Customer insights Work, Jobs in Little Bentley, Ess (with Salaries)

Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
- Free parking
Quick apply
Brand & Marketing Lead
Bishop and Miller Auctioneers —Stowmarket
- £40,000 - £50,000 a year
- Part-time
- Hybrid work
- Social media management
- English
- Analysis skills
- Free parking
Quick apply
Hard Services Category Manager
OCS Group —Ipswich
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Negotiation
Quick apply
Data and Customer Insight Officer
Suffolk County Council —Ipswich
- £34,434 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Annual leave
3d
Performance Manager
Boeing —Wattisham
- PMP
- SharePoint
- AI
- Life insurance
Warranty Audit Consultant
MSX International —Colchester
- Overtime
- Computer literacy
- Continuous improvement
- Travel
- Annual leave
Quick apply
CRM Manager
Onyx Gaming —Colchester
- From £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
Quick apply
Senior Change Manager
Hiscox —Colchester
- Full-time
- Organisational skills
- Agile
Decking and Balustrading Specifications - Client Success Manager
Dura Composites —Clacton-on-Sea
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Free parking
- Sick pay
Quick apply
2d
Employee Relations Advisor
WTW —Ipswich
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Databases
- Annual leave
- Employee assistance programme
Team Manager Nights - Colchester Extra
Tesco UK —Colchester
- Full-time
- Customer service
- Recruiting
- Training & development
- Employee discount
6d
Client Executive
Specialist Risk Group —Witham
- Full-time
- Business development
- Organisational skills
- Communication skills
- Life insurance
- Sick pay
11d
Finance Business Partner
OCS Group —Ipswich
Quick apply
Billing Supervisor
Clarksons —Ipswich
- Analysis skills
- Communication skills
Warranty Assessor Apprentice
MSX International —Colchester
- £26,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Work from home
Quick apply
7d
Finance Business Partner FTC
OCS Group —Ipswich
- Continuous improvement
- Communication skills
Quick apply
Retail Store Manager - Temporary Contract (Maternity Cover)
The Works —Colchester
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Systems and Asset Data Specialist
Babergh and Mid Suffolk District Councils —Sudbury
- £37,280 - £44,075 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
- Employee assistance programme
20h
Sales Client Executive
Drax Group —Ipswich
- Full-time
- Analysis skills
UK Procurement Manager
Pulsar Measurement —Earls Colne
- £60,000 - £70,000 a year
- Continuous improvement
- Travel
- Computer skills
- Employee discount
- Sick pay
Quick apply

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Customer Service Team Lead

Onyx Gaming
Colchester

Quick apply

Job details

Full-time
From £30,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Process improvement
Microsoft Office Suite
Complaint handling
Quality assurance
Team management
Customer interaction
Fraud prevention and detection
Communication skills
Internal quality assurance
Rota coordination

Full job description

Onyx Gaming is redefining online gambling in the UK with data-driven insights and exceptional player experiences. As a Customer Support Team Lead, you'll be at the heart of our player support team delivering fast, informed, and friendly assistance across sportsbook, casino, and gaming products.

If you thrive in high energy environments and enjoy combining your passion for sports, iGaming, or trading with meaningful customer interactions, this role offers the perfect opportunity to grow in a dynamic and regulated industry.

This is a hands-on leadership role. You'll lead a team of Customer Support Specialists coaching and developing them, managing escalations and complaints, and keeping quality and compliance on track. You'll also work shifts alongside the team, and take your own share of customer contacts when things get busy.

What you'll do

Lead, coach and develop a team of Customer Support Specialists, with regular one-to-ones, performance reviews and day-to-day support
Act as the escalation point for complex or sensitive cases, including complaints and higher-risk accounts
Investigate and resolve complaints fairly and promptly, and oversee payment, verification and fraud escalations
Manage Safer Gambling and customer vulnerability cases in line with company procedures, working closely with the Compliance and Player Safety teams
Oversee daily workload, queue management, rotas, resource planning and holiday cover
Monitor service levels, quality and performance, stepping in early where support is needed
Carry out quality assurance reviews and give clear, constructive feedback that helps the team improve
Support recruitment, onboarding and training, and take an active part in process and operational improvements
Maintain strong knowledge of UKGC regulations, company policies and procedures, and support the team in doing the same

What we're looking for

Experience matters, but attitude matters just as much. We're looking for someone who leads by example, stays calm when things get busy, and genuinely cares about getting it right for customers and for the team. This is a fast moving, regulated industry, so initiative, resilience and a can do approach go a long way.

An interest in sport, gaming or the iGaming industry
Previous experience leading or supervising a customer support or operations team, ideally in online gaming or financial services
Strong coaching, communication and people management skills
Experience handling customer complaints and operational escalations
A good working knowledge of UKGC regulations, Responsible Gambling and AML/KYC processes
Strong attention to detail and the ability to work accurately under pressure
Confident using Microsoft Office and multiple internal systems
A positive team player with a customer-first mindset, adaptable and calm in a fast-moving environment

Hybrid working opportunities may be available, depending on distance from the office.

Join us

If you’re someone who takes pride in their work, keeps a positive attitude when it gets tough, and wants to be part of a team that’s building something good we’d love to hear from you. Apply today. Hybrid working opportunities dependent on distance from office..

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Application question(s):

Why do you think most people gamble, and why do they keep gambling?
When something goes wrong at work, how do you usually decide what was responsible?
Why do processes exist in organisations, and when do they become a problem?

Why do some people work much harder than others, even in the same role?
What do you think separates people who improve over time from those who don’t?
Why do some people stay stuck in the same problems for years?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Colchester CO3

Quick apply

Refine Your Search

customer insights jobs in little bentley, ess

Customer Service Team Lead

Brand & Marketing Lead

Hard Services Category Manager

Data and Customer Insight Officer

Performance Manager

Warranty Audit Consultant

CRM Manager

Senior Change Manager

Decking and Balustrading Specifications - Client Success Manager

Employee Relations Advisor

Team Manager Nights - Colchester Extra

Client Executive

Finance Business Partner

Billing Supervisor

Warranty Assessor Apprentice

Finance Business Partner FTC

Retail Store Manager - Temporary Contract (Maternity Cover)

Systems and Asset Data Specialist

Sales Client Executive

UK Procurement Manager

I want to receive the latest job alerts for customer insights in little bentley, ess

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