Please Note: This vacancy was updated on 19 August 2026 following a review of the role requirements to ensure the accurately reflects the responsibilities, technical skills, and experience required for the position. The working arrangement has also been updated from on-site to hybrid working.
FinTrU is a trusted provider of specialist Client Lifecycle Management services across KYC, Compliance, Risk and Legal. We combine deep domain expertise, highly skilled delivery teams, and scalable operations models to help organisations navigate complex regulations and operate with confidence. We employ 1,200 people across Belfast, Derry/Londonderry, Letterkenny, London, New York and Porto, supporting clients throughout EMEA, APAC and the Americas.
This is a hybrid role based at either our Belfast or Derry/Londonderry office.
Please note that, although this position is advertised across multiple jurisdictions, we are recruiting for a single vacancy.
Key Responsibilities:
- Provide expert-level technical support to end-users for internal systems and software applications, diagnosing and resolving issues efficiently
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Troubleshoot and resolve complex issues including, but not limited to, Microsoft 365, Entra ID, Intune, Defender, Windows endpoints, networking, and end-user computing environments
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Work closely with Infrastructure, Security, Cloud, and Application teams to investigate complex technical issues, implement solutions, and support technology improvements
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Administer and support Microsoft Entra ID, including user lifecycle management, group administration, conditional access troubleshooting, authentication issues, and access reviews
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Contribute to the creation and maintenance of knowledge base articles, FAQs, runbooks, SOPs, and user guides to improve self-service support options
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Support device deployments, software rollouts, security initiatives, and IT service improvement projects
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Act as a technical escalation point for Level 1 support, taking ownership of complex incidents and ensuring issues are progressed through to resolution
Required Experience:
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience
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Minimum 2 years' experience in IT Support, Desktop Support, Infrastructure Support, or Microsoft 365 Administration roles supporting enterprise Microsoft environments
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Familiarity with various operating systems (Windows, macOS, Linux) and common desktop applications
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Experience supporting Microsoft 365, Azure/Entra ID, Intune, Active Directory, or related enterprise technologies
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Knowledge of scripting languages (Python, PowerShell, etc.) for automation and troubleshooting tasks
You should be able to demonstrate the following skills:
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues
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Excellent interpersonal and communication skills to interact effectively with technical and non-technical stakeholders
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Ability to mentor and coach junior technicians, sharing knowledge and promoting best practices
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Strong customer service focus with the ability to manage multiple priorities in a fast-paced environment
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Experience working within ITIL-based service management processes, including Incident, Problem, Request, and Change Management
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Ability to identify root causes, implement preventative measures, and contribute to continual service improvement
At FinTrU, our people are at the heart of everything we do. We recognise that our success is driven by our employees, who consistently bring our values to life through a commitment to excellence in delivery.
We are committed to investing in our people, supporting continuous professional development and creating an environment where you can grow your skills, progress your career, and realise your full potential within a high-performing and supportive team.
Please refer to our candidate privacy notice for information on how we collect and use your personal data: Candidate Privacy Notice | FinTrU
We reserve the right to alter or amend the shortlisting criteria at any time during the process. 