Client support specialist ii Work, Jobs in London (with Salaries)

Client Support Specialist II
Intercontinental Exchange Holdings, Inc. —London
- Full-time
- Microsoft Excel
- Data analysis skills
- English
Associate, Product Specialist, AlpInvest Client Solutions Group
The Carlyle Group —London
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
GCM Client Administrator II - UK
M&T Bank —London
- Full-time
- Customer service
- Administrative experience
- Analysis skills
2d
Management Consultant - Manager - Risk Insurance Specialist - Financial Services
Moorhouse Consulting —London
- £82,005 - £110,000 a year
- Sales
- Business development
- Agile
- Annual leave
- Employee discount
Analyst, Knowledge Management
European Bank for Reconstruction and Development —London
- Microsoft Excel
- English
- Master's degree
8d
Research Administrator, Analytics
Computershare —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Work from home
AI Compliance and Governance Specialist
Sabio Group —London
- Full-time
- Hybrid work
- Spanish
- English
- IT
- Annual leave
- Life insurance
Quick apply
Associate Director Data & Analytics (FCA) - Remote, UK
AML RightSource Limited —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Mammographer
King's College Hospital NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Part-time
- Anatomy knowledge
- Management
- Bachelor's degree
9d
Fixed Income Product Specialist, Europe
Guggenheim Partners —London
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
Senior Operations Specialist
FDM Group —London
- Hybrid work
- Data analysis skills
- SQL
- Annual leave
Regulatory Reporting Analyst - Insurance
G MASS —London
- Hybrid work
- Microsoft Excel
Quick apply
(Cancel)MHRA AI Regulatory Specialist – 5 day Contract across 8 weeks (Consultant II)
UST —London
- Machine learning
- AI
- Communication skills
Quick apply
Financial Reporting Specialist
Knight Frank —London
- Full-time
- Accounting
- IT
- Leadership
14d
Insurance and Asset Management Finance & Risk team – Associate or Engagement Manager – UK & Continental Europe
Oliver Wyman —London
- Full-time
- Analysis skills
- Project management
- Communication skills
Fund Listing & Exchange Specialist
FE fundinfo —London
- Full-time
- Hybrid work
- Financial services
Quick apply
12d
Risk Analyst - Insurance
G MASS —London
- Hybrid work
Quick apply
Senior Consultant
Aon Corporation —London
- Hybrid work
- SQL
- Project management
- Communication skills
Claims Adjuster
Markel International Services Ltd —London
- Microsoft Outlook
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Consultant
Aon Corporation —London
- Hybrid work
- SQL
- Communication skills
- Python

I want to receive the latest job alerts for client support specialist ii in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Support Specialist II

Intercontinental Exchange Holdings, Inc. -
London

Apply Now

Job details

Full-time

Qualifications

Economics
Microsoft Excel
Data analysis skills
English
Microsoft Office
Analysis skills
Bachelor's degree
Organisational skills
ServiceNow
Pivot tables
AI
Business
Communication skills
Time management

Full job description

Job Description:

Job Description

ICE Data Services, a leading provider of financial market data, is seeking a dynamic Client Support Specialist to join our team. This role is a key part of our global, front-line support organization, delivering high-quality technical support, financial data, and client service to customers worldwide. The position involves troubleshooting client inquiries and collaborating closely with internal teams and stakeholders to ensure timely and effective resolution.

The ideal candidate brings a strong combination of technical expertise, client-facing experience, and an understanding of financial markets. This role requires working closely with global clients and cross-functional support teams on a broad range of critical activities to ensure a seamless and high-quality client experience.

Responsibilities

Troubleshoot and resolve client issues efficiently using internal tools, knowledge bases, and financial data knowledge to identify root causes
Accurately log, track, and manage all client interactions and case details within the CRM system (Salesforce)
Identify and escalate complex, high-impact, or systemic issues to appropriate internal teams, ensuring timely follow-up and clear client communication
Support first-contact resolution goals while maintaining high standards of client service and satisfaction
Analyze data to validate issues, identify discrepancies, and support resolution efforts
Partner with cross-functional teams to drive issue resolution and improve client outcomes
Contribute to updating documentation, workflow mapping, and continuous improvement initiatives across client support and data operations
Assist in data validation, reconciliation, and quality assurance efforts to ensure accuracy and reliability of financial datasets

Knowledge and Experience

Bachelor’s degree in Business, Finance, Economics, Information Technology, or a related field
Familiarity with European and US financial markets and industry practices
Exceptional written and verbal communication skills in English with the ability to clearly convey technical and non-technical information to diverse audiences
Strong organizational and time management skills with the ability to prioritize competing tasks and meet deadlines in a fast-paced environment
Proven ability to collaborate across teams and adapt quickly in a dynamic, global environment
Strong analytical and problem-solving capabilities, particularly in diagnosing data and system-related issues
Experience working with CRM or ticketing systems (e.g., Salesforce, ServiceNow)
Client-focused mindset with a proactive, detail-oriented approach to issue resolution
Proficiency in Microsoft Office Suite, with advanced skills in Excel (data analysis, pivot tables, lookups, etc.)
Demonstrate strong familiarity with financial markets and data terminology, including fixed income, equities, derivatives, and market data concepts; effectively interpret and support instrument-level data in a client-facing environment
Demonstrate proficiency with AI tools and workflows beyond basic productivity use, including applying AI to automate processes, analyze data, and develop practical business solutions

Apply Now

Refine Your Search

client support specialist ii jobs in london

Client Support Specialist II

Associate, Product Specialist, AlpInvest Client Solutions Group

GCM Client Administrator II - UK

Management Consultant - Manager - Risk Insurance Specialist - Financial Services

Analyst, Knowledge Management

Research Administrator, Analytics

AI Compliance and Governance Specialist

Associate Director Data & Analytics (FCA) - Remote, UK

Mammographer

Fixed Income Product Specialist, Europe

Senior Operations Specialist

Regulatory Reporting Analyst - Insurance

(Cancel)MHRA AI Regulatory Specialist – 5 day Contract across 8 weeks (Consultant II)

Financial Reporting Specialist

Insurance and Asset Management Finance & Risk team – Associate or Engagement Manager – UK & Continental Europe

Fund Listing & Exchange Specialist

Risk Analyst - Insurance

Senior Consultant

Claims Adjuster

Consultant

I want to receive the latest job alerts for client support specialist ii in london

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected