Customer services officer Work, Jobs in Leith (with Salaries)

Customer Services Officer
Scottish Government —Edinburgh
- £27,164 - £30,281 a year
- Full-time
- Research
- Presentation skills
- Front desk
14d
Customer Services Officer
The Scottish Government —Edinburgh
- Full-time
- Research
- Presentation skills
- Front desk
Authorisations Caseworker
HM Revenue and Customs —Edinburgh
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Work from home
2d
Member Services Officer - 6 Month Part Time FTC
Capital Credit Union —Edinburgh
- £13,655 a year
- Part-time
- Customer service
- Basic maths
- Financial services
- Work from home
- Sick pay
Quick apply
13d
Loss Prevention Officer
TK Maxx —Edinburgh
- Part-time
- Conflict management
- Employee assistance programme
- Employee discount
6d
Animal Rescue Officer
Scottish SPCA —Edinburgh
- £25,077 a year
- Full-time
- Customer service
- Communication skills
5d
Housing Assistant - 10 months fixed term
Fife Housing Group —Dunfermline
- From £29,050 a year
- Full-time
- Hybrid work
- Administrative experience
- Data entry
- Phone etiquette
- Free parking
- Store discount
Quick apply
6d
Housing Officer - Multiple Locations across City
City of Edinburgh Council —Edinburgh
- £34,452 - £40,501 a year
- Hybrid work
2d
Security Officer
Frontline Security 24/7 Limited —Edinburgh
- £12.71 an hour
- Temporary
- Customer service
- First Aid Certification
- In-person
Quick apply
9d
Retail Area Support Officer
OCS Group —Edinburgh
- £13.10 an hour
- Weekend availability
- Remote
- Customer service
- Travel
- Conflict management
Quick apply
9d
Security Officer
ABM UK —Edinburgh
- Weekend availability
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
Security Officer
14forty —Edinburgh
- £15.02 an hour
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
2d
Security Officer
BidvestNoonan —Edinburgh
- £13.37 an hour
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
Hub-based Housing officer
The Wheatley Group —Edinburgh
- £41,926 - £45,667 a year
- Full-time
- Communication skills
- Employee assistance programme
9d
Clerical Officer
Fife Council —Glenrothes
- £26,786.83 - £29,170.80 a year
- Part-time
- Customer service
- Organisational skills
- IT
- Employee discount
13d
Tenants Liaison Officer
Kier Group —Dalkeith
- Full-time
- Microsoft Word
- Communication skills
Hearing Support Officer
The Nursing and Midwifery Council —Edinburgh
- £26,247 - £28,480 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Household Support Officer
Changeworks —Edinburgh
- £29,417 - £32,280 a year
- Travel
- Annual leave
- Flexible schedule
Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
- £28,052 a year
- Full-time
- Computer literacy
- First Aid Certification
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Prison Custody Officer- Edinburgh
Mitie —Edinburgh
- Communication skills
2d

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Customer Services Officer

Scottish Government -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£27,164 - £30,281 a year
14 days ago

Benefits

Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Scanning
Research
Quality assurance
Presentation skills
Decision making
Client services
Front desk
Customer interaction

Full job description

Details

Reference number

473854

Salary

£27,164 - £30,281

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Assistant

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Edinburgh, Scotland, EH1 3YT : Edinburgh, Scotland, EH1 3YY

About the job

Job summary

Are you a good communicator with experience in customer service? Do you have the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this opportunity could be for you.

Working within the Customer Services, Operations and Archives Directorate at the National Records of Scotland (NRS), we are looking for Customer Services Officers to help, advise and support our customers in accessing information, records and historical archives.

As part of a team, you will work onsite to help our customers front of house in a variety of ways, including providing one to one assistance in technology use, retrieving records, scanning and ensuring our records are accessible. Additionally, you will process entries to our public registration records and answer telephone and e-mail enquiries.

Job description

Responsibilities

Main duties will include, for which full training will be given:

Assisting customers in our onsite search rooms, providing help, support and guidance, including supporting customers with family history research.
Operating our digital registration service software required to run registration services.
Assisting with retrieving, indexing and scanning of records, quality assuring standard of information presented online and ensure records are correct and hold full information.
Create and process changes to public registration records accurately and issue certificates as required.
Answering phones, emails and written requests from members of the public, registrars and other stakeholders with regards to all aspects of NRS.
Processing orders and managing payments for NRS Services
In line with organisational priorities and needs, work as part of a flexible team to perform other tasks and provide support to other teams, departments and individuals within NRS as required.

Person specification

Success profile

Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on.

Technical / Professional Skills:

1. Connections and communication, Level - Awareness

2. Adaptability to change, Level - Awareness

3. Delivery and decision making at speed, Level - Awareness

You can find out more about the skills required, here: ODP Professional Skills Framework - Operational Delivery Profession

Experience

Experience of communicating complex information clearly and effectively, with the ability to provide accurate explanations and guidance to customers in an understandable and customer-focused manner.

Behaviours:

Managing a quality service Level 1

You can find out more about Success Profiles Behaviours Here

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

Connections and communication, Level - Awareness (Operational Delivery Professional Skills Framework)
Adaptability to change, Level - Awareness (Operational Delivery Professional Skills Framework)
Delivery and decision making at speed, Level - Awareness

Benefits

Alongside your salary of £27,164, Scottish Government contributes £7,869 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Please apply using link provided

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Aidan Stevenson
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team