Nhs bank staff Work, Jobs in London (with Salaries)

Trainee Emergency Call Handler
London Ambulance Service NHS Trust —London
- £27,129 - £32,346 a year
- Full-time
- Travel
- Communication skills
- Annual leave
5d
Bank Healthcare Assistant
Elysium Healthcare —Catford
- Up to £13.11 an hour
- 12 hour shift
- Free parking
- Annual leave
Quick apply
6d
Receptionist (Bank Hours), Phlebotomy Department
Health Services Laboratories (HSL) —London
- Up to £14.80 an hour
- Microsoft Office
- Data entry
- Front desk
Switchboard Operator
King's College Hospital NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Overtime
- Data entry
- Medical terminology
3d
Community Administrative Support
Whittington Health NHS Trust —London
- £31,554 - £33,270 a year
- Full-time
- Team management
- Travel
- Communication skills
5h
PH Commissioner – Substance Misuse/NHS
Barnet Council —London
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Annual leave
- Employee discount
12h
Bank Counsellor - Bereavement Service (Allocation Coordinator)
Royal Trinity Hospice —London
- £25.69 an hour
- Microsoft Powerpoint
- Computer literacy
- Recruiting
- Store discount
- Annual leave
5d
Healthcare Assistant – Chemotherapy Day Unit
HCA Healthcare UK —London
- Full-time
- Patient care
- Hospital experience
- Employee discount
3d
Bank Medical Receptionist
SpaMedica —Epsom
- £14.19 an hour
- Front desk
Quick apply
17h
Patient Services Coordinator - Weybridge - (Bank, 0 Hours contract)
Medical Imaging Partnership —Weybridge
- Computer skills
- Communication skills
4d
Care Assistant - Bank
Country Court —London
- £12.71 an hour
- Nursing home
- Care plans
- Communication skills
- Annual leave
- Referral programme
Quick apply
5d
Bank Healthcare Assistant
Spire Healthcare —Sutton
- Patient care
- Communication skills
- Hospital experience
- Free parking
- Annual leave
Clinical Administrator
Willow |Tree Family Doctors —London
- £28,041 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Health Play Specialist
Great Ormond Street Hospital for Children —London
- £34,186 - £37,389 a year
- Weekend availability
- Computer literacy
- Presentation skills
- Bachelor's degree
3d
Bank Counsellor – Counselling Needs Assessor
Royal Trinity Hospice —London
- £25.69 an hour
- Computer literacy
- Microsoft Office
- Experience working with children
- Store discount
- Annual leave
5d
Assistant Company Secretary
Marie Curie —London
- £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Clinical Engagement Specialist
Patchwork —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- AI
- Employee assistance programme
Quick apply
Bank Non-Resident Fellow
The London Clinic —London
- Part-time
- Patient care
- Discharge planning
- Communication skills
Clinic Administrator- Croydon
Davita —Croydon
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Care Coordinator
Royal Trinity Hospice —London
- £31,400 - £34,525 a year
- 12 hour shift
- Computer literacy
- Organisational skills
- Hospice
- Store discount
- Annual leave

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Trainee Emergency Call Handler

London Ambulance Service NHS Trust -
London

Apply Now

Job details

Full-time
£27,129 - £32,346 a year
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Triage
GCSE
NVQ
Patient record updating
Communication skills

Full job description

DO YOU THRIVE IN A HIGH PRESSURE ENVIRONMENT?

WANT TO BE THE FIRST PERSON SOMEONE SPEAKS TO WHEN THEY CALL FOR AN EMERGENCY AMBULANCE? BE THE VOICE TO REASSURE AND SUPPORT?

WOULD YOU LIKE TO DEVELOP YOUR CAREER WITH THE LONDON AMBULANCE SERVICE? IF SO, YOU COULD MAKE A DIFFERENCE!

This is a vital role for the London Ambulance Service, receiving and taking charge of all incoming emergency calls. You are the first point of contact for our callers and patients, some of whom will be distressed, anxious or panicking. Using effective communication, interpersonal and persuasive skills, you will deal with all callers in a professional manner in order to obtain the required essential patient information.

Using the Medical Priority Dispatch System (MPDS), you will obtain an initial assessment of both the patient and the scene in an efficient manner. You will also be responsible for accurately recording essential patient information in a precise and timely manner.

