Housing case manager Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
6d
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Employment Advisor
Get Set UK 1 —Bootle
- £26,500 - £29,000 a year
- Remote
- Business development
- IT
- Communication skills
- Annual leave
Quick apply
6d
Senior Manager - Partnership & Business Development
Homes England —Leeds
- £59,631 - £69,548 a year
- Full-time
- Presentation skills
- Driving
- No degree
- Annual leave
- Employee assistance programme
3h
Citizens Advice on Prescription Liverpool (APP) Adviser
Citizens Advice —Liverpool
- £28,300 a year
- Hybrid work
Support Worker - Homelessness - Fixed Term Contract
Forum Housing Association —Wirral
- £25,868.86 - £28,972.05 a year
- Full-time
- Free parking
- Health & wellbeing programme
Quick apply
2d
Senior Manager – Partnership & Business Development
Homes England —Liverpool
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Presentation skills
- Driving
- No degree
- Annual leave
- Employee assistance programme
3h
Night Team Leader
YMCA Liverpool —Aigburth
- £32,000 a year
- Night shift
- Microsoft Outlook
- Computer literacy
- Microsoft Office
12d
Team Leader
YMCA Liverpool —Aigburth
- £32,000 a year
- Microsoft Outlook
- Computer literacy
- Microsoft Office
12d
Warm Homes Network Adviser
Citizens Advice —Liverpool
- £28,300 a year
- Full-time
- Hybrid work
8h
Advice on Prescription Generalist Caseworker (Macmillan Service)
Citizens Advice —Liverpool
- £28,300 a year
- Full-time
- IT
8h
Customer Quality and Compliance Coordinator
Pinnacle Group —Liverpool
- £26,227.50 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Information, Governance and Privacy Officer
Cobalt Housing —Liverpool
- £37,078 a year
- Full-time
Quick apply
9d
ICRAS/Urgent Care Coordinator
Mersey Care NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
13d
Complex Domestic Abuse Support Worker
Warrington Women's Aid —Warrington
- £27,711 - £31,022 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Information & Advice Adviser
Age UK Lancashire —Lytham St. Annes
- £25,753 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Scheme Coordinator - Later Living
MSV Housing Group —Bolton
- £26,151 - £28,213 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
13d
Support Worker / Coach
New Start —Liverpool
- £28,151.90 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
3h
Housing Options Domestic Abuse Officer
Medway Council —Kingsley
- £32,378 a year
2d
Senior Finance Analyst - NFQ
The Riverside Group —Liverpool
- £44,609.78 - £49,132.94 a year
- Full-time
- Analysis skills
- Communication skills
2d

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housing case manager jobs near liverpool, eng

Senior Customer Resolution Officer

Your Housing Group -
Warrington

Quick apply

Job details

Full-time
£34,000 - £36,000 a year
6 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Management
Complaint handling
Legal drafting
Communication skills

Full job description

Job Introduction

Job Title: Senior Customer Resolution Officer

Salary: £34,000 - £36,000

Contract: Permanent

Location: Homebased (North West)

Weekly Hours: 35 (Monday to Friday)

So…. What is this role exactly?

We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and ensure an effective and prompt complaint resolution.

We are looking for someone with a background of working in social housing, significant experience with managing complex complaints, and strong knowledge of those escalated to the Housing Ombudsman Service.

It’s a great time to join this collaborative, friendly and supportive team, as we continue to improve our customers experience through understanding our complaints and adapting our services to meet their needs. You will be the lead officer for liaising with the Housing Ombudsman Service, gathering information for investigations and ensuring our compliance with any orders made. You will work closely with the Service Manager to ensure that we are compliant, and that learning from our complaints is embedded across the organisation.

What will my working week look like?

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

First and foremost, you will be the lead point of contact for the Housing Ombudsman Service, gathering and providing all requested information for investigations and monitoring actions to comply with determinations made.

You will complete case reviews of complaints as required, ensuring you work with all relevant departments and that learning is shared across the organisation to improve our customer’s experience.

You will also manage some complex stage 2 complaints, being the single point of contact for our customer.

And what would make me stand out from the crowd?

To be successful as a Senior Customer Resolution Officer here at YHG, you will have….

Experience of handling complex complaints gained through working within a Social Housing sector
Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards
Strong customer communication skills in person, via telephone and email
Experience of drafting detailed reports, complaint responses and regulatory submissions as part of Housing Ombudsman determinations
Ability to collaborate with others and work independently, whilst managing tight deadlines and competing priorities
Excellent investigation, analytical and problem-solving skills

You will also….

Be flexible, caring and resilient
Have strong ICT skills, including knowledge on Microsoft Systems
Ideally have Line Management experience

This role is really suited to someone who is passionate about resolving complex complaints within set timescales, strives to do their best for each customer and delivers customer focused outcomes every time.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £34,000 - £36,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

Closing Date: Friday 31st July 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Quick apply

Refine Your Search

housing case manager jobs in liverpool, eng

Senior Customer Resolution Officer

People Partner

Employment Advisor

Senior Manager - Partnership & Business Development

Citizens Advice on Prescription Liverpool (APP) Adviser

Support Worker - Homelessness - Fixed Term Contract

Senior Manager – Partnership & Business Development

Night Team Leader

Team Leader

Warm Homes Network Adviser

Advice on Prescription Generalist Caseworker (Macmillan Service)

Customer Quality and Compliance Coordinator

Information, Governance and Privacy Officer

ICRAS/Urgent Care Coordinator

Complex Domestic Abuse Support Worker

Information & Advice Adviser

Scheme Coordinator - Later Living

Support Worker / Coach

Housing Options Domestic Abuse Officer

Senior Finance Analyst - NFQ

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