Oak Tree Surgery and Pensilva Health Centre are seeking a motivated and enthusiastic Dispensary Assistant to join our expanding friendly and dynamic team.
Working pattern - Monday, Tuesday, Thursday, and Friday - 8.00am - 6pm. The successful candidate will be required to work from both surgery premises in Liskeard and Pensilva so reliable transport is essential.
The Surgery:
- Fun, friendly, and highly motivated team of individuals who all work together in a welcoming and supportive environment
- We strive to be leaders in the health and wellbeing of our staff and patients
- Stable and long established large practice operating from two modern purpose built buildings (both dispensing sites)
- 17,500+ patients
- Strong clinical and operational teams working collaboratively, striving towards outstanding patient service
- Excellent IT support systems
- In house pharmacy staffed by a pharmacist led medicines management team
- Teaching and GP Training Practice
- Remote triage practice using the latest technology to deliver virtual consultations
- In house clinical research unit
- EMIS Web clinical system
Job Description
A Dispensary Assistant is an active role and provides a point of contact for patients and acts as a focal point of communication between patients, GPs and other medical staff. They also assist the Clinical Team and Dispensers in their efforts to offer an effective and efficient repeat prescription service.
Candidates must have excellent organisational skills and able to work under pressure with competing deadlines. This role is patient facing, and candidates must be happy to interact with patients face to face and over the telephone. This is an active role and would suit a person who prefers to be busy on their feet as you will be moving around for large parts of the day. Previous experience of working in Primary Care or a Dispensary/Pharmacy setting would be desirable but is not essential. Training is provided and, as a practice, we ensure staff have access to ongoing personal development. Duties expected in this role include the following:
- To work as a member of the Dispensing Team by assisting the Dispensers with clerical duties associated with the smooth running of the department
- To receive repeat and some acute prescriptions made either in person or by telephone
- To be the first point of contact for medication queries from patients
- To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
- Ensure the reception area is clean and tidy and equipment is working to maintain a professional image.
- Report any problems to the Dispensary Lead or Practice Manager
- To answer the telephone and make required calls in a polite and professional manner
- Issue completed prescription items to patients or their representatives
- Input repeat medication requests using the practice computer system
- Receive and balance prescription monies and cheques received
- Organise Doctors prescriptions for signing
- Unpack and check incoming medication orders from the supplier
- To maintain baskets for current prescriptions only and the removal of out of date prescriptions
- To ensure safe disposal of returned medication
- Complete photocopying of medication pack leaflets and other items when necessary
- Candidates should be computer literate and possess excellent communication skills.
- To abide by statutory and practice regulations regarding fire, health and safety, and security issues
- To be able to cover holiday/sickness as and when needed
- To be able to travel to both practices and work from either Oak Tree Surgery or Pensilva Health Centre as required
Personal Qualities - Essential:
- Honesty and integrity
- Adaptable and personable
- Polite and confident
- Patient Focused
- Motivated and proactive
- Ability and resilience to work under pressure
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Liskeard PL14 3XA: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- reception: 1 year (preferred)
Work Location: In person