Please note you must hold:
Relevant English & Maths Qualification

As apart of role requirements for the job you will need to provide evidence of a minimum of 3 GCSE’s or equivalent at grade C / 5 or above (including Maths and English, NVQ level 3 in a relevant subject or equivalent).You will need to evidence these qualifications at the conditional offer stage.Failure to provide this recruitment team could lead to your conditional offer being withdrawn.

Proposed assessment date: w/c 7th July, Proposed interview date: w/c 14th July

You must be able to remain calm in an emergency. When people are panicking, your role is to be clear and assertive where required to ensure the caller remains focused. You will need to be able to follow a script and reassure the caller, but also to be firm where necessary about what they need to do.

Our staff are on the end of the line while new life is born into the world and we helped to deliver them. We provide support and reassuring words for someone alone with no one else to turn to. We stay on the line with those who are vulnerable having engaging conversations to find out more information. We are the voice that comforts those who have lost a family member and we are there, 24 hours a day, 7 days a week, 365 days a year.

Following a shift you will need to be able to switch off, which can be hard, especially after dealing with difficult calls. As part of a team, your colleagues are there for you and will help, support and enable you to realise the difference that you have made.

We are one of the world’s busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.

Working for us is an experience like no other, in a city like no other. Whatever your role you’ll be helping people who need us the most.

Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.

We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.

What We Can Offer You

Training Salary of £ 27,129 p.a inc (Pro rata)

Generous NHS Pension Scheme

27 days annual leave plus additional bank holiday leave allocated

MPDS qualification (Nationally recognised triage system used in 45 countries)

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing

Effectively answer all types of emergency and non-emergency calls made to the 999 Emergency Operations Centre (EOC) from both Health Care Professionals, external agencies and members of the public
Ensure all calls are answered and responded to as laid out in the Trust’s policies and procedures
Be confident in utilising the Computer Aided Dispatch (CAD) system and Medical Priority Dispatch System (MPDS) to accurately enter patient information in an efficient way
Ensure all details are inputted and passed to relevant personnel to ensure appropriate dispatch of resources
Deal with complex, sensitive or contentious information regarding a patient’s condition.
Communicate tactfully and empathetically with callers showing care when handling all calls
Monitor patient incidents to ensure all information is gathered and the patient’s condition has not deteriorated
Maintain effective control of the call to ensure efficient handling time to improve the response to the patient
Remain calm and resilient in a pressurised environment
Be able to modify and adapt communication styles taking into consideration the differing needs of the callers especially in complex situations
Be able to effectively communicate and deal with highly emotional callers, including traumatic incidents such as death
Confident to utilise negotiating skills when handling calls where the caller is abusive or uncooperative
Cover a 24/7 rotating shift pattern
Continually maintain standards and develop through annual education and personal development

Please note that the training for this role will take place in Barking. The role is based at either our Waterloo or Newham and may require travel to other EOC sites subject to the requirements of the service.

In your personal statement, please highlight your motivation to apply for the position as well as your experience and skills that you would bring to the organisation.

You will be required to attend a assessment if your application is longlisted. If successful, you will be invited for an interview.

Please note you must hold:
Relevant English & Maths Qualification

As apart of role requirements for the job you will need to provide evidence of a minimum of 3 GCSE’s or equivalent at grade C / 5 or above (including Maths and English, NVQ level 3 in a relevant subject or equivalent). You will need to evidence these qualifications at the conditional offer stage. Failure to provide this recruitment team could lead to your conditional offer being withdrawn.

Apply Now

Refine Your Search

nhs bank staff jobs in london

Trainee Emergency Call Handler

Bank Healthcare Assistant

Receptionist (Bank Hours), Phlebotomy Department

Switchboard Operator

Community Administrative Support

PH Commissioner – Substance Misuse/NHS

Bank Counsellor - Bereavement Service (Allocation Coordinator)

Healthcare Assistant – Chemotherapy Day Unit

Bank Medical Receptionist

Patient Services Coordinator - Weybridge - (Bank, 0 Hours contract)

Care Assistant - Bank

Bank Healthcare Assistant

Clinical Administrator

Health Play Specialist

Bank Counsellor – Counselling Needs Assessor

Assistant Company Secretary

Clinical Engagement Specialist

Bank Non-Resident Fellow

Clinic Administrator- Croydon

Care Coordinator

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