Company Background
Encon Insulation & Nevill Long is the leading independent UK distributor of thermal and acoustic insulation, interior systems, fire protection, roofing, construction products and external façade materials.
As the Distributor of Choice, we take pride in providing the highest level of service and support. We have around 500 employees, with specialist teams dedicated to our key market sectors, and we work hard to add value to every project.
The Role
As an Internal Sales Apprentice, you will work as part of the sales and admin teams in processing sale transactions efficiently and accurately, monitoring and evaluating transport cost controls, responding to enquiries, and always delivering an excellent service to our customers and suppliers, whilst carrying out daily administrative tasks within the branch.
Key Relationships
· Externally – Customers and Suppliers.
· Internally – Branch Director, Sales Office Manager, other Branch employees, Credit Control and Head Office Departments.
Candidate Requirements
Behaviours:
· Customer focused
· Results driven
· Detail conscious
Skills:
· Customer service experience is desirable
· Good communication skills
· Proficient with IT, particularly Excel, Word, and Outlook.
Key Responsibilities
Customer Service & Performance:
· Answer general customer enquiries, advising product availability, delivery dates, transport schedules, and product lead-times promptly and accurately.
· Follow up and file quotations issued to check competitiveness and to secure sales.
· Provide feedback on pricing levels to Managers.
· Maintain the content and accuracy of sales daybook.
· Respond to telephone sales enquiries, pricing in accordance with current guidelines, to maximize their profitable conversion to orders.
· Liaise with suppliers on schedules for incoming goods for specific orders.
· Liaise with the Transport Manager to advise customers of any alterations to delivery schedules.
· Price comparison with transport company’s boxes/pallets ensuring best rates.
· Assess best and cheapest method of transport when scanning orders (48hr etc.).
· Book couriers where required.
· Check transport invoices, querying any discrepancies/chasing credits/claims.
· Take on export orders and transport.
· Back up for in-putting of M4 orders.
· Enter consignments onto transport system.
· Enter transport invoices onto transport spreadsheet.
· Input sales orders and sales order amendments onto the system, maintaining a high standard of accuracy in coding and pricing.
· Produce delivery notes and place into system for despatch as required.
· Prior to invoicing receive and check completed sales delivery notes and review sales order book for pricing anomalies.
· Type any linked delivery notes.
· Link and file all paperwork, sorted into documents for retention at branch and those to be forwarded to Head Office.
· With appropriate authority, process sales credit notes similarly to invoicing.
· Liaise with central Credit Control team to process customer account applications, informing relevant branch personnel of the outcome of each application.
· Liaise with branch personnel and central Credit Control team to minimise disruption to trading from issues involving cash collection or credit procedures.
· Process/distribute all letters and general correspondence, letters and faxes arising from daily operations at branch.
· Process sales quotations from drafts provided.
· To assist with periodic stock takes where required.
Compliance:
· Confirm completed deliveries for invoicing, raise balance orders where appropriate (placing delivery notes back into circulation), with strict regard to Credit Control procedures.
· To take heed of credit control disciplines during all transactions, with regard to credit limits and to accounts on suspension.
This list is not exhaustive and may be subject to local variation.
Standard Terms, Conditions and Benefits
Working Hours - 40
Notice Period - 1 Month
Holiday Entitlement - 23 Days
Encon Work Save Pension - Yes
Life Assurance Plan - Yes
Bonus Scheme - Yes
INDHP
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Life insurance
Work Location: In person
