Guest experience representative Work, Jobs in London (with Salaries)

Guest Experience Representative
Soul Mama —Islington
- Up to £28,000 a year
- Part-time
- Hospitality
- Bar
- English
- Employee discount
Quick apply
2d
Night Guest Service Representative
Lincoln Suites —Westminster
- £29,101 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Paid training
Quick apply
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Night Guest Service Representative
Vertiq Hospitality Partners —London
- £29,101 a year
- Night shift
- Hotel
- Organisational skills
- Communication skills
- Paid training
Customer Service Representative/Receptionist
Orega —London
- £30,800 a year
- Full-time
- Microsoft Office
- In-person
- Referral programme
Quick apply
3d
Hospitality Assistant (Mon - Fri)
BaxterStorey UK —London
- £30,784 a year
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Front Of House Supervisor (GXM)
Guarding UK —London
- £18.50 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
8d
Retail Front Of House
BaxterStorey UK —London
- £14.80 an hour
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
10d
Hospitality Assistant
BaxterStorey UK —London
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Hospitality & Events
BaxterStorey UK —London
- Up to £48,600 a year
- Full-time
- Hospitality
- Culinary experience
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Groups Reservations Executive
Millennium Hotel and Resorts UK —London
- £29,120 a year
- Full-time
- Bar
- Hotel
- Café
- Annual leave
- Employee discount
Quick apply
Executive Assistant to CEO / Office Manager
Advanced Design Technology, Ltd. —London
- £35,000 - £50,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
2d
Room Attendant (Part Time)
Hazlitt's Hotels —London
- £14.10 an hour
- Part-time
- Hotel
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Event Duty Manager
Legends Global (Europe) —London
- Administrative experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Guest Service Manager
The Cura - Reception —London
- Weekend availability
- Management
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
Front of House Staff
MAD-LAGREE Fitness —London
- £13 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
14d
Head of Hospitality & Events
BaxterStorey —London
- Up to £48,600 a year
- Hospitality
- Culinary experience
- Leadership
- Employee assistance programme
- Employee discount
1d
BGA Studio Ambassador
Mandarin Oriental Hyde Park —London
- Weekend availability
- Up to 50% travel
- Hotel
- Travel
- Employee assistance programme
- Life insurance

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guest experience representative jobs near london

Guest Experience Representative

Soul Mama
Islington

Quick apply

Job details

Permanent | Part-time | Full-time
Up to £28,000 a year
2 days ago

Benefits

Discounted or free food
Company events
Employee discount

Qualifications

Hospitality
English
Microsoft Office
Administrative experience
OpenTable
Organisational skills
Front desk
Phone etiquette
Communication skills
Time management

Full job description

About Soul Mama UK:

At Soul Mama UK, we’re all about bringing soulful, delicious flavours to life in a vibrant

and inclusive environment. Our mission is simple: to create memorable experiences

that nourish the body and the soul. As a music venue and restaurant chain that’s

rapidly expanding, we pride ourselves on delivering excellent food, fantastic customer

service, and an energetic atmosphere that keeps our guests coming back for more.

We're on the lookout for an enthusiastic and dynamic Assistant Manager to join us at

our flagship location at The Gantry, Stratford, London. If you’re passionate about

creating incredible dining experiences and have a flair for managing teams, we’d love

to hear from you!

Guest Experience Representative – Soul Mama

Location: Stratford, London (and future venues)

Reports to: Chief of Staff / General Manager / Directors

Job Overview

Soul Mama is where incredible live music meets vibrant Caribbean-inspired food and

unforgettable hospitality. As a Guest Experience Representative, you will be the first

point of contact for our guests, managing the full journey from initial enquiry through

to in-venue experience.

This is a hybrid role combining hostess, receptionist and administrative

responsibilities, supporting both guest-facing operations and senior management.

You will play a key role in ensuring reservations are managed efficiently, guest

communications are handled professionally, and the overall guest experience

reflects the energy and standards of Soul Mama.This is a fast-paced, high-impact role suited to someone who is organised, confident

and passionate about hospitality and live events.

