Business high level complaints specialist Work, Jobs in Leicester (with Salaries)

Cruise Travel Expert
Iglu.com —Rugby
- Weekend availability
- Remote
- Sales
- Customer service
- Organisational skills
- Work from home
- Employee discount
Operations Manager
HM Courts & Tribunal Service —Leicester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
6d
Operational Support Officer
HM Courts & Tribunal Service —Leicester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
3d
Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Leadership
OPG Helpline Inbound Advisor - Contact Centre
Office of the Public Guardian —Nottingham
- £25,582 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
8d
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Quality Specialist Launch Team
Ball Corporation —Kettering
- £62,300 - £89,690 a year
- Hybrid work
- Data analysis skills
- English
- Travel
- Employee assistance programme
- Life insurance
Quick apply
OPG Helpline Inbound Advisor – Contact Centre
Ministry of Justice —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
8d
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Word
- English
- Continuous improvement
Head of Operations
Ministry of Justice —Burton-On-Trent
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
4h
Business Development Executive
Noatum HOLDINGS —Tamworth
- Full-time
- Hybrid work
- Sales
- Business development
- In-person
Supervisor
Metropolitan Thames Valley —Beeston
- £45,124 - £47,499 a year
- Full-time
- Databases
- Team management
- Leadership
Quick apply
12d
Quality Assurance Lead
Sciensus —Burton-On-Trent
- Annual leave
- Referral programme
Quick apply
Trading Standards Officer
Nottinghamshire County Council —Nottingham
- Weekend availability
- Communication skills
- Annual leave
Head of Talent, Development and Culture
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £51,900 - £64,491 a year
- Part-time
- Analysis skills
- Presentation skills
- Training & development
- Free parking
- Annual leave
10d
Senior Operational Leader - Corby
Department for Work and Pensions —Corby
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Senior Trading Standards Officer
Civic Recruitment Limited —Nottingham
- £26.45 an hour
- Weekend availability
- Analysis skills
- Presentation skills
- Continuous improvement
Quick apply
7d
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Senior Financial Analyst
Department for Education —Sheffield
- £42,806 a year
- Part-time
- Analysis skills
- Presentation skills
- Travel
13d
Food Quality Assurance Specialist
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Sick pay

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business high level complaints specialist jobs near leicester

Cruise Travel Expert

Iglu.com -
Rugby

Apply Now

Job details

Full-time

Benefits

Work from home
Discounted gym membership
Employee discount
Car scheme

Qualifications

Sales
Customer service
Numeracy
Organisational skills
IT
Negotiation

Full job description

Role Purpose

As a cruise travel expert you will be responsible for ensuring each customer's journey is seamless, from the first phone call or email to when they depart using your extensive knowledge of cruise lines and destinations. You will be part of an energetic and positive team. We’re after people with drive, enthusiasm and flexibility because that’s what our customers expect these days. We want enthusiastic, innovative and passionate people.

Key Responsibilities:

By using your expertise you will maximise sales through the selling of cruise holiday products, ancillaries and spot opportunities to upsell, whilst executing accuracy and diligence
Ability to Switch sell products where needed whilst at the same time taking into account customer needs and desires.
Ensuring all forms of contact - such as phone calls and emails are handled quickly but met with a consistent level of service and meets company standards.
Responsible for completing all required administrative tasks to set guidelines.
You will be accountable for meeting and exceeding personal sales targets and KPIs
You will build valuable relationships with your customers, ensuring your tone of voice, language and contact are in line with our brand guidelines.
Take ownership of customer experience whilst delivering a high level of customer service
Actively working with the business to share recommendations for change based on customer feedback.
Effectively resolve customer complaints where needed

Skills and Experience:

Strong negotiation skills
Target driven mindset with history of meeting and exceeding KPI’s.
Experience of handling customer enquiries, calls and emails professionally.
Good Standard of IT skills including but not limiting to Word, Excel, GDocs

Behavioural Role Fit:

A real passion for travel and customer service
A confident communicator written and spoken with proven persuasive and influencing skills.
Ability to really listen to the customer, quickly identify their needs and make sound recommendations.
Drive for results, commitment, loyalty and service excellence to brand and customers
Have a positive and hard working mentality and enjoy working as part of a team.
Thrives in a sales environment, working under pressure, is self motivated to achieve performance targets.
Excellent attention to detail and understands the impact of errors on the business and customers.
An expert in areas they have visited and can share that knowledge with our customers and colleagues.
Excellent numeracy skills
First-rate organisational skills
Flexibility is key to the success of this role. The ability to adapt to different people, customers, challenges and ways of working.

Role Key Performance Indicators:

Conversion
Base Margin
Margin per booking
Transactions per hour
quality and % of error free work
attendance and adherence
Customer Satisfaction

Why Join Iglu?

Iglu.com is the UK’s largest specialist ski and cruise travel agency, we pride ourselves on our first-hand knowledge of the unique packages and holiday experiences we offer.

Hybrid and Remote working options, you must be based in the UK
Discounted travel offers for family and friends
Gym discounts at all major chains across the UK
Mental Health and Wellbeing Support
Electric Vehicle Scheme
24/7 Online GP Service
Life Assurance for all
Help shape the culture of Iglu by getting involved in our Charity or Social Committee
Bi-annual Company Get Togethers

Working Hours:

37.5 hours over 5 days if applying for full time hours.
Shift pattern between the hours of 9am and 10pm Monday to Friday, 9am - 9pm on Saturday and 10am - 9pm on Sunday/
You will be expected to work 5 out of 8 weekend days.

Start date for this role is 19th Oct 2026

Apply Now

Refine Your Search

business high level complaints specialist jobs in leicester

Cruise Travel Expert

Operations Manager

Operational Support Officer

Customer Service Manager - Furniture and Lighting

OPG Helpline Inbound Advisor - Contact Centre

Deputy Manager

Quality Specialist Launch Team

OPG Helpline Inbound Advisor – Contact Centre

Customer Service Specialist - Desk Based

Head of Operations

Business Development Executive

Supervisor

Quality Assurance Lead

Trading Standards Officer

Head of Talent, Development and Culture

Senior Operational Leader - Corby

Senior Trading Standards Officer

Sales Support & Customer Care Specialist-12 Month FTC

Senior Financial Analyst

Food Quality Assurance Specialist

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Role Purpose

Key Responsibilities:

Skills and Experience:

Behavioural Role Fit:

Role Key Performance Indicators:

Why Join Iglu?

Working Hours:

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