Customer success associate Work, Jobs in Leeming Bar, Nyk (with Salaries)

Customer Success Associate
Mobile Rocket —Newton Aycliffe
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- English
- In-person
- Free parking
Quick apply
6d
CX Team Member
Foot Locker —Middlesbrough
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Executive Director of Transformation
Broadacres —Northallerton
- £124,525 a year
- Full-time
- In-person
- Communication skills
Quick apply
12d
Junior Commercial Advisor
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
Quick apply
ICQA Area Manager
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
2d
Safety Specialist
Amazon UK Services Ltd. - A10 —Darlington
- Full-time
- English
- Team management
- No degree
Senior Supervisor/Lead Production/Maintenance/Repair/Facilities Engineer - Swindon, UK
Amazon UK Services Ltd. —Stockton-on-Tees
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Project Manager
Wood —Stockton-on-Tees
- Full-time
- Hybrid work
- PMP
- Project management
- Bachelor's degree
- Annual leave
- Life insurance
1d
Sr. Delivery Station Manager, UKIE AMZL
Amazon UK Services Ltd. —Middlesbrough
- Full-time
- Bachelor's degree

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Customer Success Associate

Mobile Rocket -
Newton Aycliffe

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
6 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Salesforce
English
B2B
Customer support
SaaS

Full job description

About the role

Entry-level executor to scale our customer success engine. You will help customers through an efficient inbox workflow, proactively reduce support demand by creating Help Centre content (FAQs and videos), and use product data to identify and flag Product Qualified Leads (PQLs) for upselling—working under direct mentorship.

Key responsibilities

Inbox management
Own and manage the customer support inbox (triage, categorise, respond, and escalate when needed)
Ensure fast, accurate, and helpful written responses with excellent customer experience
Maintain consistent documentation of conversations and outcomes
Help Centre content to deflect tickets
Build and maintain Help Centre guides including:
Written FAQs
Short how-to video scripts or video-based resources
Identify recurring issues from support conversations and translate them into scalable content
Continuously improve content quality to reduce repeat tickets
Product data & PQL tracking
Track product usage and engagement signals using basic data literacy
Flag Product Qualified Leads (PQLs) based on pre-defined criteria to support upsell opportunities
Provide clear updates to internal teams on trends, readiness, and accounts showing “green lights”
Process-driven execution
Follow and improve existing workflows for support, knowledge base updates, and lead flagging
Maintain accurate records and ensure learnings feed into improved processes
Learning under mentorship
Work closely with a mentor to develop technical curiosity, customer success judgement, and operational excellence
Quickly apply feedback to responses, content, and reporting

What you’ll bring

1–2 years’ experience in B2B SaaS customer support or customer success (ideal)
Outstanding written English with strong grammar, clarity, and tone
High technical curiosity and ability to learn product workflows quickly
Basic data literacy (comfortable using product/CRM data and simple reporting concepts)
Highly organised and process-driven; strong attention to detail
Ambitious doer mindset—eager to execute, improve, and learn in a direct-mentorship environment

Success in the role (how you’ll be measured)

Support inbox responsiveness and quality of written resolutions
Growth and quality of Help Centre content that reduces repeat tickets
Accuracy and usefulness of PQL flags and updates
Consistency in process execution and continuous improvement based on feedback

Location

Newton Aycliffe, County Durham

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success associate jobs in leeming bar, nyk

Customer Success Associate

CX Team Member

Executive Director of Transformation

Junior Commercial Advisor

JUNIOR SALES ADVISOR

ICQA Area Manager

Safety Specialist

Senior Supervisor/Lead Production/Maintenance/Repair/Facilities Engineer - Swindon, UK

Project Manager

Sr. Delivery Station Manager, UKIE AMZL

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