Join one of the UK's leading specialist transport and logistics providers.
Fly By Nite is a trusted transport and logistics provider, delivering specialist services across the UK and Europe for the live events, entertainment, touring, corporate, retail and commercial sectors.
For over 30 years we've built our reputation on reliability, exceptional customer service and long-term client partnerships. As our business continues to grow, we're looking for a Customer Account Executive to join our Sales Team and play a key role in supporting customer accounts, business development and marketing initiatives.
This is an exciting opportunity for someone who enjoys building relationships, creating engaging content, identifying commercial opportunities and delivering exceptional customer experiences.
No two days are the same. One day you could be supporting a major touring production, preparing quotations for a new customer, creating content showcasing one of our latest projects, coordinating with operational teams or helping deliver a marketing campaign promoting Fly By Nite's services.
If you're organised, commercially minded, creative and enjoy working with people, we'd love to hear from you.
The Role
As a Customer Account Executive, you will play an important role in supporting the commercial success of the business by combining customer account management, sales support, business development and marketing activities.
Working closely with Account Managers, Operations, Planning and customers, you'll ensure enquiries, quotations, bookings and customer requirements are managed professionally whilst also helping promote the Fly By Nite brand across our digital platforms.
Key Responsibilities
Customer Account Management
- Manage customer enquiries via telephone, email and other communication channels.
- Build and maintain strong relationships with existing and prospective customers.
- Provide exceptional customer service throughout every stage of the customer journey.
Business Development
- Proactively contact prospective customers via telephone, email and networking opportunities.
- Introduce Fly By Nite's specialist services and capabilities to potential clients.
- Identify and qualify new business opportunities through market research, referrals and industry contacts.
- Support lead generation activities and develop relationships with prospective customers.
- Maintain accurate CRM records and monitor business development activity.
- Assist with customer presentations, account reviews and commercial proposals.
- Prepare accurate and competitive quotations for transport and logistics services.
- Support Account Managers with day-to-day account management activities.
- Coordinate customer requirements with Operations and Planning teams.
- Maintain accurate customer records, quotations and account documentation.
- Assist with contract administration, reporting and commercial documentation.
- Support customer retention and identify opportunities to grow existing accounts.
Marketing, Brand & Social Media
You'll also play an active role in supporting Fly By Nite's marketing and brand presence.
Responsibilities include:
- Creating engaging content for LinkedIn, Facebook, Instagram and other company platforms.
- Supporting the planning and scheduling of social media campaigns.
- Producing professional written content including customer updates, case studies, newsletters and promotional material.
- Working with operational teams to identify projects, tours and business achievements suitable for promotion.
- Coordinating approved photographs, videos and project updates for marketing use.
- Supporting website updates and ensuring company information remains current.
- Monitoring social media engagement and escalating customer enquiries where appropriate.
- Researching market trends, competitors and new opportunities to promote Fly By Nite's services.
- Supporting exhibitions, networking events, recruitment campaigns and promotional activities.
- Ensuring all published content aligns with Fly By Nite's brand standards, confidentiality requirements and approval processes.
About You
We're looking for someone who combines excellent customer service with creativity, commercial awareness and a genuine passion for building relationships.
You'll be someone who enjoys taking ownership, thinking creatively and contributing new ideas while maintaining a professional approach.
You'll be:
- Passionate about delivering exceptional customer experiences.
- Confident building relationships with customers and prospective clients.
- Organised and able to manage multiple priorities simultaneously.
- Creative and comfortable producing engaging marketing and social media content.
- Commercially aware with an interest in business development.
- Professional, approachable and confident communicating at all levels.
- Proactive with a positive, can-do attitude.
- Comfortable working in a fast-paced environment where priorities can change quickly.
- A strong team player who enjoys collaborating across departments.
Skills & Experience
Essential
- Previous experience in a customer-facing, account management, sales support, marketing or communications role.
- Excellent written and verbal communication skills.
- Experience creating professional content for social media, customer communications or marketing campaigns.
- Experience using business social media platforms such as LinkedIn, Facebook or Instagram.
- Excellent customer service and relationship-building skills.
- Strong organisational skills with the ability to manage multiple deadlines.
- High attention to detail and accuracy.
- Good commercial awareness and an interest in business growth.
- Strong IT skills including Microsoft Office.
Desirable
- Experience within transport, logistics, live events, touring or another fast-paced service industry.
- Experience using CRM systems.
- Experience with Canva, Adobe Express, Mailchimp, Hootsuite, Buffer or similar marketing tools.
- Experience creating B2B social media content, newsletters, case studies or website content.
- Basic photography or short-form video editing skills.
- Understanding of social media analytics and digital marketing performance.
- Experience supporting exhibitions, networking events or promotional campaigns.
- A qualification in Marketing, Communications, Business or a related discipline.
If you're looking for a varied role where you can build customer relationships, develop your commercial skills, contribute to exciting marketing initiatives and become part of a growing business, we'd love to hear from you.
Apply today and become part of the Fly By Nite team.
Pay: £30,000.00-£36,000.00 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
- Do you hold a UK Driving Licence
Experience:
- Sales: 1 year (preferred)
- Marketing & Social Media Management : 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
