Senior Visitor Experience & Operations Assistant
Band 5, £33,106 – £35,479 per annum
Full Time, Permanent
37 hours per week, weekend and evening work anticipated.
About Watford Borough Council
Watford is a vibrant urban borough located in Southwest Hertfordshire, boasting excellent transport links with mainline connections to London. As the hub of a wider sub-region, Watford serves a population of approximately 500,000 people within a 20-minute travel radius.
Positioned within the London commuter belt, Watford benefits from the capital’s dynamic economic influence, contributing to a strong and resilient local economy.
The borough offers a unique blend of traditional market town charm and modern urban energy big enough to be ambitious, yet small enough for individuals to make a real impact. Watford is also one of the few local authorities with a directly elected mayor, ensuring consistent leadership and a clear strategic vision.
Our values are more than just words—they are the foundation of our culture. Developed collaboratively by our team, they reflect the pride we take in our work, what drives us, and how we think, act, and engage with our community.
At a glance
– £1.4bn local investment happening – mix of public and private funding
– 5 major development and regeneration projects happening
– 3500 registered businesses
– Higher than average working age population
– Skilled workforce
– Affordable local housing market
– Home to many major international head offices
What we are looking for
We are looking for a friendly, organised and enthusiastic Senior Visitor Experience & Operations Assistant to help create a warm, welcoming and high-quality experience for everyone visiting the Museum of Watford.
This is a varied front-of-house role supporting reception, gallery cover, enquiries, retail sales, cash handling, bookings, events and day-to-day museum operations. You will be one of the first points of contact for the museum, helping visitors feel welcome, informed and supported.
You will help ensure the museum is safe, inclusive, accessible and well-presented for all visitors, including families, schools, community groups, partners and council service users. As the senior role, you will also be required to occasionally act as Duty Manager when needed.
We are seeking someone who enjoys working with people, can respond calmly and confidently to operational issues, and is comfortable using systems such as EPOS, CRM and social media scheduling tools. The successful candidate will have strong customer service skills, a practical and proactive approach, and the ability to support staff, volunteers and casual workers during busy operational shifts. This role would suit someone with experience in a customer-facing cultural, visitor attraction, retail, events or community setting who is motivated by providing a high-quality service for residents, visitors and partners, while also supporting income generation through retail, venue hire and events.
About our Redevelopment
Our Town Hall Quarter programme aims to revitalise the Museum of Watford as part of a wider flagship scheme to regenerate Watford town centre. But this project is about much more than physical regeneration: we aim to transform our Town Hall into the beating heart of our community, with a modern museum and community spaces at its core. Our bold, ambitious plan creates a cultural space to tell our stories, connect our communities and inspire our journeys ahead. Exhibits will combine treasures dating back to the Bronze Age, with stories of the Windrush Generation and present-day icons. It’s about creating a space not just for storytelling, but one that sparks conversation and connection, with additional spaces for work and leisure. With the Museum of Watford in its new home, we’re reimagining what regeneration can really mean for communities, to breathe renewed energy and a sense of pride and purpose into the heart of our town, for everyone.
For more details on our plans, please visit our website.
The redevelopment is made possible with The National Lottery Heritage Fund, thanks to National Lottery players.
We would love to hear from candidates inspired by this unique opportunity with the ambition, desire and experience to take our museum service and our organisational values forwards.
If you wish to discuss this role or require further information, please contact: Glasgow Hardie, Visitor Experience & Operations Manager
Closing Date: 11:59 pm Sunday 6 September 2026
Interview Date: 18 September 2026
A basic Disclosure check or DBS enhanced check (as applicable) will be carried out for this post.
Visa sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employee sponsorship for the duration of the appointment.
At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.
Watford Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Watford Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
