Complaint handler Work, Jobs in London (with Salaries)

Customer Service Advisor
Hedin Automotive —Bromley
- £26,540.80 - £31,580.80 a year
- Monday to Friday
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
14d
Tusker Insurance Operations Case Handler 12 Month FTC - Watford
Lloyds Banking Group —Croxley Green
- £31,379 - £33,030 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
7d
Third Party Claims Handler
marshmallow —London
- Full-time
- Hybrid work
Client Services Manager
Accident Resolution Services London Ltd —London
- £2,900 - £4,394 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
7d
DA Complaints Handler- 6 month FTC
Great Lakes Insurance SE —London
- Temporary
- Hybrid work
- School
Customer Service Advisor (P/t)
Hedin Automotive —Bromley
- £15,924.48 - £18,948.48 a year
- Overtime
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
14h
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
6d
Sales/Operations Assistant
Fromagerie Beillevaire UK —London
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Employee discount
Quick apply
10d
Head of Claims
ClaimSorted —London
- £150,000 - £200,000 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- In-person
- Annual leave
Quick apply
6d
Credit Hire / TPPD Handler
marshmallow —London
- Full-time
- Hybrid work
Training Manager, Targeted Intercept Operations - EXTENDED
National Crime Agency —London
- £4,218 - £55,575 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
15h
Consumer Claims Manager
Aventum Group —London
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
Senior Commercial Account Handler
JMG Group —Sutton
- Full-time
- Communication skills
- Referral programme
Quick apply

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Tusker Insurance Operations Case Handler 12 Month FTC - Watford
Lloyds Banking Group —Croxley Green
Self-motivated and eager to provide excellent customer service to internal and external customers and a hardworking and outgoing personality.
£31,379 - £33,030 a year
7d

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complaint handler jobs near london

Customer Service Advisor

Hedin Automotive -
Bromley

Apply Now

Job details

£26,540.80 - £31,580.80 a year
14 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Referral programme
Car scheme

Qualifications

Sales
Customer service
IT
Communication skills

Full job description

CUSTOMER SERVICE ADVISOR

Earn up to £31,580.80 OTE per annum!

WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI.

Join us as a Customer Service Advisor and become the welcoming voice of Hedin Automotive BMW & MINI. Based in our modern, centralised Contact Centre at our prestigious Bromley location, you'll be the first point of contact for our customers, helping to deliver the exceptional service our brands are renowned for.

In this customer-focused role, you'll handle telephone and online enquiries, book service appointments, and provide vital support to our Aftersales teams, ensuring every customer enjoys a seamless and positive experience.

If you're an organised, enthusiastic communicator who enjoys helping people, we'd love to hear from you. Join our supportive team and build your career with one of the world's most prestigious automotive brands.

BENEFITS.

Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.

31 days of annual leave (including bank holidays) with long‑service awards and enhanced holiday entitlement
Discount schemes with popular retailers – helping you save more
Employee Car Ownership Schemes – available for you and your family
Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
Private healthcare access – prioritising your health and prosperity
Pension scheme and life assurance – confidence in your future
Referral bonus – earn when you refer a friend to join the team

Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page

THE MAIN DUTIES OF THE ROLE INCLUDE:

Answering and transferring inbound calls and online enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
Accurately recording customer details and requirements when handling an enquiry
Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
Providing customer estimates in line with company policy on schedules, times and pricing
Making outbound calls to customers when ordered parts have arrived and arranging convenient booking dates
Working closely with Service Team Managers and Sales Teams to maximise customer opportunities
Maintain a strong knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

YOUR PROFILE.

Previous experience in a customer service or contact centre environment, such as a Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler, or similar role
Excellent verbal and written communication skills
Confident at resolving complex issues
Strong administration and IT skills with excellent attention to detail
Well organised with the ability to manage multiple tasks in a fast-paced environment
Must be eligible to work in the UK

SALARY AND HOURS.

Basic Salary: £26,540.80 OTE £31,580.80 per annum.
The role is an office-based environment, Working Hours: Monday – Friday, on varying shift patterns, 8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis 8am – 2pm (currently 1 in 6) to be paid as additional hours.

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.

Click apply today and take the first step towards a rewarding career in the automotive industry.

Apply Now

Refine Your Search

complaint handler jobs in london

Customer Service Advisor

Tusker Insurance Operations Case Handler 12 Month FTC - Watford

Third Party Claims Handler

Client Services Manager

DA Complaints Handler- 6 month FTC

Customer Service Advisor (P/t)

Customer Resolutions Team Manager

Sales/Operations Assistant

Head of Claims

Head of Claims

Credit Hire / TPPD Handler

Training Manager, Targeted Intercept Operations - EXTENDED

Consumer Claims Manager

Senior Commercial Account Handler

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