporary
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
2d
Care Team Leader
Anchor —Leeds
- £15.41 an hour
- Employee discount
- Referral programme
Application Support Team Leader
System C —Leeds
- Full-time
- SQL
- Communication skills
Transport Team Leader
NewCold —Wakefield
- £35,000 - £40,000 a year
- Day shift
- Free parking
- Annual leave
Team Leader
Avery Healthcare —Leeds
- £15 an hour
- Care plans
Quick apply
Team Member
Hollywoodbowlgroup —Leeds
- £12.81 - £13.31 an hour
- Part-time
- Bar
- Employee discount
8d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
13d
Youth Worker
Leeds City Council —Leeds
- £30,745 - £33,869 a year
- Weekend availability
- Annual leave
Operational Team Leader
Minster Law —Wakefield
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
High Needs Team Leader
Leeds City College —Leeds
- £32,870 - £35,912 a year
- Hybrid work
- English
- Education
- Care plans
- Annual leave
13d
Team Leader
Leonard Cheshire —Wetherby
- £15.15 an hour
- 12 hour shift
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply

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support team leader jobs near leeds, eng

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

support team leader jobs in leeds, eng

Customer Resolution Team Leader

Team Leader

Team Leader (Lates)

Team Leader

Operational Team Leader

Planning and Scheduling Team Leader

Facilities Team Leader

Advice Team Leader

Customer Team Leader

Care Team Leader

Application Support Team Leader

Transport Team Leader

Team Leader

Team Member

Associate Team Leader

Customer Services Team Leader

Youth Worker

Operational Team Leader

High Needs Team Leader

Team Leader

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