Are you an enthusiastic and well-organised individual looking to make a real difference in your community?
We are seeking an enthusiastic and well organised person to work within the busy Housing Options Team which is responsible for the Council's housing allocations, homelessness and housing advice services.
About you
You are an organised, detail-orientated administrator who can manage multiple priorities while remaining calm under pressure. You enjoy working with a wide range of people and have excellent communication skills.
You:
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Are confident using databases, spreadsheets and digital systems.
- Can build positive relationships with staff, managers and external providers.
- Can work under pressure and deal with sensitive issues
- A positive a can-do attitude will also be beneficial in the role.
About the role and the team
We have a great team of people for you to work with and are looking for the right applicant to join our colleagues already working to administer the Housing Register.
Duties will include:
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Maintaining accurate computerised application data
- Verifying applicants Housing register applications and housing situations
- Allocating a priority banding to applicants
- Writing and sending accurate written communication
- Dealing with telephone queries and face to face visitors to the Council
- Assisting vulnerable people apply to the register
- Monitoring response deadlines and meeting specified targets
You have:
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Demonstrable ability to use IT systems and MS Office
- The ability to work on your own initiative, organise your caseload and seek guidance when required
- The ability to work under pressure and deal with sensitive issues.
- The ability to interpret complex information
- The ability to make sound decisions and exercise sound judgement
- Excellent written and verbal communication skills
Whilst previous experience of working in a housing department is desirable, we are very interested to receive applications from individuals who can demonstrate the ability to transfer their skills to the housing sector.
What’s in it for you?
As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:
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£27,939 - £30,372 per annum (pay award pending)
- 23 - 24 days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service
- Hybrid working, with flexibility across our sites, and home working
- Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
- Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
- Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
- Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
- A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
- Access to learning and development opportunities to support your growth
- A supportive, inclusive culture, where everyone is welcomed and valued
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
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Equality, Diversity & Inclusion (EDI) Group
- LGBTQ+ Network
- Women’s Network
- Early Careers Network
- Neurodiversity Network
Please note, this post is subject to a basic DBS check
About us
At NFDC we recognise that every colleague - whether in operational, frontline, or office‑based roles - plays a vital part in delivering high‑quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.
We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.
We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.
If you’re interested
Please see the candidate booklet for more information about working at the Council and the job description.
If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.
For an informal chat about the role please contact Georgina Corcoran- 023 8028 5244
Closing Date: 11pm Sunday 12th July 2026
Interview Date: 23rd/ 24th July 2026
