Business support Work, Jobs in Llansamlet, Swa (with Salaries)

Customer Services Advisor
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Free parking
- Employee discount
Quick apply
Business Client Service Specialist
HSBC Global Services Limited —Swansea
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Learning & Development Administrator
IQUW Group —Swansea
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service & Aftersales Manager
Tredz —Llansamlet
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
1d
SHE Manager
Vale Clydach Refinery —Clydach
- £67,795 - £82,860 a year
- Full-time
- Management
- Engineering
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
3d
Manual Tester
Scrumconnect Consulting —Swansea
- £35,000 a year
- Hybrid work
- Azure
- SQL
- Analysis skills
Training Co-ordinator (18.5hrs pw) - Wales based/Hybrid role
Stori —Swansea
- £12,939 a year
- Part-time
- Hybrid work
- Work from home
- Flexible schedule
Graduate Trainee Accountant – Full Study Support & Training
taxta. —Swansea
- £24,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Business
- Accounting
- Flexitime
- Work from home
Quick apply
Seller Support Advisor, Veeqo
Project Kite - UK Parent —Swansea
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Housing & Wellbeing Advisor
Pobl Group —Swansea
- £35,040 a year
- Part-time
- Employee discount
- Sick pay
4d
Network Resilience Officer (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £47,015 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
IT Support Engineer - UK
Ever Nimble —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Software troubleshooting
- Customer service
- Travel
- Store discount
- Work from home
Quick apply
Goods on Hold Operative - Fixed Term Contract
DPD Group UK —Swansea
- £27,100 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Free parking
Quick apply
Business Analyst
Scrumconnect Consulting —Swansea
- £60,000 a year
- Azure
- Data analysis skills
- Bachelor's degree
Finance Assistant
Montagne Jeunesse International Ltd —Port Talbot
- From £26,000 a year
- Full-time
- ERP systems
- In-person
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
8d
Operational Support Officer
HM Courts and Tribunals Service —Swansea
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
8d
IT Support Analyst (Applications)
TOAST —Llansamlet
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d

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Customer Services Advisor

The Game Collection
Swansea

Quick apply

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Excel
Customer service
Writing skills
Merchandising
Ticket management
Ticket management systems
AI
Communication skills

Full job description

About Us

Curveball Leisure is a long-established ecommerce and distribution business operating within the video games, consoles, accessories, trading cards and collectables market.

Trading online as The Game Collection, we ship more than 250,000 orders each year to customers across the UK and internationally.

We are continuing to evolve how we trade online across ecommerce, marketplaces, digital merchandising and customer experience. As our systems, automation and marketplace capabilities develop, we are looking for someone who can contribute beyond basic administration and help improve how products are launched, discovered, merchandised and sold.

We're a passionate, down-to-earth team who genuinely love what we do. If you share that enthusiasm - for gaming, for ecommerce, or simply for doing things well - you'll fit right in.

The Role

We are looking for a Customer Services Advisor to help deliver excellent customer service while identifying recurring issues, operational weaknesses and opportunities to improve customer experience across the business.

Alongside handling customer enquiries, refunds, complaints and returns, the successful candidate will help identify:

recurring customer pain points,
preventable contact reasons,
product information issues,
operational weaknesses,
and opportunities to improve customer satisfaction and marketplace performance.

This is not purely a ticket-handling role.

We are looking for someone who can combine strong customer communication with problem solving, ownership and process-improvement thinking.

Key Responsibilities

Respond to customer enquiries across email, Freshdesk/Freshchat and marketplace channels.
Resolve customer complaints, refunds, returns and delivery queries professionally and efficiently.
Take ownership of customer issues and work toward first-contact resolution where possible.
Maintain excellent communication standards across all channels.
Investigate recurring customer issues and identify potential root causes.
Process refunds or compensation within company and marketplace policies.
Support and protect marketplace ratings across Shopify, Amazon, eBay and TEMU.
Escalate recurring operational issues appropriately.
Recommend improvements to product pages, communication or workflows that may reduce avoidable customer contact.
Use AI and digital tools appropriately to support categorisation, drafting or workflow efficiency while maintaining human judgement.
Work collaboratively with Ecommerce, Warehouse and Product teams.

Skills & Experience

Essential

Strong written communication and attention to detail.
Excellent customer service judgement and professionalism.
Calm and organised under pressure.
Comfortable multitasking across systems and customer contacts.
Strong problem-solving mindset.
Able to identify recurring issues and think beyond individual tickets.
Commercially sensible and able to balance customer outcomes with policy and practicality.
Comfortable working independently and taking ownership.
Able to identify opportunities for improvement.

Desirable

Experience using Freshdesk, Freshchat or similar ticket/chat systems.
Experience supporting ecommerce marketplaces.
Familiarity with Shopify or ecommerce platforms.
Experience in ecommerce customer service or online retail.
Interest in gaming or collectables.
Experience using AI tools or workflow automation.

What This Role Is Not

It is not purely a ticket-answering role.
It is not a script-reading customer service position.
It is not a role where recurring problems are ignored.
It is not purely administrative.

If you're someone who genuinely enjoys helping people, takes pride in doing things properly and wants to grow into a career rather than just fill a seat - we'd love to hear from you. You don't need to know everything on day one - what matters most is the right attitude, a willingness to learn and the personality to fit into a team that cares.

Working Pattern

Full-time – Monday to Friday Core hours: 8:30am – 5:00pm Additional flexibility may occasionally be required during major launches or peak trading periods.

Pay: £26,436.80 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

business support jobs in llansamlet, swa

Customer Services Advisor

Business Client Service Specialist

Customer Service Representative

Customer Service Representative

Learning & Development Administrator

Customer Service & Aftersales Manager

SHE Manager

Manual Tester

Training Co-ordinator (18.5hrs pw) - Wales based/Hybrid role

Graduate Trainee Accountant – Full Study Support & Training

Seller Support Advisor, Veeqo

Housing & Wellbeing Advisor

Network Resilience Officer (SWTRA)

Recoveries Specialist

IT Support Engineer - UK

Goods on Hold Operative - Fixed Term Contract

Business Analyst

Finance Assistant

Operational Support Officer

IT Support Analyst (Applications)

I want to receive the latest job alerts for business support in llansamlet, swa

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