1st line support technician Work, Jobs in London, Eng (with Salaries)

1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
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1d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
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14h
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
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6d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Infrastructure & Cloud Support Technician
Tour Partner Group —London
- Overtime
- Hybrid work
- Microsoft Access
- Azure
- Customer service
- Employee discount
- Gym membership
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Multi Trade Operative- Greenwich & Wandsworth
Sureserve —London
- £36,000 - £39,000 a year
- Carpentry
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
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Senior IT Support Technician
TELEONIXS LTD —Basildon
- £41,700 a year
- Full-time
- English
- Continuous improvement
- Travel
- Sick pay
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IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
IT & Network Support Technician
Skye Business Solutions —London
- Full-time
- Azure
- Customer service
- Windows
Quick apply
7d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
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Junior Communications Engineer
Legends Global (Europe) —London
- Annual leave
- Employee assistance programme
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10d
Senior IT Technician
Colets —Thames Ditton
- £35,000 a year
- Hospitality
- Customer service
- SQL
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6d
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Organisational skills
- IT
7d
Pharmacy Assistant Technical Officer (ATO)
Welbeck —London
- Communication skills
10d
Pharmacy Technician
Welbeck —London
- Leadership
10d
Quality Manager
Otis —London
- Full-time
- Engineering
- Communication skills

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1st Line Support Technician

Techary
Orpington

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Job details

Permanent
1 day ago

Qualifications

ConnectWise
Azure
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
Computer networking
DNS
SharePoint
Mac OS
ServiceNow
Communication skills
Active Directory
CompTIA A+
Intune
VPN

Full job description

Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.

Our concept, "Technology, done differently", embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.

Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.

Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.

The Role

As a 1st Line Support Engineer, you will be the first point of contact for our managed service customers, delivering professional, friendly, and effective technical support. This role is critical to our service delivery model and customer experience.

You will handle incoming incidents and service requests, resolve common technical issues, and ensure all tickets are logged, triaged, and progressed in line with SLAs. For more complex issues, you will work closely with 2nd and 3rd line engineers, gaining exposure to a wide range of technologies and environments.

This is an ideal role for someone who thrives in a fast-paced MSP environment, is passionate about customer service, and is hungry to learn and progress quickly.

Key Responsibilities:

Service Desk Support & Ticket Management

Act as the first point of contact for customer support requests via phone, email, and ticketing system
Log, triage, prioritise, and manage incidents and service requests in line with SLAs
Resolve common 1st line issues efficiently while maintaining high customer satisfaction
Ensure accurate, clear, and consistent ticket documentation

Technical Support

Provide 1st line support across:
- Windows 10/11 and macOS
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- User account management (Active Directory / Entra ID)
- Basic networking and connectivity issues
- Printers, peripherals, and end-user devices
Perform password resets, user onboarding/offboarding tasks, and access requests
Escalate complex issues to 2nd line with high-quality diagnostics and context

Customer Experience & Communication

Deliver a friendly, professional, and confident customer experience at all times
Set clear expectations with customers around resolution times and next steps
Represent the company's values and service standards in every interaction
Handle high-volume support requests while maintaining attention to detail

Collaboration & Continuous Improvement

Work closely with 2nd and 3rd line engineers to ensure smooth escalation and resolution
Contribute to the knowledge base by documenting common fixes and procedures
Identify recurring issues and suggest improvements to processes or tooling
Actively engage in training and development to expand technical capability

Essential Skills:

Previous experience in a 1st line support or service desk role
Previous experience within an MSP environment is highly desirable
Strong customer service mindset with excellent communication skills
Working knowledge of:
- Windows 10/11
- Microsoft 365
- Active Directory / Entra ID (basic user management)
Experience using ticketing systems (e.g. HaloPSA, ServiceNow, Freshservice, ConnectWise)
Ability to work effectively in a fast-paced, SLA-driven environment

Desirable Skills:

MSP experience supporting multiple customers and environments
Exposure to Intune, Azure AD, or endpoint management tools
Basic understanding of networking concepts (DNS, DHCP, VPNs)
Relevant certifications such as:
- CompTIA A+ / Network+
- Microsoft Fundamentals (MS-900, AZ-900)
A clear desire to progress into 2nd line and beyond

Benefits

At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.

Employee benefits include:

Birthday as a free day holiday.
Social events run throughout the year.
Free breakfast, snacks and drinks.
Lunch provided Friday.

Job Type: Permanent

Equal Opportunities & Diversity Policy

Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.

Full details of Techary's Equal Opportunity Policy are available upon request.

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Refine Your Search

1st line support technician jobs in london, eng

1st Line Support Technician

IT Support Technician (1st/2nd Line)

IT First Line Support Technician

Helpdesk Technician (1st line)

IT Support Technician

Infrastructure & Cloud Support Technician

Multi Trade Operative- Greenwich & Wandsworth

Senior IT Support Technician

IT Coordinator/ Helpdesk Technician

IT & Network Support Technician

Service Desk Technician - 6 Month FTC

IT Support Specialist

Junior Communications Engineer

Senior IT Technician

Customer Service Engineer

Pharmacy Assistant Technical Officer (ATO)

Pharmacy Technician

Quality Manager

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