Tenancy Management Coordinator / Advisor
£26,552.53 per annum
37 hours per week (Monday to Friday)
Harbour House, Preston
Looking for a role where you can make a genuine difference every day? This role offers an excellent opportunity for someone who is genuinely interested in a housing support role, highly organised, enjoys helping people, solving problems and making a positive difference to local communities.
As one of our Tenancy Management Coordinators, no two days will be the same. You'll help make our communities safer and support customers through challenging situations. You'll be the first point of contact for queries or reports relating to anti-social behaviour, safeguarding concerns, environmental and other tenancy services, helping our tenants access the right support at the right time.
Working closely with customers / tenants, colleagues within Housing Services and other departments, and partner agencies including the Police and Lancashire Fire & Rescue Service, you'll help facilitate responses to community safety concerns, support some of our most vulnerable customers and ensure our records and systems are maintained to a high standard.
What we are looking for:
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Strong experience in a high-volume administration/coordinator role within a customer service environment.
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An excellent communicator with exceptional listening skills, who can build positive relationships with customers, colleagues and partner organisations.
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Someone who can remain calm, professional and empathetic when dealing with customers experiencing difficult or challenging circumstances, demonstrating resilience and emotional maturity in what can sometimes be a demanding role.
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Strong organisational skills and the ability to manage a varied workload whilst maintaining attention to detail.
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A confident IT user, problem-solver and collaborative team player who can gather information, assess situations, identify the most appropriate next steps and handle sensitive information with discretion and confidentiality.
It would be great if you also had:
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Experience working in social housing, community safety, support services, local government or a similar customer-focused environment.
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Knowledge of anti-social behaviour, safeguarding or tenancy management processes.
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Experience using housing management, customer relationship management (CRM) or case management systems.
Working arrangements:
This role is based full-time at our modern dock-front offices in Preston. You'll be working closely with colleagues and supporting customers, so being together as a team is an important part of the role. While this isn't a hybrid position, we recognise that occasional flexibility may be needed from time to time and will accommodate this where possible.
Why work at Community Gateway?
We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. As a tenant-led organisation, we're passionate about making a positive difference to the lives of our customers and the communities we serve. We also believe in helping our colleagues grow and develop, providing opportunities to build skills, gain experience and progress their careers.
We aim for a great employee experience and offer a fantastic range of benefits, including:
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26 days annual leave plus bank holidays
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Your birthday off every year
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Christmas closure days
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Up to 10% employer pension contributions
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A company-paid health cash plan for you and your dependants, including access to a 24/7 GP service
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Enhanced sick pay and parental leave
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Reward and recognition schemes
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Wellbeing support and initiatives
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Free parking
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Training and development opportunities, and much more!
For full details, please take a look at our key terms and conditions and benefit leaflets attached to the advert on our website.
A bit more about us:
Community Gateway own and manage almost 7,000 homes across Preston, but we're much more than a landlord. We're a tenant-led organisation with a clear purpose: to provide great homes, excellent services and stronger communities.
Everything we do is guided by our values. We put tenants at the heart of all we do, do the right thing, own it, aim high and work as one team. These values shape how we support our customers, work together as colleagues and make decisions every day.
We're proud of the positive difference we make across Preston and equally proud of the people who make it happen. If you'd like to be part of an organisation that cares about customers, communities and colleagues, we'd love to hear from you.
And finally, 97% or our colleagues would recommend us a great place to work! So, if you think you have the skills, experience and can live our values, then we want to hear from you.
Before you apply, check out the Job Description & Person Spec for more info about the key duties and criteria for this role.
We’d also recommend that you view our candidate pack on our website for more about us and top tips for submitting a successful application.
Inclusion is key for us! We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
