2nd line support Work, Jobs in Leeds Ls25 (with Salaries)

Application Support Analyst - 2nd Line
System C —Leeds
- Full-time
- Windows
- SQL
- Analysis skills
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
7d
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
1d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
IT Support Engineer
HSL Chairs —Batley
- £30,000 a year
- Weekend availability
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
IT Support Engineer
Optionbox Ltd —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- SharePoint
- Referral programme
Quick apply
IT Support Engineer
Pharmacy2U —Leeds
- £25,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Annual leave
- Employee assistance programme
Quick apply
12h
Work Flow Information Analyst
NEXT —Rotherham
- Temporary
- Microsoft Excel
- Data analysis skills
- SQL
- Free parking
- Employee discount
3d
SAP Functional Analyst
Quorn Foods —Leeds
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
11d
Developer / Senior Developer
NEXT —Doncaster
- £42,100 - £59,400 a year
- Full-time
- Azure
- JavaScript
- APIs
Mid Level PHP/ PostGreSQL Developer
D. M. Keith —Leeds
- £35,000 - £39,000 a year
- Full-time
- JavaScript
- SharePoint
- APIs
- Flexible schedule
Technical Systems Administrator
TPP —Leeds
- £45,000 a year
- Windows
- Microsoft Office
Business Process and Data Analyst
Yorkshire Water —Bradford
- £42,396 - £52,995 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexible schedule
11h
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
Senior Mainframe Developer
NEXT —Pontefract
- £51,400 - £59,400 a year
- Full-time
- Azure
- SQL
- Continuous improvement
- Free parking
- Employee discount
IT Infrastructure Engineer
Pavers —York
- Full-time
- Azure
- Management
- Windows
- Free parking
- Employee discount
Quick apply
8d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
3d

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Application Support Analyst - 2nd Line

System C -
Leeds

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Jira
Microsoft SQL Server
Windows
SQL
Analysis skills
Confluence
Application support
Communication skills
T-SQL

Full job description

Description

Join a collaborative team supporting technology that makes a real difference in local communities.

We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities. This is a hands-on, customer-facing role where you will solve complex technical issues and build strong relationships with clients.

What you'll be doing

Deliver 2nd and 3rd line application support within a structured support team
Investigate and resolve incidents using Jira and other diagnostic tools
Analyse logs, SQL data, and system behaviour to identify root causes
Collaborate with development, product, and third-party teams to resolve issues
Replicate defects and support bug identification and resolution
Communicate clearly with customers, providing regular updates
Take ownership of customer issues and ensure delivery within agreed SLAs
Support both hosted and on-premise environments

What we're looking for

Strong analytical and problem-solving skills
Experience with SQL Server and writing SQL or T-SQL queries
Background in 2nd line application or software support
Knowledge of Microsoft Windows Server environments
Ability to manage and prioritise workloads effectively
Strong communication skills, written and verbal
A collaborative mindset, with the confidence to work independently

Desirable experience

3rd line support exposure
Jira or Confluence experience
Experience supporting external customers remotely
Knowledge of social care or education systems

Why join us

You will be part of a supportive, inclusive team that values ownership, collaboration, and continuous learning. The environment is fast-paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact.

If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you.

Apply today to take the next step in your career.

Apply Now

Refine Your Search

2nd line support jobs in leeds ls25

Application Support Analyst - 2nd Line

Service Desk Analyst

Junior Application Support Analyst

IT Support Analyst -2nd Line

1st/2nd Line IT Support - £27,000-£34,000

2nd Line IT Support Technician

IT Support Engineer

Business and Operations Support Engineer - 24/7 cover

IT Support Engineer

IT Support Engineer

Work Flow Information Analyst

SAP Functional Analyst

Developer / Senior Developer

Mid Level PHP/ PostGreSQL Developer

Technical Systems Administrator

Business Process and Data Analyst

2nd Line Manager

Senior Mainframe Developer

IT Infrastructure Engineer

IT Field Engineer

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