Clinical Admin Team Lead| Elland| Private Hospital | Full-time 37.5 hours| Competitive Salary and Great Benefits
Spire Elland have a great opportunity for a Clinical Admin Team lead to join on a full time permanent basis
Job Purpose
To be responsible for providing clear professional leadership of administrative functions at Spire Elland Hospital and Dewsbury Clinic (Lead clinical administration services to include Ward clerks, Radiology, Physiotherapy and medical records). Working to ensure key stakeholders are fully supported as appropriate, to include your teams, consultants, external contracted services, patients, and clinical staff.
The role will include change management and strategic planning across all administration services.
The role holder will be a daily link to our patient service centre. To improve operational processes where required and ensure regulatory changes are effectively implemented across teams ensuring standards are met and delivery of key performance indicators. The role will involve being ‘hands on’ when required to support the ongoing delivery of customer facing services.
Overall Responsibilities
- Provide clear leadership in the operation and delivery of administration functions, ensuring they perform to the required commercial, corporate and professional standards; inspiring teams to provide world class customer service excellence.
- Regularly monitoring performance and taking appropriate action to meet financial targets and key performance indicators.
- Developing strong and effective communication channels throughout administration departments by holding regular team meetings, 1 to 1’s and promoting the correct Spire behaviours.
- To be ultimately responsible for the leadership of the teams, including recruitment, training, Enabling Excellence, sickness recording, annual leave, health and safety and performance management including compliance with DSE assessments and manual handling requirements
- Actively promote ongoing personal development within teams to ensure we have a skilled workforce who are up to date with any changes relating to their individual roles.
- Developing, leading, and maintaining a ‘one best way’ standard of customer service. Ensuring high standards of customer service are consistently reviewed and achieved.
- Constantly review performance of the services in your remit based on performance monitoring data feedback received from customers, including consultants and developing action plans for ongoing continuous improvement.
- Where appropriate, leading on the investigation and response to formal complaints, including the reporting of adverse events.
- To assist the Operations Director in production of monthly business performance summaries detailing patient activity, labour costs and areas of over/under spend
- To monitor team service levels adjusting and reallocating of resource (such as staff) as required meeting the demands of the business.
- Sharing best practice with other hospitals creating and supporting network opportunities as identified.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- The role requires a close working relationship with the 1 other Business operations team leader who will lead the non-clinical administration teams. Sharing knowledge and innovations to allow for cross cover when required.
- Some cover for annual leave may be required.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Qualifications and Training
- Good standard of secondary education with demonstrable literacy and numeracy skills Relevant degree Management / supervisory qualification
- Track record of successful people and process management, ideally in a multi-functional environment Previous experience working in the healthcare industry or a similar customer orientated organisation
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free off-site parking for staff
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it's more than just treating patients; it's about looking after people.
