2nd line support Work, Jobs in Malpas, Chs (with Salaries)

2nd/3rd Line Service Desk Technician
Cirrus Technology Solutions —Ellesmere Port
- £30,000 - £35,000 a year
- 8 hour shift
- Travel
- Mentoring
- In-person
- Free parking
Quick apply
3d
Technical Support (Telecoms) - 1st Line
Radius Limited —Crewe
- Full-time
- Employee assistance programme
Quick apply
Technology Support Engineer - Brio Leisure
Brio Leisure —Chester
- £28,598 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Manager
Lookers —Stoke-on-Trent
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
Service Desk 1st Line IT Analyst
Amey Ltd —Liverpool
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
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IT Specialist
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
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2nd/3rd Line Service Desk Technician

Cirrus Technology Solutions
Ellesmere Port

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
3 days ago

Benefits

Free parking
Casual dress
Private dental insurance
Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Mentoring junior staff
Technical support
Network infrastructure
VoIP
Incident response
Mentoring
Technical writing
Cybersecurity
Communication skills
Server management
Intune
Help desk

Full job description

2nd/3rd Line Service Desk Technician

About Us:
Our clients rely on us as trusted partners for a variety of services such as connectivity, applications, equipment, security, and disaster planning. We are a people first business, and this shines through in everything we do.

Our clients rely on us as trusted partners for a variety of services such as connectivity, applications, equipment, security, and disaster planning. We are a people first business, and this shines through in everything we do.

We are passionate about what we do and how we do it
You will need to have passion for your role too

Overview:

We are seeking a technically Advanced 2nd Line / 3rd Line Service Desk Technician with a service desk focus. This role is ideal for a candidate who can bridge service desk support with advanced enterprise and infrastructure-level tasks. Joining at a crucial time in the businesses, there are ample opportunities for career progression, upskilling and gaining industry recognised qualifications.

Responsibilities:

· Deliver advanced IT support including Microsoft 365, Azure, Intune, and Enterprise Apps (SSO).

· Perform server administration, Active Directory management, patching, and backup restoration.

· Lead network troubleshooting and advanced firewall configurations, VPN, and ADVPN.

· Handle VOIP deployments and advanced telephony configurations.

· Implement security best practices, monitor endpoint protection, and respond to incidents.

· Mentor and support junior team members, providing knowledge sharing and escalation guidance.

· Produce high-quality documentation, change control compliance, and technical guides.

Skills & Experience:

· 3+ years in advanced IT support / 3rd line / enterprise environments. Preferably with an MSP

· Strong Microsoft server, Azure, and endpoint management experience.

· Advanced networking: firewalls, site-to-site VPNs, network topologies, ADVPN.

· VOIP and telephony systems knowledge.

· Security: phishing response, incident escalation, vulnerability management, Cyber Essentials

· Excellent problem-solving and communication skills; proactive and client focused.

· Holding of industry recognised certification such as: Microsoft, Fortinet, Comp TIA is advantageous

Benefits:

· Free onsite parking

· Company pension and health insurance

· Company workwear

· Paid industry certifications

· Team events

· Career growth opportunities

Working Hours:

You will be predominantly based in our office in Ellesmere Port but will also spend time visiting client sites across the UK, which may include overnight stays during the week.

· Rotational shift pattern (Week 1: 8–4, Week 2: 8-4, Week 3: 9-5, Week 4: 10–6 with OOH)

· Out-of-hours coverage 1 in 4 pattern, with supplementary pay

Salary: £30,000–£35,000 + OOH (£2,200 approx.)

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Private dental insurance
Private medical insurance

Experience:

Customer service: 3 years (required)
Technical support: 3 years (required)

Licence/Certification:

Driving Licence (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in malpas, chs

2nd/3rd Line Service Desk Technician

Technical Support (Telecoms) - 1st Line

Technology Support Engineer - Brio Leisure

IT Service Desk Manager

Service Desk 1st Line IT Analyst

IT Specialist

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