Subject matter expert (sme) Work, Jobs in Lichfield, Sts (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Eligibility Assessor
Nimbus Disability —Derby
- £25,927 a year
- Full-time
- Salesforce
- Analysis skills
- Data entry
- Free parking
- Life insurance
Quick apply
4d
Financial Crime Transformation Lead- 12 Month Contract/ Secondment)
Barclays —Birmingham
- Continuous improvement
- Mentoring
- Communication skills
AI Supply Chain Subject Matter Expert (SME)
Capgemini —Birmingham
- Analysis skills
- Machine learning
- APIs
8d
IT Systems Support
DHL Supply Chain —Derby
- Annual leave
9d
Director of Building Services EMEA
IPS-Integrated Project Services —Birmingham
- Full-time
- Business development
- Bachelor's degree
- Team management
IT Operational Permanent Control
BNP Paribas —Solihull
- Full-time
- SharePoint
3d
Head of Cleaning Excellence - National
14forty —Birmingham
- Up to £70,000 a year
- Analysis skills
- Presentation skills
- Continuous improvement
10d
Reparaturtechniker
TXO Systems —Solihull
- Full-time
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Network Engineer
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Communication skills
- School
Technical Lead
Serco Group —Solihull
- £65,000 a year
- Full-time
- Google Suite
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Lead Planner - Submarines
Rolls-Royce —Derby
- Full-time
- Annual leave
- Employee assistance programme
10d
Dayforce Solution Owner (Associate Director), Payroll & Workforce Management
Deloitte —Birmingham
- Hybrid work
- Business development
- Leadership
- Communication skills
Project Cost Specialist
ESCO Maritime Solutions —Rugeley
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
Quick apply
Data Centre Architectural Technical Director
Springtide Project Services —Birmingham
- Full-time
- Business development
- Team management
- No degree
Underwriting Product Development Specialist
The Travelers Companies, Inc. —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Health & wellbeing programme
Repair Engineer
TXO Group —Solihull
- Full-time
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Structural / Civil Engineering Technical Director
Springtide Project Services —Birmingham
- Full-time
- Civil engineering
- Engineering
- Business development
SME Technical Architect
Balfour Beatty Vinci —Birmingham
- Communication skills
- Free parking
14d
SME MEP Engineer
Balfour Beatty Vinci —Birmingham
- Engineering
- Electrical Engineering
- Communication skills
- Free parking
14d

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
4 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

subject matter expert (sme) jobs in lichfield, sts

Subject Matter Expert (SME)

Eligibility Assessor

Financial Crime Transformation Lead- 12 Month Contract/ Secondment)

AI Supply Chain Subject Matter Expert (SME)

IT Systems Support

Director of Building Services EMEA

IT Operational Permanent Control

Head of Cleaning Excellence - National

Reparaturtechniker

Network Engineer

Technical Lead

Lead Planner - Submarines

Dayforce Solution Owner (Associate Director), Payroll & Workforce Management

Project Cost Specialist

Data Centre Architectural Technical Director

Underwriting Product Development Specialist

Repair Engineer

Structural / Civil Engineering Technical Director

SME Technical Architect

SME MEP Engineer

I want to receive the latest job alerts for subject matter expert (sme) in lichfield, sts

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