Guest service representative Work, Jobs in London (with Salaries)

Night Guest Service Representative
Lincoln Suites —Westminster
- £29,101 a year
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Paid training
Quick apply
Customer Service Representative
Orega —London
- £30,800 a year
- Full-time
- Microsoft Office
- In-person
- Referral programme
Quick apply
4h
Night Guest Service Representative
Vertiq Hospitality Partners —London
- £29,101 a year
- Night shift
- Hotel
- Organisational skills
- Communication skills
- Paid training
Hospitality Assistant (Mon - Fri)
BaxterStorey UK —London
- £30,784 a year
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Hospitality Assistant
BaxterStorey UK —London
- £14.80 an hour
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Front of House Staff
MAD-LAGREE Fitness —London
- £13 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
11d
Front Of House Supervisor (GXM)
Guarding UK —London
- £18.50 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
4d
Receptionist
Westfield Insurance —London
- Full-time
- Hospitality
- Customer service
- Microsoft Office
4d
Leadership Delivery Co-ordinator
Metropolitan Police —London
- £40,519 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
12d
Bartender - British Airways Lounges
BaxterStorey UK —Hounslow
- £14.91 an hour
- 8 hour shift
- Hospitality
- Business
- Employee assistance programme
- Employee discount
Quick apply
Retail Front Of House
BaxterStorey UK —London
- £14.80 an hour
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Events Assistant - Casual
Enable —London
- £16.59 an hour
- Part-time
- Organisational skills
Quick apply
Bi-Lingual Customer Service Specialist
OpenTable —London
- £30,000 a year
- Weekend availability
- Hospitality
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Night Auditor
NOVOTEL —London
- £15.30 an hour
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Guest Service Manager
The Cura - Reception —London
- Weekend availability
- Management
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
14d
Office Manager
Soul Mama —Islington
- Up to £35,000 a year
- Part-time
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
6d
General Assistant
BaxterStorey —London
- £14.80 an hour
- Hospitality
- Café
- Employee assistance programme
- Employee discount
7h
Catering Assistant - Tottenham Hotspur Training Centre (Full Time)
BaxterStorey UK —Enfield
- £14.80 an hour
- Part-time
- Hospitality
- Restaurant
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Business Development Representative
Granicus United Kingdom —London
- Full-time
- Remote
- Sales
- Salesforce
- No experience needed

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guest service representative jobs near london

Night Guest Service Representative

Lincoln Suites -
Westminster

Quick apply

Job details

Full-time
£29,101 a year

Benefits

Paid training
Company pension
Transport links

Qualifications

Organisational skills
Communication skills

Full job description

Nights Guest Service Representative- THE LINCOLN SUITES - £29,101.00

The Lincoln Suites London, Kingsway, Holborn

Located in the heart of Central London, The Lincoln Suites is an aparthotel overlooking London’s famous Kingsway. Superbly located just a stone’s throw from Covent Garden and Soho, we offer guests a unique stay in one of London’s most vibrant areas.

At Vertiq Hospitality, we pride ourselves on creating teams where people can be themselves, so they can deliver positively OUTRAGEOUS service while helping to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine, caring teams who come to work with passion, spirit and personality.

Salary: £29,101.00 per annum + Healthcare Plan + Benefits

How will you shine?

If you love delivering excellent customer service, are passionate about being part of a team with spirit and personality, and believe there is no second best when driving service and standards in a hotel that breaks the mould of a traditional full-service operation, then please read on, as you could be the person we want within The Lincoln Suites team.

The Lincoln Suites offers guests a unique experience compared to traditional hotels. With us, guests will find somewhere that feels like a home. All our rooms are suites, offering more living and working space than you would find in a conventional hotel guest room.

Reporting to the Guest Services Manager, the Front of House team is responsible for first impressions, and this means everything to our guests. You will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident in answering questions and offering information about hotel services, facilities and the local area. You will go the extra mile to make our guests’ stay even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?

About The Role

Provide a great guest experience by enabling a smooth arrival and departure experience, including rooming guests and delivering luggage when required.

Be fully conversant with the facilities, services and special promotions offered by the hotel, and pass this information on to guests whenever the opportunity arises to maximise hotel sales.

Ensure you are aware of hotel availability and take every opportunity to maximise room sales.

Increase room revenue by supporting effective room category upselling.

Anticipate guest needs, act upon and follow up guest requests, and deliver a level of service and responsiveness that generates compliments.

Ensure all charges are correctly posted to guests’ bills, following standard procedures.

Deal with cash and card transactions in accordance with hotel and company policy, ensuring any discrepancies are reported immediately.

Ensure all messages received for guests are passed on accurately and as quickly as possible.

Carry out security checks at regular intervals, with special emphasis on security, fire and safety.

Check hotel guests in and out and assist with luggage when required.

Operate the hotel switchboard and deal with all internal and external calls according to procedure.

Maintain a sound knowledge of the local area, including places of interest, transport links, restaurants and special events.

Action early morning calls at the specified time and to the required standards.

Carry out cleaning of areas as requested.

Complete all relevant training as and when required.

Show willingness to take on additional responsibilities when necessary.

Have a thorough knowledge of, and adhere to, company policies and legal requirements, including:

Fire regulations and night-time evacuation procedures

Health and Safety regulations

First aid procedures

What are we looking for?

About You

The ability to work unsupervised and strong communication skills are key for this role.

Previous experience in a similar role within a hotel environment is preferred.

You will always strive to deliver a great service for our guests.

You will be proactive and able to complete tasks efficiently, following up where necessary.

You will be passionate about hospitality and high standards.

You will have a keen eye for detail.

You will have excellent organisational skills.

You will remain calm while working under pressure.

Previous experience with MEWS is preferred but not essential.

Great Company Benefits and Excellent Culture:

Competitive salary of £29,101.00 per annum

Exclusive employee discounted rates at Vertiq Hospitality managed hotels

Reward and celebration programme

Opportunity to grow and develop within a hotel management company with multiple hotel brands

Free healthcare plan

Pension

Continuous paid training and development opportunities

Great workplace atmosphere

We are too Vertiq to be grumpy. It’s not over until we get a SMILE!

Vertiq Hospitality is a hotel management company specialising in high-quality hospitality operations and guest-focused hotel management.

If you believe you have what it takes and want to be part of our team, then we want to hear from you.

Please apply in writing by email, attaching your CV along with your current salary and notice period.

All offers of employment are conditional on the receipt of two satisfactory references from the referees provided on your application, as well as proof of your eligibility to work in the United Kingdom.

Quick apply

Refine Your Search

guest service representative jobs in london

Night Guest Service Representative

Customer Service Representative

Night Guest Service Representative

Hospitality Assistant (Mon - Fri)

Hospitality Assistant

Call Centre Operator

Front of House Staff

Front Of House Supervisor (GXM)

Receptionist

Leadership Delivery Co-ordinator

Bartender - British Airways Lounges

Retail Front Of House

Events Assistant - Casual

Bi-Lingual Customer Service Specialist

Night Auditor

Guest Service Manager

Office Manager

General Assistant

Catering Assistant - Tottenham Hotspur Training Centre (Full Time)

Business Development Representative

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