& distribution centre supervisors Work, Jobs in Littlehampton, Wsx (with Salaries)

Sales and Ticketing Manager
Worthing Theatres and Museum —Selden
- £28,957 - £33,452 a year
- Weekend availability
- Customer service
- APIs
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
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Sales and Ticketing Manager

Worthing Theatres and Museum
Selden

Quick apply

Job details

Permanent | Full-time
£28,957 - £33,452 a year
11 days ago

Benefits

Health & wellbeing programme
Company pension
Employee discount
Sick pay

Qualifications

Sales management
Customer service
Logistics
Shift management
APIs
Leadership

Full job description

Job Summary
Worthing Theatres and Museum are seeking a Sales and Ticketing Manager to lead the day-to-day operation of WTM's Box Office and Sales function across all venues, driving ticket income and delivering an outstanding customer experience. This role manages the Box Office team, and is responsible for operational excellence, staff development and the effective use of Spektrix to maximise revenue, occupancy and audience reach. The role will include evening and weekend work as required.

Job Description

Sales & Revenue Operations

Lead and manage the box office function across the Pavilion Theatre, Connaught Theatre, Assembly Hall, Museum and all kiosk and remote points of sale.
Drive a proactive sales culture across the team, maximising income through upselling, cross-selling, and event promotion at every customer touchpoint.
Oversee event setup, pricing structures, memberships, group bookings and promotional offers and release management in Spektrix.
Manage relationships with external ticket agents, agency allocations, the Ingresso API and third-party event promoters.
Ensure accurate completion of daily reconciliations, till procedures, banking and sales reporting.
Work with the Director of Marketing and Sales on development of the Box Office function, implementing and managing changes positively with the team.

Team Leadership & Proactive Sales

Line manage and develop the Deputy Box Office Manager, Box Office Supervisor and and Box Office Assistant team.
Champion a cultural shift from reactive ticketing to proactive customer engagement — supporting the team to make outbound calls, promote memberships, drive patron upgrades and increase frequency of attendance.
Set clear performance expectations, conduct regular one-to-ones and annual reviews, and identify development opportunities for all direct reports.
Manage rotas, holiday cover and staffing levels across all venues and operational periods, including evenings and weekends.
Deliver structured induction, training and ongoing briefings for the team, including event briefings, customer service standards and sales techniques.

Systems and Compliance

Maintain and develop WTM's use of Spektrix as the primary ticketing and CRM platform.
Ensure compliance with PCI DSS, GDPR and all relevant data protection regulations across the Box Office team.
Monitor and manage gift aid capture, data quality and customer consent in line with organisational policy.
Produce and distribute regular sales reports, identify trends, and escalate concerns to the Director of Marketing & Sales.

What We Expect Fom Our Managers

Be a positive ambassador for WTM, articulate and deliver the charity’s mission.
Foster an environment of collaborative working and inclusivity.
Manage and develop team members to ensure all staff can work effectively and to the best of their ability.
Ensure WTM’s HR policies and procedures are followed and implemented with direct reports

General

Undertake all duties in accordance with WTM policies, in particular those relating to Customer Care and Equal Opportunities.
Undertake such other duties as may reasonably be allocated to the postholder, which may involve providing assistance in any section of the department as may be required from time to time.
Undertake any duties regarding health, safety and welfare at work, civil contingencies and business continuity which may reasonably be allocated to the postholder as a result of legislation, codes of practice or WTM policies.
Promote the service and WTM positively at all times.

Essential Experience, Skills and Knowledge

Significant experience in box office or ticket sales management
Strong team leadership skills with experience of managing and motivating a diverse team
Confident user of Spektrix or an equivalent ticketing CRM
Commercial awareness and a proactive approach to driving income
Excellent customer service skills and commitment to an outstanding audience experience
Proven ability to manage operational logistics across multiple sites and shift patterns

Desirable Experience, Skills and Knowledge

Experience of managing an outsourced contact centre or telephone sales partnership
Familiarity with TRG Arts revenue management methodology
Experience of kiosk or self-service ticketing systems
Understanding of dynamic pricing and demand management principles
Experience working with third-party ticket agents and distribution APIs

To apply please apply here: https://wtm.uk/jobs/sales-and-ticketing-manager/

Pay: £28,957.00-£33,452.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Sick pay

Work Location: In person

Quick apply

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