Key Responsibilities

Guest Experience & Hosting

Act as the first point of contact for all guests entering the venue.
Deliver a warm, professional and engaging welcome at all times.
Manage reservations, walk-ins and seating flow efficiently.
Support queue management and guest expectations during busy periods and

live events.

Ensure all guests are informed of live shows, timings and venue offerings.
Maintain a clean, organised and presentable reception/host area.

Reservations & Guest Communications

Manage booking platforms (e.g. OpenTable, Universe or equivalent systems).
Respond to guest enquiries via email, phone and online platforms in a timely

and professional manner.

Ensure deposits, ticketing and booking terms are clearly communicated.
Maintain accurate guest notes, preferences and booking details.
Coordinate large bookings, pre-orders and special requests across

departments.

Administrative Support

● Provide administrative support to the General Manager, Chief of Staff and

senior team.

● Maintain booking records, event sheets, guest lists and operational

documentation.

● Assist with reporting including covers, booking trends and guest feedback.

● Support internal communication between departments.

● Assist with guest database and CRM management where applicable.

Event & Service Coordination

● Support the coordination of live events and private hires.

● Assist with guest lists, seating plans and pre-event organisation.

● Liaise with floor, bar, kitchen and events teams to ensure smooth service

delivery.

● Support VIP and artist-related guest coordination where required.

● Guest Feedback & Experience Management

● Monitor guest feedback and online reviews.

● Escalate complaints appropriately and support resolution.

● Identify trends and provide feedback to management.

● Contribute to continuous improvement of the guest experience.Operational Support

● Support floor operations during busy periods where required.

● Assist with light hosting, running or coordination tasks.

● Ensure the venue is always show-ready in terms of presentation and

atmosphere.

Skills & Experience

● Previous experience in hospitality, reception, reservations or administrative

role.

● Confident managing guest interactions in a fast-paced environment.

● Strong organisational and administrative skills.

● Excellent verbal and written communication.

● Experience using booking systems (OpenTable, ticketing platforms or similar)

preferred.

● Comfortable working evenings, weekends and live event schedules.

● Proficient in email, spreadsheets and basic reporting tools.

● Experience in live music, events or cultural venues desirable but not essential.

Core Competencies

● Exceptional customer service and guest engagement

● Strong organisational and time management skills

● Attention to detail and accuracy

● Ability to multitask and prioritise effectively

● Professional communication and phone etiquette

● Problem-solving and conflict resolution

● Commercial awareness and upselling ability

● Team collaboration and cross-department communication

● Calm and composed under pressure

● Positive attitude and adaptability

Desirable but not essential:

● Experience working in a live music venue, theatre bar, or cultural space.

● First Aid trained.

● Confidence engaging with performers, sound engineers, and creatives.

Why Join Soul Mama?

You’ll be joining one of London’s most exciting cultural venues, a bold fusion of

music, food, and community. We’re growing fast, with future sites in Westfield and

Newcastle, and there are huge opportunities to grow with us.At Soul Mama, we don’t just serve food and music, we serve moments. If you’ve got

the energy, creativity and ambition to help build a venue that’s full of heart, rhythm

and soul, we’d love to hear from you

Pay: Up to £28,000.00 per year

Benefits:

Company events
Discounted or free food
Employee discount

Application question(s):

Do you have experience using Microsoft Office ?

Experience:

Hospitality: 1 year (preferred)
Administrative: 2 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience representative jobs in london

Guest Experience Representative

Night Guest Service Representative

Customer Experience Associate (FinTech)

Night Guest Service Representative

Customer Service Representative/Receptionist

Hospitality Assistant (Mon - Fri)

FinTech Startup Associate (Customer Success)

Front Of House Supervisor (GXM)

Retail Front Of House

Hospitality Assistant

Head of Hospitality & Events

Groups Reservations Executive

Executive Assistant to CEO / Office Manager

Room Attendant (Part Time)

Event Duty Manager

Call Centre Operator

Guest Service Manager

Front of House Staff

Head of Hospitality & Events

BGA Studio Ambassador

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