Senior service desk engineer Work, Jobs in Liphook, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Continuous improvement
- Mentoring
First Response Engineer - Service Desk - MSP
Uptime —Horsham
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Service Coordinator
Bennett & Game Recruitment Limited —Chichester
- £32,000 - £38,000 a year
- Overtime
- Microsoft Word
- In-person
Quick apply
6d
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
14d
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Communication skills
3rd Line Network Engineer
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Engineering
- Mentoring
- Free parking
Quick apply
Senior Data Engineer
Menzies LLP —Woking
- Full-time
- Hybrid work
- Computer Science
- No degree
- Travel
1d
3rd Line Cloud Engineer - Azure
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
- Free parking
Quick apply
Senior Developer
Menzies LLP —Woking
- Full-time
- Hybrid work
- No degree
- Travel
- Mentoring
Senior Geotechnical Engineer/Engineering Geologist
AECOM —Basingstoke
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills

More jobs to discover

Find similar jobs that you might be interested in.

First Response Engineer - Service Desk - MSP
Uptime —Horsham
Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the…
Quick apply
Service Desk Engineer
RFA —London
Demonstrated hands-on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical…

I want to receive the latest job alerts for senior service desk engineer in liphook, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior service desk engineer jobs near liphook, ham

Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
ConnectWise
ITIL Certification
Azure
Stakeholder collaboration
Mentoring junior staff
Ticket management
Continuous improvement
Mentoring
ServiceNow
Customer support
Professional development mentoring
Customer interaction
CompTIA Security+
Microsoft Azure
Intune
Help desk

Full job description

About Zenzero

Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.

We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we.

We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading.

About the Role

This is a pivotal role at the heart of our service delivery, where youâ€™ll take ownership of complex, high-impact support issues while helping shape and elevate the performance of the wider Service Desk team.
Youâ€™ll be the go-to expert for technically challenging and VIP incidents, ensuring exceptional service standards while mentoring others and stepping in to support leadership when needed.

What youâ€™ll bring

3+ yearsâ€™ experience in a Managed Services (MSP/MSSP) environment
Strong knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows 11 and MacOS
Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing)
Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask)
Working knowledge of ITIL frameworks (incidents, requests, change)
Excellent troubleshooting and problem-solving skills
A collaborative mindset with the confidence to lead and support others
Exposure to project delivery at a mid-level

Nice to have

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
Microsoft Azure certifications (Fundamentals or Administrator)

What youâ€™ll do

Own and resolve complex, time-sensitive and VIP support tickets
Act as an escalation point for Service Desk Engineers
Coach and mentor team members to improve capability and confidence
Ensure all tickets meet SLA/KPI targets and quality standards
Collaborate with customers, providing clear and professional communication
Maintain accurate documentation, notes, and time tracking
Support the Service Desk Team Leader when required

Additional responsibilities

Contribute during service disruptions and critical incidents
Maintain and improve support documentation and knowledge bases
Work closely with internal teams and third parties to resolve issues
Support change control, problem management, and service improvements
Help drive process adherence and identify opportunities for optimisation
Take part in training, knowledge sharing, and continuous improvement

What success looks like

Consistently high-quality support delivered within SLA
Strong relationships with customers and internal teams
A well-supported, continuously improving Service Desk
Proactive contributions to team development and service excellence

Apply Now

Refine Your Search

senior service desk engineer jobs in liphook, ham

Senior Service Desk Engineer

First Response Engineer - Service Desk - MSP

Service Coordinator

Senior Systems Support Analyst Team Leader

Senior Support Services Agent

Operational Readiness Lead

3rd Line Network Engineer

Senior Data Engineer

3rd Line Cloud Engineer - Azure

Senior Developer

Senior Geotechnical Engineer/Engineering Geologist

More jobs to discover

I want to receive the latest job alerts for senior service desk engineer in liphook, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected