A little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.
A little bit about Lindt
We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
We’re also proud of being one of the few “bean-to-bar” chocolate makers in the world, where we control every step of our chocolate production.
We have an exciting opportunity where you could be a part of our incredible team.
In this role you will:
- Support the store management team towards the accomplishment of the retail plan
Contribute to the operational excellence and financial performance of a store in the Lindt UK
retail division, using responsible business practices and adhering to all company policies
Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are
experts at delivering the Lindt Service proposition and exceeding customer expectations every
day
Actively contribute towards an environment of collaboration through sharing knowledge,
information and teamwork to drive ideas to action
Where you’ll be based:
This role is based in the Trafford Centre Store and is 16 hours per week
Key Responsibilities:
- Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
Use provided business tools, along with good personal judgement, to drive and exceed store sales
and profit targets
Collaborate with store management team on opportunities for key trading periods
Delivering and Developing Operational Excellence
Contribute to a self-disciplined culture focused on flawless execution of processes, procedures,
and initiatives including consistent delivery of presentation standards in store
Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas
including inventory, cash reconciliation, deliveries etc.
Comply with company Health and Safety policy and procedures, and take associated actions to
ensure a safe working environment for all
Escalate issues to the store management team when necessary in a timely manner
Delivering Outstanding Premium Visibility and Communication with our Customers
Become an expert brand ambassador in delivering the Lindt Service proposition by living the
values and personally contributing to a customer centric-culture
Embrace the Global Retail Mystery Shop program, using the results to recognise strengths and
share best practice
Maintain monthly visual merchandising plan to company standard
Stay informed of current trends and contribute to weekly Competitor Watch of the local market
place
Understand and actively anticipate consumer needs and go the extra mile to delight customers
Leading for an Inspiring Place to Work
Take responsibility for developing your own skills and capability and support a learning culture
Collaborate with line manager in order to achieve your own agreed PDP objectives
Participate in monthly 1-2-1s with your line manager to guide your own performance
Work with line manager to resolve personal performance issues in a timely manner
Align with line manager on action plans from personal performance reviews
What experience you’ll bring:
- Proven experience within a retail organisation is preferable, as is a genuine love of all that a
career in retail has to offer
Proven track record of delivering performance at a high level within a team
Numerate with good analytical and IT skills
A highly motivated self-starter, with a drive for results
Excellent interpersonal skills, able to build relationships internally and externally
An infectious can do attitude – ready to try new things and enthuse everyone you meet
Being yourself every day:
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented,
celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday:
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us:
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing
organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your
career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering,
you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!
How you could help us to Enchant the World with Chocolate
We have an exciting opportunity where you could be a part of our incredible team.
In this role you will:
-
Support the store management team towards the accomplishment of the retail plan
-
Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
-
Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action.
Where you’ll be based
This role is based in the Trafford Centre Store and is 16 hours per week
Key Responsibilities
Customer Service Role
-
Work with team and Management to achieve set store targets.
-
Be committed to working hours/working pattern.
-
Provide excellent standard of customer service.
-
When in work always have a can-do attitude
-
Have good working relationships in store and be part of the team.
-
Greet customers.
-
Accurately processing transactions through the till
-
Upsell and add on items as well as offering alternatives.
-
Effectively manage queues.
-
Support team with the Sampling of products and introducing customers to our Loyalty program
-
Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
Delivery / Stock / replenishment Role
-
Work with team and Management to achieve set store targets.
-
Be committed to working hours/working pattern.
-
When in work always have a can-do attitude
-
Have good working relationships in store and be part of the team.
-
Comply with company Health and Safety policy and procedures and take associated actions to ensure a safe working environment for all.
-
Processing deliveries efficiently
-
Keep stockroom organized and rotated.
-
Keeping shop floor fixtures full
-
Clear communication to management regarding low levels / sell ots
VM / Gift Specialist Role
- Work with team and Management to achieve set store targets.
-
Be committed to working hours/working pattern.
-
When in work always have a can-do attitude
-
Reactive positively to change in pace.
-
Have good working relationships in store and be part of the team.
-
Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
-
Support team in ensuring store always looks presentable and shoppable.
-
Build gifting to company guidelines.
-
Monitor Gifting levels, best sellers and react appropriately.
What experience you’ll bring
-
Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
-
A highly motivated self-starter, with a drive for results
-
Excellent interpersonal skills, able to build relationships internally and externally.
-
An infectious can do attitude – ready to try new things and enthuse everyone you meet
Being yourself every day
We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
Living our values everyday
At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
What you can expect from us
In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 a year personal development allowance, birthday day off and so much more!
