Digital cx lead Work, Jobs in London (with Salaries)

Digital CX Lead
Takeda Pharmaceutical —Paddington
- £70,100 - £96,360 a year
- Full-time
- Marketing
- Bachelor's degree
- Continuous improvement
VP, Customer Experience
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
Digital Experience Lead
INEOS Automotive —London
- Full-time
- Project management
- Bachelor's degree
- Communication skills
Quick apply
Associate Director, Digital & Web Ops Global Capability Owner
Jazz Pharmaceuticals —London
- £160,000 - £240,000 a year
- Remote
- Marketing
- Master's degree
- Bachelor's degree
- Annual leave
1d
CX Lead (CX Account Manager) - Commerce
VML/WPPEnterprise Solutions —London
- AWS
- Project management
Quick apply
Manager, Content Factory - Operations + Personalization
Jazz Pharmaceuticals —London
- £128,000 - £192,000 a year
- Remote
- Master's degree
- Bachelor's degree
- Travel
- Annual leave
10d
Global Offer Manager - Enterprise Operations and Customer Service (Temporary)
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
AI CX Delivery Consultant
Accenture —London
- Full-time
- Azure
- AWS
- APIs
- Employee assistance programme
Content Specialist II, Digital Studios
Amazon UK Services Ltd. - A10 —London
- Full-time
- Bachelor's degree
UI Lead (Automotive/Commerce)
VML/WPPEnterprise Solutions —London
- AWS
- Leadership
- Communication skills
Quick apply
Digital Experience Lead
INEOS Group —London
- Full-time
- Project management
- Bachelor's degree
- Communication skills
14d
CRM - Senior CRM & Loyalty Manager
Schuh —London
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
SAP CX Functional Consultant
Customertimes —London
- Remote
- Azure
- APIs
- Agile
- Annual leave
- Employee discount
Quick apply
Lead Consultancy Director
Sabio Group —London
- Full-time
- Hybrid work
- Sales
- AI
- Leadership
- Annual leave
- Life insurance
Quick apply
Functional Consultant - Marketing & DX/CX
Ricoh —London
- Spanish
- English
- Continuous improvement
Business Development Manager - CX - Enterprise Markets
Gamma —London
- Full-time
- Sales
- Business development
- Computer networking
- Annual leave
- Employee discount
Quick apply
1d
frog - CX Transformation - Loyalty - Senior Consultant
Capgemini Sogeti —London
- Hybrid work
- IT
- AI
- Marketing
VP - Strategic Alliances & Ecosystem
EXL Service —London
- Full-time
- Hybrid work
- Driving
- AI
- Leadership
- Employee stock purchase plan
Business Consultant, CX
Nice —London
- Remote
- AI
- Leadership
12d
frog - CX Transformation - Loyalty - Senior Consultant
Capgemini —London
- Hybrid work
- IT
- AI
- Marketing

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Digital CX Lead

Takeda Pharmaceutical -
Paddington

Apply Now

Job details

Full-time
£70,100 - £96,360 a year

Qualifications

Marketing
Bachelor's degree
Continuous improvement
Content management
Martech
Business
Communication skills

Full job description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Digital CX Lead – UK & Ireland

Opportunity

The Digital CX & Content Lead is responsible for enabling the successful adoption, utilization, and value realization of customer engagement and content capabilities within the UK & Ireland.

Working closely across Commercial, Medical and DD&T, this role drives adoption of omnichannel engagement capabilities, Content Factory services, content innovation capabilities, and emerging customer engagement solutions. The role serves as a key business-facing DD&T partner, ensuring global capabilities are effectively deployed, adopted, and optimized to support customer engagement objectives within the UK & Ireland.

The role is accountable for capability enablement, maturity assessment, best-practice sharing, and continuous improvement of digital customer engagement and content capabilities while helping identify opportunities to improve business outcomes through the effective use of data, digital, AI-enabled, and content-driven engagement approaches.

Job Responsibilities

Customer Engagement & Omnichannel

Drive adoption of customer engagement and omnichannel capabilities.
Support local adoption of NBA and Voice of Customer capabilities.
Enable effective utilization of digital engagement platforms and services.
Partner with business teams to improve customer engagement outcomes.

Content & Content Factory

Drive adoption of Content Factory capabilities and services.
Enable use of Content Hub, AssembleIQ, and modular content approaches.
Promote content reuse and content best practices.
Monitor adoption and identify opportunities to improve value realization.

Capability Innovation & Continuous Improvement

Support adoption of AI-enabled customer engagement capabilities and emerging solutions.
Identify opportunities to improve customer engagement and content effectiveness.
Share successful practices and lessons learned across teams and markets.
Gather user feedback and recommend capability improvements.

Stakeholder Partnership

Partner with Commercial, Medical, MCE, and DD&T teams.
Support rollout and adoption of new capabilities and enhancements.
Provide market feedback and local insights to global teams.

What you bring to Takeda

Bachelor's degree in Business, Marketing, Technology, Life Sciences, or related field.
Experience in digital engagement, omnichannel, customer experience, content management, or marketing technology.
Understanding of customer engagement capabilities, content management approaches, and digital channels.
Experience working across business and technology organizations.
Strong stakeholder management and communication skills.
5+ years of relevant CRM/technology experience in pharmaceutical/life sciences, in roles such as CRM Product Owner, CRM/Technology Manager, Project Manager, Analyst, or Business Partner.
Knowledge of data privacy, consent management, and compliance requirements in a regulated environment, including UK GDPR and the ABPI Code of Practice.
Customer-focused and outcome-oriented.
Strong collaborator and relationship builder.
Drives adoption and continuous improvement.
Promotes knowledge sharing and best practices.
Demonstrates curiosity for emerging digital and AI-enabled capabilities.

At Takeda we unite in diversity.

Takeda is committed to creating an inclusive workplace, where individuals are recognized for the diverse backgrounds and abilities they bring to our company. We are continually improving workplace experience and accessibility for everyone, and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our Team.

Locations

Paddington, Great Britain

Base Salary Range:

£70,100.00 - £96,360.00

For information about our benefits, please click here.

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Apply Now

Refine Your Search

digital cx lead jobs in london

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Functional Consultant - Marketing & DX/CX

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VP - Strategic Alliances & Ecosystem

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frog - CX Transformation - Loyalty - Senior Consultant

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